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A Place for Mom
San Diego, CA, United States
Company Description About A Place for Mom We’re the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s most trusted senior advisory service, we are a mission-based organization that enables caregivers to make the best sen
Job Source: A Place for MomSendlane
San Diego, CA, United States
We're Sendlane, an established SaaS provider disrupting the eCommerce industry by unifying the marketing tech stack for DTC brands with a unified approach to email, SMS, and reviews. If you're reading this, you're at least considering ditching your current gig and leveling up. Look no further, compadre. Have we got a challenge for you! The search
Job Source: SendlaneEsp Services
San Diego, CA, United States
Job Description Job Summary: The role of the Customer Success Manager at Solera is a unique and dynamic position that encompasses the responsibilities of both client relationship management and technical field service engineering. This multifaceted role ensures the seamless integration and ongoing success of our Solera program within the Transit/
Job Source: Esp ServicesSplunk
San Diego, CA, United States
years of experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and or start-up companies Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention Proven ability to
Job Source: Splunk9amHealth
San Diego, CA, United States
What it is We are looking for a motivated self-starter to join the Customer Success team as a Customer Success Manager. As a CSM at 9amHealth, your core responsibility is helping our clients implement and/or sell the 9amHealth solution to their employees, members, and clients. You will help manage the joint implementation plan with clients in you
Job Source: 9amHealthOwn Company
San Diego, CA, United States
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. Static and dynamic content editing A rich text element can be used with static or dynamic content. For static content, just d
Job Source: Own CompanyMoney Fit by DRS
San Diego, CA, United States
What it is We are looking for a motivated self-starter to join the Customer Success team as a Customer Success Manager. As a CSM at 9amHealth, your core responsibility is helping our clients implement and/or sell the 9amHealth solution to their employees, members, and clients. You will help manage the joint implementation plan with clients in y
Job Source: Money Fit by DRSInveterate
San Diego, CA, United States
Job Description Job Description Hi, we’re Inveterate, a SaaS startup that’s revolutionizing loyalty for eCommerce brands by giving merchants the ability to launch paid membership programs on their storefronts. Our team of eCommerce veterans has worked across every facet of the industry - from brands to agencies to SaaS. We’ve experienced it all s
Job Source: InveterateSan Diego, CA, United States
Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutionary mixture of cloud and semiconductor technology is being used by some of the world’s largest consumer, retail, food and pharmaceutical companies to change the way we make, distribute, sell, use and recycle products.
Our investors include Softbank, Amazon, Alibaba, Verizon, NTT DoCoMo, Qualcomm and PepsiCo.
We are growing fast and need people that want to be part of the journey, commercializing Sensing as a Service and enabling “Intelligence for Everyday Things”.
As a Customer Success Manager, you’ll play a pivotal role with our customers. You will own the customer relationship ensuring that customers experience delight in all their interactions with our teams. You will oversee their success from initial deployment, delivery and onboarding, to continuously expanding the value they get from the technology, by deeply understanding their business problems and offering relevant solutions. Additionally, you will act as the voice of the customer in internal discussions with technical experts, product and solution teams, to ensure success all along the customer journey, while informing our development roadmap.
Responsibilities:
Participate in pre-sales activities to ensure a smooth onboarding transition of new customers
Manage customer success and ensure customers realize the full value of the Wiliot technology
Drive product adoption and ongoing use of Wiliot, while delivering and maintaining customer delight
Evaluate and implement methods to generate revenue from Customer Success through up-sells and renewals
Communicate enhancement opportunities & product feedback across engineering, product, sales & marketing
Become an expert on the Wiliot enabled solutions, while keeping up with industry trends in a specific vertical (Food, Life Science, Retail and/or Logistics)
Function as the voice of the customer and provide internal feedback on how Wiliot can better serve our customers.
10-30% travel
Requirements:
3+ years of experience in Customer Success, Client Services, Solution Sales or related customer-facing position in the
3+ years of experience in the IoT space (Internet of Things), or other technology space operating across physical, digital and cloud boundaries
Experience with Radio technologies (Bluetooth a plus)
Familiarity with specific industry segments and their challenges: Food, Life Science, Retail or Logistics
Experience working with remote teams
Ability to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
Ability to collaborate across the organization and with external stakeholders
Demonstrated desire for continuous learning and improvement
Enthusiastic and creative attitude with the ability to inspire others
Excellent communication and presentation skills
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Customer Success Manager jobs in San Diego, CA, United States
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