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Instrumentl
San Francisco, CA, United States
[Full Time] Customer Success Associate at Instrumentl (United States) | BEAMSTART Jobs Customer Success Associate Instrumentl United States Date Posted 18 May, 2023 Work Location San Francisco, United States Salary Offered $45000 — $55000 yearly Job Type Full Time Experience Required 1+ years Remote Work Yes Stock Options No Vacancies 1 avail
Job Source: InstrumentlDocMatter Inc.
San Francisco, CA, United States
DocMatter is an ambitious, growth-stage company that is changing the face of collaboration for the medical community and is hiring exceptional individuals that want to contribute to that mission. We are fast becoming a household name among clinicians worldwide who consistently rely on the DocMatter platform to connect with their peers, learn from e
Job Source: DocMatter Inc.DocMatter Inc.
San Francisco
Job Description Job Description DocMatter is an ambitious, growth-stage company that is changing the face of collaboration for the medical community and is hiring exceptional individuals that want to contribute to that mission. We are fast becoming a household name among clinicians worldwide who consistently rely on the DocMatter platform to conn
Job Source: DocMatter Inc.DocMatter
San Francisco, CA, United States
DocMatter is an ambitious, growth-stage company that is changing the face of collaboration for the medical community and is hiring exceptional individuals that want to contribute to that mission. We are fast becoming a household name among clinicians worldwide who consistently rely on the DocMatter platform to connect with their peers, learn from e
Job Source: DocMatterArta Finance
San Francisco, CA, United States
About Arta At Arta Finance, we are product builders, machine learning researchers, finance professionals and business leaders determined to create a better way to manage our financial lives. The future of finance is technology-relentlessly user-focused, elegant, bordering-on-magical technology. We are driven by the opportunity to apply deep tech t
Job Source: Arta FinancePrelim
San Francisco, CA, United States
[Full Time] Customer Success Associate at Prelim (United States) | BEAMSTART Jobs Customer Success Associate Prelim United States Date Posted 03 Feb, 2023 Work Location San Francisco, United States Salary Offered $60 — $90 yearly Job Type Full Time Experience Required 1+ years Remote Work Yes Stock Options No Vacancies 1 available Help banks
Job Source: PrelimEdpuzzle
San Francisco, CA, United States
[Full Time] Customer Success Associate at Edpuzzle (United States) | BEAMSTART Jobs Customer Success Associate Edpuzzle United States Date Posted 28 Jan, 2023 Work Location San Francisco, United States Salary Offered $55000 — $65000 yearly Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options No Vacancies 1 available H
Job Source: EdpuzzleOomnitza, Inc.
San Francisco, CA, United States
As a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer’s success. We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you’re passionate about helping technology tea
Job Source: Oomnitza, Inc.San Francisco, CA, United States
Flight builds remote-first customer experience teams for growing startups who put people first. Our mission is to expand access to careers in customer experience and advance a human-centered outsourcing model in partnership with our client companies.
We partner with everyone from early-stage founders making their first support hire to established leaders scaling their teams, and our clients rely on us to find the world’s top talent and work in partnership with them to set up the right infrastructure for success.
That's where you come in — as Customer Success Associate you will work closely with the customers to ensure their continued success with their use of the company's product or service. You will own, nurture and grow client relationships ensuring increase in adoption, retention and satisfaction. You will be the bridge between clients and the company, to ensure they always receive an outstanding experience!
What you'll do
Establish a trusted/strategic advisor relationship with each assigned client and work to increase adoption, ensure retention, and satisfaction.
As the main point of contact for a client, you’ll be responsible for managing their full lifecycle with the company, from on-boarding, through adoption and engagement of the product, to off-boarding.
Understand clients needs and partner with them to set key performance indicators, identify opportunities, and achieve their goals.
Program manage customer needs/issues and work cross-departmentally to solve escalations.
Prepare and analyze data reports related to: product usage, manual invoices and payments, clients and their lifecycle stages, etc.
Prepare webinar sessions and adapt them to each client in order to educate them about Sunlight.
Who we're looking for
1+ years of prior experience working in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention for companies with 10+ employees.
Excellent verbal and written communication skills in English as demonstrated by a strong score on an English proficiency test (additional languages are a plus!)
Detail oriented and analytical.
Strong team player but still a self-starter.
Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
What we offer
Flexible, remote-first work environment
Competitive compensation based on experience and location
Global community of talented teammates joined by a passion for helping others and commitment to supporting one another’s success
Learning and development programs so you can keep growing your perspective, skills, and career
Early stage startup with lots of opportunity for ownership and impact
20 days of paid time off
Flight is an equal opportunity employer who celebrates diversity. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. Comment with your Google account if you’d like to be able to manage your comments in the future. If you comment anonymously, you won’t be able to edit or delete your comment. Learn more
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Flight CX: Customer Success Associate jobs in San Francisco, CA, United States
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