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A Place for Mom
San Diego, CA, United States
Company Description About A Place for Mom We’re the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s most trusted senior advisory service, we are a mission-based organization that enables caregivers to make the best sen
Job Source: A Place for MomSendlane
San Diego, CA, United States
We're Sendlane, an established SaaS provider disrupting the eCommerce industry by unifying the marketing tech stack for DTC brands with a unified approach to email, SMS, and reviews. If you're reading this, you're at least considering ditching your current gig and leveling up. Look no further, compadre. Have we got a challenge for you! The search
Job Source: SendlaneEsp Services
San Diego, CA, United States
Job Description Job Summary: The role of the Customer Success Manager at Solera is a unique and dynamic position that encompasses the responsibilities of both client relationship management and technical field service engineering. This multifaceted role ensures the seamless integration and ongoing success of our Solera program within the Transit/
Job Source: Esp ServicesSplunk
San Diego, CA, United States
years of experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and or start-up companies Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention Proven ability to
Job Source: Splunk9amHealth
San Diego, CA, United States
What it is We are looking for a motivated self-starter to join the Customer Success team as a Customer Success Manager. As a CSM at 9amHealth, your core responsibility is helping our clients implement and/or sell the 9amHealth solution to their employees, members, and clients. You will help manage the joint implementation plan with clients in you
Job Source: 9amHealthOwn Company
San Diego, CA, United States
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Job Source: Own CompanyWiliot
San Diego, CA, United States
Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutio
Job Source: WiliotApixio
San Diego, CA, United States
Who We Are At the intersection of health plans and providers, Apixio and ClaimLogiq are creating a leading Connected Care platform to minimize reimbursement inaccuracies and high-quality patient care so they can thrive as the industry moves toward value-based reimbursement models.The combination brings together healthcare expertise, AI/machine lear
Job Source: ApixioSan Diego, CA, United States
What it is We are looking for a motivated self-starter to join the Customer Success team as a Customer Success Manager.
As a CSM at 9amHealth, your core responsibility is helping our clients implement and/or sell the 9amHealth solution to their employees, members, and clients. You will help manage the joint implementation plan with clients in your portfolio as well as provide sales support to client Sales and Account Management teams where applicable. You’ll be responsible for maintaining the long-term health and expansion within your portfolio.
Internally you’ll work directly with the Marketing, Care, and Product teams to bring best-in-class service and support to our clients and members. You’ll evangelize the benefits of our whole body care, and highlight our commitment to accessible and affordable healthcare.
In this role, you will report to Shelbi Svoboda, Head of Customer Success, within the broader Commercial team.
What you’ll do Lead a portfolio of clients across health plans, PBM, and employer spaces and be the face of 9amHealth for all client-related needs following the signing of a contract.
Lead internal and external client meetings to keep projects on time
Manage client escalations and communicate their feedback, collaborating with teams such as marketing, sales, product, and care.
Lead quarterly business reviews with key stakeholders across accounts during which you’ll provide member engagement, program metrics, and proactive ways to improve on KPIs.
Coordinate 9amHealth responses in Sales cycles and ongoing relationship management for RFIs and RFPs.
Create and manage long-term, strategic relationships with clients, including coordinating across 9amHealth for renewals, upsell, and expansion. This includes maintaining industry-leading customer satisfaction measured through NPS and client reference ability.
What you’ll need Minimum Qualifications
Bachelor’s degree
4-6 years of experience working in the healthcare technology space
Strong project management skills, including attention to detail and the ability to prioritize and manage multiple tasks across multiple clients
Experience owning internal and external deliverables
Executive presence
Strong internal and external written and verbal communication
Ability to travel into the office in Encinitas, CA 1-2x/quarter
Preferred Qualifications
Experience with G-suite, Hubspot, Asana, and Slack
Experience working at a startup (Series A-D)
Experience working with remote teams
Spanish language
Experience working in pharmacy, pharmaceutical, or diabetes care
What you can expect at 9amHealth At 9amHealth, you'll join the exciting environment of a startup with the stability of highly experienced founders that have successfully built a business from scratch. We foster a collaborative learning mindset and a passion for improvement. You'll work with a brand-new product alongside a small, flexible team of people eager to shape technology, infrastructure, and culture.
Our team members are spread across the globe, with physical sites in San Diego, California, and Vienna, Austria, but we value your culture regardless of where you work.
We offer competitive compensation and benefits, including health, vision, and dental plans and 20 vacation days (for full-time employees). Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and location. Our working model is flexible. Some employees work from home, and some in the office, but we appreciate team members willing to work from and travel to the office as needed.
Our commitment to diversity and inclusion Diabetes disproportionately impacts BIPOC (black, indigenous, and people of color) communities. We are committed to creating a workforce that reflects our patients and creating a positive healthcare experience for them. We welcome applications from people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and foreign-born residents.
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Customer Success Manager jobs in San Diego, CA, United States
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