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Kore Wireless Group
, NY, United States
** Customer Experience Manager** Project Management Rochester, New York **Description** *We are looking for a Customer Experience Manager to join our team in Rochester!* The Customer Experience Manager (CX, Manager) is a seasoned business professional who has demonstrated the ability to build senior level relationships and manage large, complex se
Job Source: Kore Wireless GroupFive Below
Hanover Township, NJ, United States
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll
Job Source: Five BelowMichaels Stores
Newark, NJ, United States
Customer Experience Manager page is loaded **Customer Experience Manager** **Customer Experience Manager** locationsRamsey-75 Interstate Shopping Center time typeFull time posted onPosted Yesterday job requisition idR00116146 Store - NWK-RAMSEY, NJ**We're here for the Makers! Come be a part of the team where innovation and teamwork come
Job Source: Michaels StoresThe Home Depot
Woodbridge, NJ, United States
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associ
Job Source: The Home DepotMichaels Stores, Inc.
City of Yonkers, NY, United States
Store - YONKERS, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operat
Job Source: Michaels Stores, Inc.Michaels Stores
, NY, United States
Customer Experience Manager FT page is loaded **Customer Experience Manager FT** **Customer Experience Manager FT** locationsStaten Island-245 Bricktown Way time typeFull time posted onPosted Yesterday job requisition idR00123178 Store - NYC-STATEN ISLAND-BRICKTOWN, NY**We're here for the Makers! Come be a part of the team where innovat
Job Source: Michaels StoresThe Hired Guns
New York, NY, United States
The Hired Guns are seeking a passionate front-end Product Manager, D2C Customer Experience to steer the e-commerce flow for a startup that is completely disrupting the haircare industry. The Nitty Gritty The backstory on the organization and why they need to hire you! This environmentally-conscious haircare startup is rethinking everything about th
Job Source: The Hired GunsHappy Box
Hoboken, NJ, United States
Job Description Customer Experience Specialist (In-Person) March 2022 Part Time Customer Experience (CX) Specialist To apply, email a cover letter & resume to our Hiring Manager Kat - [email protected] Happy Box is Growing! We are an e-commerce gift box company, featured in Buzzfeed, Forbes, OprahMag.com, BRIDES, and more. Founded by two
Job Source: Happy BoxCity of Amsterdam, NY, United States
Position Purpose:
Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. CXMs communicate priorities, ensure daily tasks are completed and that the store is running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associate performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed.
Key Responsibilities:
50% - Manager on Duty - Validate daily store priorities with ASMs and SMs Ensure associates complete all store checklist in accordance with timing expectations. Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and task to all associates Perform Opening, Closing and MOD tasking as well as other whole store focus. Provide input to associates, verify issue correction, and preventative action in put in place. Ensure associates follow all safety and Hazmat procedures and Safety Matters guidelines at all times Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required, partner with appropriate DS or ASM as required.
25% - People - Ensure adherence to work rule policies regarding safety referenced in the Standards of Performance. Give input to ASMs on associate performance and participate in talent planning for all hourly associates Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs" and communicate with ASMs and SM regarding follow-up actions. Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Holds associates accountable for following all SOPs. Recognizes associates for demonstrating expectations Use recognition tools (BRAVO / Homer) to highlight associates demonstrating value based behaviors and productivity.
25% - Service - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Resolve customer escalations within the store and through Customer Care Ensure Department Supervisors and Floor Sales Associates are prepared for high-volume sales periods Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service Take corrective action as necessary.
Direct Manager/Direct Reports:
This Position typically reports to Store Manager.
This role has 0 direct reports.
Travel Requirements:
No travel required.
Physical Requirements:
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions:
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Minimum Qualifications:
Must be 18 years of age or older.
Must be legally permitted to work in the United States.
Ability to work a flexible schedule.
Preferred Qualifications:
Whole store management
Big box retail experience
Home improvement industry experience
Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
Minimal or no education requirements.
Minimum Years of Work Experience:
3
Preferred Years of Work Experience:
0
Minimum Leadership Experience:
No previous leadership experience
Preferred Leadership Experience:
No previous leadership experience
Certifications:
None
Competencies:
Self-Development
Drives Engagement
Communicates Effectively
Customer Focus
Develops Talent
Drives Results
Manages Conflict
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CUSTOMER EXPERIENCE MANAGER jobs in City of Amsterdam, NY, United States
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