Customer Service Manager
Denver, CO, United States
**Customer Service Manager**
**Denver, Colorado**
PetHero is introducing a brand new approach to veterinary care, and were looking for ROCK STAR Customer Service Managers to join our team, and support us in opening our new Primary & Urgent Care clinics in Denver, CO.
We decided to launch our network of Primary & Urgent Care Clinics as we believe that every pet deserves high quality veterinary care whenever and wherever they need it. Whether its a routine visit or something that just happened and cant wait, were there for our pets and their parents.
We know that great treatment must start with a happy and healthy veterinary team, and thats the reason we set out to create a supportive, healthy, and balanced environment that enables veterinary professionals to thrive.a
What youll do:
* Support our medical team members to ensure we provide the best medical care possible to our pets whenever / wherever they need it
* Offer pet parents a positive and supportive experience to ensure they know their furry babies are being taken care of
* Manage the appointment booking process
* Check in customers who arrive at the clinic, as well as check out customers who completed their appointment and are ready to go back home
* Collaborate with our team of veterinary professionals to ensure we work as one team to offer the best care for our pets as well as best experience to our pets parents (they have feelings as well you know)
* Live by and spread the PetHero culture by encouraging flexibility and work-life balance, and providing the support required for team members to be happy and healthy
Who you are:
* Have at least 1 year experience as a customer support representative
* You are a team player, and always looking to collaborate with others in the organization
* Youre excited about working with a team that is introducing a brand new approach to veterinary care
* Youre as excited as we are about offering pets the best care possible whenever and wherever they need it
* Youre super organized, and focused on efficiency
What Catches Our Eye:
* Experience in veterinary clinic customer support
* Experience in a human medical office setting
What we will provide you:
* Healthy and balanced environment to ensure you can thrive in and out of the clinic
* Autonomy and freedom to ensure that you could do your job in the best way possible (youre the expert and theres no point for us to get in your way)
* Support and mentorship as we are a team and need to work together to achieve our mutual goal to introduce a new approach to veterinary care; we also know how important it is for you to progress and develop new skills, which is a TOP PRIORITY for us.
* Benefits** you deserve to ensure youre not concerned about supporting your loved ones and paying your student loans:
+ Convenient hours & Flexible scheduling
+ Competitive base salary
+ Superb health, dental, and vision insurance
+ Paid Time Off (PTO)
+ Retirement program
** For qualified candidates; benefits may vary based on experience.
#J-18808-Ljbffr