Staff Data Analyst

Santa Barbara, CA, United States

Description

Hi, We’re AppFolio

We’re innovators, changemakers, and collaborators. We’re more than just a software company – we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier. We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion to help us keep innovating.

What we’re looking for

A Staff Business Data Analyst to be the Single Point Owner (SPO) of all things business analytics for Payments. Our vision - We make money move in real estate. AppFolio's payment platform moves billions of dollars across millions of residents, property managers, vendors, and owners as part of a major growth engine for AppFolio. This role will support the Payments product & business leadership through enterprise-level Analytics. They will execute thoughtful data analysis using SQL, Python, and/or R to uncover large revenue growth opportunities while building tracking and ongoing measurement for key business metrics, KRs, and other initiatives. They will be the builders and maintainers of data assets such as dashboards, analyses, and reports that provide key business insights.

Your impact

Be the Single Point Owner (SPO) for Payments analytics

Master Payments Expertise: Learn everything about the Payments business and data

Own Data Accuracy: Ensure data precision for all reports, analyses, and insights

Stay Aligned and informed: Join product & engineering meetings to align with initiatives and represent Analytics

Blend Context with Data: Infuse Payments’ history and business context with data-driven analyses

Collaborate for Success: Work with Product and Business leaders to support revenue opportunity sizing and scenario modeling

Deliver actionable insights to drive impactful business decisions

Share analysis results with technical and non-technical stakeholders through presentations, dashboards, and readouts

Execute customer journey, behavior, and cohort analyses

Partner with the Growth Data Scientist to deliver data-driven hypotheses for high ROI investments

Build data products that monitor business and product performance and provide insights to drive growth

Create DBT models that join, combine, and filter data from multiple sources

Create & maintain the health of business dashboards that track product adoption, usage, and revenue

Ideate, design, and build new ways of tracking Payments performance

Partner with finance to build and maintain monthly financial forecasting

Advise and mentor members of the Business Performance Analytics team

Partner and collaborate with more junior analysts to review their projects and give feedback on findings and approach

Contribute regularly to business analytics team code reviews

Give occasional trainings on specific analytical methods, or demos of projects under way as a means to train and uplevel the team

Design and build data tools that help advance the team’s analysis capabilities and or save time and increase productivity

Qualifications

Business acumen – understands key challenges facing our business and partners with key stakeholders to find creative ways to apply data science to solve them; connects dots between data & business outcomes

Owner Mindset - Takes pride in the quality and impact of their work and drives projects forward with minimal guidance

Data Analytics skills – Adept at cleaning, transforming, and shaping data

Attention to detail – appropriately checks all work for errors and does not let important details slip when it comes to data and its accuracy

Creative problem solving - able to use creativity and curiosity as tools to pick apart any problem, producing a solution that is relevant and realistic

Efficiency – Look for ways to improve processes to maximize efficiency and remove redundancy

Communication / Executive Presence: Has authentic communication skills including transparency and clarity in both formal and informal settings. Applies exceptional presentation skills to distill complex information into simple concepts & compelling stories

Must have

Strong mathematics, statistics, analytical, and problem-solving skills

Minimum of 6+ years of work experience in a Data Analytics role.

Data Analysis: Strong grasp of statistical and analytical techniques to uncover patterns and trends in data - demonstrating ability to pair methodology with problem space

Data Visualization: Tableau preferred, (Looker, PowerBI)

Data Transformation: SQL and Python

Experience in Payments industry - or similar transactional consumer facing business

Familiarity with and ability to quickly learn DBT

Nice to have

(These are supplemental - a passion and interest in learning these skills still make a great candidate!)

Advanced Experience with DBT

Working knowledge of Salesforce

Experience in B2B SaaS

Experience creating and presenting financial forecasts to finance & product leaders

Compensation & Benefits

The base salary/hourly wage that we reasonably expect to pay for this role is: $120,000-$170,000

The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate’s skills, education, experience, etc.

Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits - see here.

Why AppFolio

Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.

Learn more at appfolio.com/company/careers

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.

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