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Conduent Business Services
Newark, NJ, United States
**Customer Experience Associate I** **Location(s):** Newark, NJ, US **Categories:** Call Center **Req ID:** 2022-57832 ****Job Description**** ****About Conduent**** Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes f
Job Source: Conduent Business ServicesConduent
Newark, NJ, United States
About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a cultur
Job Source: ConduentConduent Business Services
Newark, NJ, United States
**Customer Experience Associate IV** **Location(s):** Newark, NJ, US **Categories:** Call Center **Req ID:** 2022-57831 ****Job Description**** ****About Conduent**** Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes
Job Source: Conduent Business ServicesGrant Thornton LLP (US)
united states
The goal of the Customer Experience Associate (CX Associate) is to ensure Grant Thornton employees receive a high level of support in a timely fashion in a fast-paced environment. Grant Thornton employees are fully billable and require near 100% laptop uptime. The CX Associate is the first on-site responder and starts our Customer’s Experience jour
Job Source: Grant Thornton LLP (US)Novartis AG
East Hanover, NJ, United States
325070BR **Associate Director, Customer Experience, Dermatology** Job Description 3.5 million people are affected by Hidradenitis Suppurativa (hi-drad-uh-NIE-tis sup-yoo-ruh-TIE-vuh) a chronic, debilitating, inflammatory disease, which affects up to 1% of the U.S. population. Hidradenitis suppurativa (HS) is a skin condition that causes small, pain
Job Source: Novartis AGMMC Group
Newark, NJ, United States
Details: Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professional
Job Source: MMC GroupMMC Group LP
Newark, NJ, United States
Looking for a new opportunity? We've got you covered. Job Details Call Center Customer Experience Associate 1- NJ EZP Newark, NJ Posted: 3/26/2024 Job Description Job ID#: 63262 Job Category: Call Center Position Type: *W2 Duration: CTH Positions Available: 75 Customer Service Representative MMC Group LP Newark, NJ, USA Pay: $1
Job Source: MMC Group LPAxelon
Florham Park, NJ, United States
Customer Experience Specialist Remote 4+ Months (Remote) Work Schedule: regular business hours Monday - Friday (start & end time slightly flexible) SAP is a plus, but not required. In this role, you will also manage the order to cash process and engage supply chain team members and commercial team members to contribute to an exceptional customer
Job Source: AxelonHoboken, NJ, United States
**Customer Experience Associate**
* Hoboken, NJ
* Full-Time
* Customer Experience
* Customer Experience Associate
Customer Experience Associate
As a customer experience associate, you will be largely responsible for the user experience on the platform. Prophet, a peer to peer sports betting exchange, is a new concept in the United States, so you will have to know how the platform works backwards and forwards. Customer experience is generally an overlooked area in sports betting and beyond, and at Prophet we are making it a point of emphasis. We are looking for someone to handle the following responsibilities and embody the following qualifications:
**Responsibilities**
* - Understand the registration flows, accepting and requesting flows, and other inner workings of the platform in order to properly educate our customer base
* - Abide by New Jersey Division of Gaming Enforcement regulation when speaking with customers
* - Ensure customers are satisfied with their experience
* - Gather customer feedback regarding technical difficulties and points of confusion
* - Identify common issues and report it internally as well as determine the quickest solution to the problem in the interim
* - Oversee reports that will be sent to NJDGE
**Qualifications**
* - Ability to learn quickly and often
* - Analytical and problem-solving skills
* - Prior sports betting experience as a user
* - Excellent communication skills
* - Eagerness to help consumers understand the flows of the platform
* - Willingness to work with the product and marketing teams to build off of
**Continuous Deliverables:**
* - Identifying consumer behavior trends that point to areas of confusion for them
* - Brainstorming ideas for how to solve these areas of confusion by collaborating with the product and market operations teams
* - Assisting customers with other problems they may have with the platform
* - Understanding the necessary compliance we must abide by
* - Flagging money laundering consumer behavior
* - A weekly report illustrating what users are confused with on the platform, where you have seen the most of amount of issues arise, and how you think we can solve them by iterating the UI
* - In addition, a weekly report that illustrates where we can automate certain compliance functions to create less work for our CX analysts and more efficiency in that department
* - Creating plans to engage VIP users and retain them
**End Goals:**
* - Ultimately, this position will be the first line of defense for solving problems for our confused users. These associates will also be responsible for identifying users who are displaying money laundering behavior or other behavior that is not compliant with DGE or other gambling regulatory body rules. In addition, Prophet will rely on these associates for identifying common problems customers are having trouble with on the platform. Having a passion and understanding for sports betting is a must, as walking users through points of confusion will make up the bulk of the role. Lastly, creativity is a point of emphasis for these associates as collaborating with the product and market operations teams on how to iterate the product to help these users be less confused will be the most important part of the role.
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Customer Experience Associate jobs in Hoboken, NJ, United States
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