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Lockheed Martin Corporation
Colorado Springs, CO, United States
Description: Who We Are: The Command and Control, Battle Management and Communications (C2BMC) Global team is engineering, developing and integrating new capability for the Missile Defense System that currently protects the United States and its allies. The team, as a whole, is very large but is broken down into many smaller agile teams that work
Job Source: Lockheed Martin CorporationSyneren Technologies Corporation
Colorado Springs, CO, United States
Job Title: IT Help Desk Analysts Job Location: USAFA, Colorado Springs, CO Salary: $45-50k Job Description IT Help Desk Analysts are responsible for application support and implementation within the Information Services Department. IT Help Desk Analysts will enhance computer operational skills and be able to perform application diagnostics and
Job Source: Syneren Technologies CorporationColorado Housing and Finance Authority
Colorado Springs, CO, United States
Job Details Job Location Colorado - , CO Salary Range $92,000.00 - $134,000.00 Salary Description position Systems Administrator III division/department Information Technology/IT Operations position close date April 26, 2024 classification Exempt nature of position In this role, the Systems Administrator III will effectively plan, install,
Job Source: Colorado Housing and Finance AuthorityU.S. Space Command
Colorado Springs, CO, United States
The United States Space Command (USSPACECOM) in Colorado Springs, CO is searching for a well-qualified candidate to fill an Information Technology Program Manager (Senior C4/Cyber Planner) NH-2201-03 position. Come join our amazing team who helps ensure there is never a day without space! There's a reason Colorado Springs has ranked in the top 10 U
Job Source: U.S. Space CommandU.S. Space Command
Colorado Springs, CO, United States
The United States Space Command (USSPACECOM) in Colorado Springs, CO is searching for a well-qualified candidate to fill an Information Technology Program Manager (Senior C4/Cyber Planner) NH-2201-03 position. Come join our amazing team who helps ensure there is never a day without space! There’s a reason Colorado Springs has ranked in the top 10
Job Source: U.S. Space CommandU.S. Space Command
colorado springs, co
The United States Space Command (USSPACECOM) in Colorado Springs, CO is searching for a well-qualified candidate to fill an Information Technology Program Manager (Senior C4/Cyber Planner) NH-2201-03 position. Come join our amazing team who helps ensure there is never a day without space! There’s a reason Colorado Springs has ranked in the top 10
Job Source: U.S. Space CommandNorthrop Grumman
Colorado Springs, CO, United States
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atla
Job Source: Northrop GrummanInformation Management Group
Colorado Springs, CO, United States
Service Desk Specialist Level 2 with TS/SCI, Day Shift Job Locations US-CO-Colorado Springs Job ID 2023-5559 of Openings 1 Category Technical Services & Operations Opportunity Position Description: Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardwa
Job Source: Information Management GroupColorado Springs, CO, United States
Responsibilities
Peraton is hiring an IT Operations Manager to assist with managing the day-to-day IT activities for an enterprise program in Colorado Springs, CO. This position will report directly to the Technology Program Director, Senior Manager and will lead a 24/7 “Mission Essential” team of IT professionals. The ideal candidate will directly support the Air Force customer by assisting with Incident Management, Change Management, and Service Request processes. The Information Technology Operations Manager will also help to monitor system stability and assess performance of enterprise mission-critical systems to ensure stability, prevent delays and outages, and quickly resolve technical issues that arise. This role leads other technical professionals in the execution of site-specific installation/implementation guides and serves as the single point-of-contact for all Operations escalation activities related to the program.
What you'll do:
This critical role requires a dynamic leader who has high energy, impeccable integrity, and operates at start-up speed
Excellent organizational, leadership and communication skills in order to provide effective leadership and mentoring of staff.
Demonstrated ability to work effectively across functional groups of the organization and provide mentorship, guidance, and professional development.
Coordinate and lead reoccurring customer facing meetings, relaying technical details, capturing actions, and collaborating with engineers to provide permanent solutions
Lead operational support for a 24x7 Service Desk comprise of Tier 2-3 IT support technicians
Drive Operational task in sync with Engineering in direct support of organizational requirements
Participate as a voting member of all Technical Review Boards (TRB) and provide technical recommendations in support operational request
Coordinates refinement of Standard Operating Procedures (SOPs) and Operational Work Instructions (OWI) to ensure program meets established Service Level Agreements (SLAs)
Works closely with the EITSM Manager for handling service desk escalations by assessing the situation and devising a solution to the problem, which could include equipment replacement or repair
Coordinates vendor support for hardware/software for fielded equipment
Assist with effectively managing and staffing qualified personnel to perform all Performance Work Statement (PWS) and Statements of Work (SOW) for Peraton and subcontractor agreements
Manage labor forecasting for the Operations team to include staffing plans, hiring assistance, employment oversight, performance review, timesheet approval, training, and discipline of employees
Promotes system operational efficiency by standardizing management processes and automating them IAW with ITIL principles
Qualifications
What you'll need:
10 years of applicable experience, maybe of supervisory or management experience
Must have an active DoD Secret Clearance at a minimum
Must have strong leadership experience
Must have exceptional communication skills
Knowledge on IT software and hardware, including servers and network systems
Knowledge about the following areas: Remedy, BMC, Active Directory
Ability to exercise independent judgment and discretion
Strong written and verbal communications skills
Must be able to establish and maintain interpersonal relationships, as well as handle complaints, settle disputes and resolve conflicts
Able to travel up to 25% to meet with customers, stakeholders, and geographically disbursed team members
Must be available 24x7 if needed for on-call support to respond to high urgency escalated technical issues
Must be able to work on-site in a fast-paced customer site at least 5 days per week
CompTIA Security + (required)
ITIL Certification (required)
At least one other IT Certification, examples include, but not limited to:
Certified Systems Engineering Professional (CSEP)
Microsoft Certified Systems Engineer (MCSE)
Cisco Certified Network Associate (CCNA)
Desired experience:
Bachelor’s degree in computer science, Computer Information Systems, or equivalent with 8 years’ experience, Master's Degree & 6 years experience, or PhD and 4 years experience.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Target Salary Range $104,000 - $166,000. This represents the typical salary range for this position based on experience and other factors.
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IT Operations Manager jobs in Colorado Springs, CO, United States
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