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Gold's Gym SoCal Group
Los Angeles, CA, United States
If you are passionate about fitness and a person who wants to change lives every day for an UNBELIEVABLE company then keep reading! Why is it great to work here? Benefits Gold’s Gym Socal and its affiliated clubs are growing fast and looking for a Customer Service Manager to help our teams to provide world class service for our members by utiliz
Job Source: Gold's Gym SoCal GroupAccess Consulting Careers
Long Beach, CA, United States
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Job Source: Access Consulting CareersPrime Sports Nutrition
Los Angeles, CA, United States
Customer Service Manager The Service Manager is responsible for the overall daily operations of the shop, ensuring efficiency, and profitability. The Store Manager will have general functions including planning, organizing, leading, and controlling. This position requires a great amount of responsibility and interpersonal skills as they will be req
Job Source: Prime Sports NutritionMotul
, CA, United States
Job location Customer Service Manager Customer Service Manager **Position description** ** Job title** Customer Service Manager ** Contract type** Permanent Contract ** Job description** To perform the job successfully, an individual should demonstrate the following competencies: Project Management: Develops project plans; coord
Job Source: MotulMoney Fit by DRS
, CA, United States
Job Id: 8783 City: 02551, California, United States Department: Function: SCM Employee Type: Permanent Full Time Seniority Level: Mid-Senior level Description: UPL Limited (NSE: UPL & BSE: 512070, LSE: UPLL) is a global provider of sustainable agriculture products and solutions, with annual revenue exceeding $6bn. We are a pu
Job Source: Money Fit by DRSGEODIS Group
Torrance, CA, United States
** Manager Customer Service** **Job Category****:** Operations **Requisition Number****:** MANAG023133 Showing 1 location **Job Details** **Description** The Customer Service Manager is responsible for managing the activities of the Customer Service team engaged in carrying out customer service activities. GEODIS is one of th
Job Source: GEODIS GroupAssociated Foreign Exchange, Inc.
, CA, United States
Customer Service Manager Tracking Code 1135-489 Job Description We are currently hiring for a Customer Service Manager to be based in Woodland Hills, California or Texas. **Role:** Taking full management of all integrated partnership clients and ensuring that the targeted revenue is realized and maximized across the Team. Leverage further opp
Job Source: Associated Foreign Exchange, Inc.24 Seven Talent
, CA, United States
CLIENT OVERVIEW: We're searching for a dynamic team member to join a leading natural health and wellness organization in Marina Del Rey. If you're experienced, energetic, and passionate about contributing to a best-in-class Customer Center, aligning with our mission for a healthier world, we want you on board! Reports to: Director of Customer Ce
Job Source: 24 Seven Talent, CA, United States
** Customer Service Manager**
Customer Service El Segundo, California
**Description**
A cutting-edge marketing and consumer insights platform, Prodege (pro-d-ge) leverages its global audience of reward program members to power its business solutions. These innovative offerings enable leading brands and agencies to gather insights and market to their target audiences. Through deep consumer profiling, our partners can more effectively acquire new customers, boost engagement, increase revenue and drive brand loyalty and product adoption.
As an organization, we go the extra mile to Create Rewarding Moments every day for our partners, consumers, and team. Come join us today!
We are currently seeking a Customer Service Manager to lead our customer service team. We're looking for a Customer Service superstar that is flexible, adaptable and can think quickly on their feet.
Additionally, you will:
* Review and assess customer service communication internally and externally
* Develop and implement customer service policies and procedures
* Oversee customer service metrics and ensure goals are met daily
* Direct the daily operations of the customer service team
* Plan, prioritize and delegate work tasks to ensure proper functioning of the team
* Ensure the necessary resources and tools are available for quality customer service
* Review customer complaints with BBB/BCA
* Handle escalated customer service issues
* Review and update knowledge-base to represent current product information
* Monitor accuracy of reporting and analyzing metrics
* Identify and implement strategies to improve quality of service and productivity
* Coordinate and manage customer service projects and initiatives
* Evaluate staff performance and introduce training on an on-going basis
Skills and qualifications:
* 3+ years of relevant experience in Customer Service and supervisory experience
* In-depth knowledge of Customer Service principles and practices
* Proficiency in CRM systems (Zendesk, Salesforce, etc.)
* Proficiency in MS Office applications
* Strong organizational and time management skills
* Excellent communication skills both verbal and written
* Thorough data analysis skills with attention to detail
* Excellent presentation skills
While this is a hybrid role, the Customer Service team is expected to work in our El Segundo office twice a week. Apply Later **Share**
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Customer Service Manager jobs in , CA, United States
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