Customer Service Manager

Denver, CO, United States

The Supervisor of Maintenance Planning is responsible for the efficient planning of RON Maintenance, Line Maintenance, and Special Maintenance Visits (SMV) to include Engine Changes, Modifications, and any other maintenance event as directed by Maintenance Planning Leadership

The Supervisor Maintenance Planning reviews, develops, and modifies, as required, both long-term and short-term forecasted aircraft planning and maintenance schedules using a sliding window basis considering the following: availability of staffing, required tooling, equipment, parts and materials, skill set, and hours necessary to complete the assigned task

Line Maintenance, Heavy Maintenance, Inspection, Engineering, Materials, and Purchasing regarding the planning and assigning of maintenance events

Effectively communicate with the Manager SOC (System Operations Control) regarding the timely routing of aircraft to facilitate the accomplishment of planned/assigned maintenance events

Consistently evaluate and modify, as required, all existing planned maintenance events to be accomplished by both Frontier Airlines' maintenance personnel and/or Approved Maintenance Providers

This includes 60 day, 30 day, 10 day, 3 day, and current planning requirements for all routine and non-routine tasks using the Maintenance Due Report

Coordinate and implement through a daily call with all F9 maintenance facilities, schedule RON workload, including all special maintenance visits information

Complete review of all MEL items for required parts and communicate the need to requisition any parts or tooling needed to work MEL items to MCC for follow-up

Complete reviews of all ODM's for required manpower, parts, and tooling

Coordinate with Material Services and AOG (Purchasing) to ensure that required parts arrive in time to complete scheduled or unscheduled maintenance

Coordinate with Material Services Tool Room to ensure required tooling is available on-station to comply with scheduled or unscheduled maintenance

Plan and coordinate the sequencing and allocation of daily workload for efficient use of staff, skill level, and facilities

Assist with Budget preparations for Line Planning department

Help set up, audit, and maintain the online Maintenance Planning System in FMIS to include training, technical knowledge, and practical instruction for Maintenance Planning

Participate in continuous briefings of daily fleet-wide mechanical status to members of management

Perform other duties as assigned by Maintenance Planning Leadership

Gather, analyze and validate data

Apply error analysis techniques to improve forecasting

Equipment Operated

The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments

Flight benefits for you and your family to fly on Frontier Airlines

Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages

Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors

Enjoy a 'Dress for your Day' business casual environment

Flexible work schedules that support work/life balance

Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date

Responsibilities The Supervisor of Maintenance Planning is responsible for the efficient planning of RON Maintenance, Line Maintenance, and Special Maintenance Visits (SMV) to include Engine Changes, Modifications, and any other maintenance event as directed by Maintenance Planning Leadership

The Supervisor Maintenance Planning reviews, develops, and modifies, as required, both long-term and short-term forecasted aircraft planning and maintenance schedules using a sliding window basis considering the following: availability of staffing, required tooling, equipment, parts and materials, skill set, and hours necessary to complete the assigned task

Line Maintenance, Heavy Maintenance, Inspection, Engineering, Materials, and Purchasing regarding the planning and assigning of maintenance events

Effectively communicate with the Manager SOC (System Operations Control) regarding the timely routing of aircraft to facilitate the accomplishment of planned/assigned maintenance events

Consistently evaluate and modify, as required, all existing planned maintenance events to be accomplished by both Frontier Airlines' maintenance personnel and/or Approved Maintenance Providers

This includes 60 day, 30 day, 10 day, 3 day, and current planning requirements for all routine and non-routine tasks using the Maintenance Due Report

Coordinate and implement through a daily call with all F9 maintenance facilities, schedule RON workload, including all special maintenance visits information

Complete review of all MEL items for required parts and communicate the need to requisition any parts or tooling needed to work MEL items to MCC for follow-up

Complete reviews of all ODM's for required manpower, parts, and tooling

Coordinate with Material Services and AOG (Purchasing) to ensure that required parts arrive in time to complete scheduled or unscheduled maintenance

Coordinate with Material Services Tool Room to ensure required tooling is available on-station to comply with scheduled or unscheduled maintenance

Plan and coordinate the sequencing and allocation of daily workload for efficient use of staff, skill level, and facilities

Assist with Budget preparations for Line Planning department

Help set up, audit, and maintain the online Maintenance Planning System in FMIS to include training, technical knowledge, and practical instruction for Maintenance Planning

Participate in continuous briefings of daily fleet-wide mechanical status to members of management

Perform other duties as assigned by Maintenance Planning Leadership

Gather, analyze and validate data

Apply error analysis techniques to improve forecasting

Project management experience - required

Equipment Operated

The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments

Benefits Flight benefits for you and your family to fly on Frontier Airlines

Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages

Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors

Enjoy a 'Dress for your Day' business casual environment

Flexible work schedules that support work/life balance

Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date

Why Work for Frontier Airlines?

This is more than our tagline - it's our driving philosophy...

Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need - saving them money along the way.

Our 'Done Right' promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. Flight benefits for you and your family to fly on Frontier Airlines.

• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.

• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.

• Enjoy a 'Dress for your Day' business casual environment.

• Flexible work schedules that support work/life balance.

• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1st of the month following your hire date.

• The HOPE League, Frontier Airlines' non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

Frontier Airlines is committed to offering 'Low Fares Done Right' to more than 100 destinations and growing in the United States, Canada, Dominican Republic and Mexico on more than 350 daily flights.

Headquartered in Denver, Frontier's hard-working aviation professionals pride themselves in delivering the company's signature Low Fares Done Right service to customers.

Frontier Airlines is the proud recipient of the Federal Aviation Administration's 2018 Diamond Award for maintenance excellence and was recently named the industry's most fuel-efficient airline by The International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.

The Supervisor of Maintenance Planning is responsible for the efficient planning of RON Maintenance, Line Maintenance, and Special Maintenance Visits (SMV) to include Engine Changes, Modifications, and any other maintenance event as directed by Maintenance Planning Leadership.

The Supervisor Maintenance Planning reviews, develops, and modifies, as required, both long-term and short-term forecasted aircraft planning and maintenance schedules using a sliding window basis considering the following: availability of staffing, required tooling, equipment, parts and materials, skill set, and hours necessary to complete the assigned task.

Line Maintenance, Heavy Maintenance, Inspection, Engineering, Materials, and Purchasing regarding the planning and assigning of maintenance events.

Effectively communicate with the Manager SOC (System Operations Control) regarding the timely routing of aircraft to facilitate the accomplishment of planned/assigned maintenance events.

Consistently evaluate and modify, as required, all existing planned maintenance events to be accomplished by both Frontier Airlines' maintenance personnel and/or Approved Maintenance Providers.

This includes 60 day, 30 day, 10 day, 3 day, and current planning requirements for all routine and non-routine tasks using the Maintenance Due Report

• Coordinate and implement through a daily call with all F9 maintenance facilities, schedule RON workload, including all special maintenance visits information

• Complete review of all MEL items for required parts and communicate the need to requisition any parts or tooling needed to work MEL items to MCC for follow-up

• Complete reviews of all ODM's for required manpower, parts, and tooling

• Coordinate with Material Services and AOG (Purchasing) to ensure that required parts arrive in time to complete scheduled or unscheduled maintenance

• Coordinate with Material Services Tool Room to ensure required tooling is available on-station to comply with scheduled or unscheduled maintenance

• Plan and coordinate the sequencing and allocation of daily workload for efficient use of staff, skill level, and facilities

• Assist with Budget preparations for Line Planning department

• Help set up, audit, and maintain the online Maintenance Planning System in FMIS to include training, technical knowledge, and practical instruction for Maintenance Planning

• Participate in continuous briefings of daily fleet-wide mechanical status to members of management

• Perform other duties as assigned by Maintenance Planning Leadership

Gather, analyze and validate data

• Apply error analysis techniques to improve forecasting

• Project management experience - required

• Equipment Operated

Standard office equipment:

Typical office environment, adequately heated and cooled

Supervision Received

General Supervision:

The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.

Senior Planners & Planners

This posting has a closing date of 1/15/24 midnight MT.

Workplace Policies

At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action.

Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws.

Diversity is an essential part of our success. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace.

All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP Company information

Frontier Airlines (NASDAQ: ULCC) is committed to “Low Fares Done Right.” Headquartered in Denver, Colorado, the company operates 120 A320 family aircraft and has the largest A320neo family fleet in the U.S. The use of these aircraft, Frontier’s seating configuration, weight-saving tactics and baggage process have all contributed to Frontier’s continued ability to be the most fuel-efficient of all major U.S. carriers when measured by available seat miles (ASMs) per fuel gallon consumed. With more than 230 new Airbus planes on order, Frontier will continue to grow to deliver on the mission of providing affordable travel across America.

Logistics, Transportation, Hospitality, Travel & Tourism, Aviation, Travel, Transportation Services, Retail & Wholesale, Tourism, Transportation & Logistics

Public Company

Founded: 1994

Company Specialties:

Aviation, Airline, Transportation, Low Cost, and Travel

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