IT Help Desk
Los Angeles
Job Description Job Description As an IT Helpdesk Support Worker , you will play a critical role in ensuring seamless technology operations across our multi-office national enterprise. Your focus will be on providing exceptional technical support, fostering team collaboration, and safeguarding our systems against cyber threats. If you thrive in a dynamic environment and are passionate about client satisfaction, this role is an excellent fit for you! Responsibilities:
First Point of Contact : Serve as the initial point of contact for employees seeking technical assistance via phone, email, or chat.
Staff Satisfaction : Prioritize staff needs, actively listen, and ensure timely resolution of issues.
Collaboration : Collaborate with cross-functional teams, including other IT departments, to address complex problems and escalate as needed.
Microsoft 365 Suite Expertise :
Proficiency in using Microsoft 365 tools such as Outlook , Teams , OneDrive , and SharePoint .
Troubleshoot and resolve Microsoft 365-related issues.
Microsoft Mobile Device Management (Intune)
Deployment and Patch Management of devices using Microsoft Intune .
Ensure timely patching and updates across the organization.
SCCM (System Center Configuration Manager) :
Familiarity with SCCM for Computer Imaging and software deployment.
Collaborate with SCCM administrators to maintain a stable environment.
Cyber Security
Microsoft Defender Suite (Microsoft Defender for Endpoint) :
Monitor and respond to security incidents using Microsoft Defender.
Identify and mitigate cyber threats, including malware and phishing attacks.
Rapid7 (3rd party Security Operations Center)
Monitor and resolve to security incidents generated in the Rapid 7 tool
Address assigned remediation tasks identified in Rapid 7
Dark Trace
Release of email that are requested from Dark Trace email quarantine.
Coordination with IT team to quarantine messages that were delivered to multiple mailboxes