ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Acuative Corporation
Fairfield, NJ, United States
Job Description Job Description As the Customer Success Manager, you are the “CEO” of the accounts assigned to you, owning the outcomes and relationship with that client and accountable for the services and billing for that client, you will be assigned to key accounts with high profile client visibility. To be successful in this role yo
Job Source: Acuative CorporationGlassbox
Jersey City, NJ, United States
Glassbox is looking for a Customer Success Manager to join our Global Commercial team.We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences.We are growing and have been recognized by G2 as one of 2023's Top 100 Software Companies in the world.Our customers are the b
Job Source: GlassboxPenn Foster
Jersey City, NJ, United States
Location: Jersey City or Remote from New Jersey, Chicago or Florida As a Xeneta Customer Success Manager your objective is to manage a portfolio of assigned accounts and drive customer success and revenue in that territory to meet the company’s vision and ambitious global expansion objectives. The true value of the CSM comes from delivering unfor
Job Source: Penn FosterTrustpilot, Inc.
New York, NY, United States
We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust? This candidate has a proven history of client retention and growth, is an expert in building consultative relatio
Job Source: Trustpilot, Inc.Kira Learning
New York, NY, United States
About Kira Learning Kira Learning is creating curriculum and learning tools that empower teachers and prepare students for a world in which technology and science play pivotal roles in everyone's lives. By way of our expert-backed content and intuitive, integrated teaching platform, Kira is intent on transforming the way computer science and artif
Job Source: Kira LearningEmergiTel
New York, NY, United States
My client is looking for someone to join, an exciting Insuretech organization, that is transforming insurance digital distribution. The candidate will have an entrepreneurial mindset that has the skills and desire to drive results. The ideal candidate will have experience to help lead new customer startups; promote customer adoption; and participat
Job Source: EmergiTelTelsource
Fairfield, NJ, United States
As the Customer Success Manager, you are the “CEO” of the accounts assigned to you, owning the outcomes and relationship with that client and accountable for the services and billing for that client, you will be assigned to key accounts with high profile client visibility. To be successful in this role you will need to have a technological backgro
Job Source: TelsourceOngo Inc.
, United States
What is Ongo? Ongo is building the platform for reprogramming human behavior. We use code, content, and science to make the healthy choice the easy choice. We've built a range of beautiful, interactive mobile products that help health experts improve the reach and depth of the interactions they have with their communities. With Ongo, an expert in
Job Source: Ongo Inc.New York, NY, United States
Customer Success Manager
The customer success team at Roots Automation is seeking a manager interested in leading a team of project managers to successfully onboard and maintain Digital Coworkers for Roots customers. The ideal candidate is adept at driving digital strategy, guiding agile technology implementations, and leading project teams.
Our ideal candidate has these qualifications and will manage these responsibilities to achieve success:
Responsibilities:
Lead, inspire, and develop a high-performing team of technology professionals to understand Roots customers’ business objectives and challenges and align technology solutions accordingly.
Foster a collaborative and innovative team culture, ensuring alignment with company goals.
Train & govern Project Managers on project delivery and ensure the project timelines are met.
Undertake innovative methods of process improvement(s) and launch projects enabling efficiency and enhanced customer experience to ensure overall satisfaction.
Provide mentorship and guidance to team members to enhance their skills and career growth.
Apply a consultative mindset to understand customer challenges, provide strategic guidance to customers on technology adoption and implementation, and recommend tailored technology solutions for insurance customers.
Collaborate with customers, AI and software development teams to help steer product direction and enhancements to benefit customers.
Collaborate with sales to define project scopes, objectives, and deliverables.
Possess a deep understanding of our technology offerings and stay abreast of industry trends.
Capable of accurately assessing key business metrics and situations from a firm, organization, and leader’s perspective
Qualifications:
7-10 years of experience in a customer-facing technology role
Proven leadership skills in guiding and managing cross-functional teams with a demonstrated ability to drive transformational agendas.
Demonstrated expertise in process improvement and LEAN management methodologies.
Well versed in agile project management approach, leveraging tools like Miro, Jira and Confluence
Strong understanding of insurance industry
Ability to manage executive stakeholders and foster relationships in group and in one-on-one settings
Excellent analytical skills
Project management certification (e.g., PMP) is a plus.
Customer Success Manager jobs in New York, NY, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.