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Overjet
Boston, MA, United States
Overjet is on a mission to improve oral healthcare for all. We do this by building dental artificial intelligence (AI) into products that help dental payers and providers ensure the best patient care. Our cutting-edge AI technology encodes dentist-level training and analysis into scalable software tools. Today, our flagship products are used by so
Job Source: OverjetDatadog
Boston, MA, United States
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also a
Job Source: DatadogMabl Enterprise
Boston, MA, United States
The mabl team is on a mission to build the easiest low-code test automation solution on the market. We’re enabling everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines and harness test data to improve product quality by making fast, powerful test automation possible for everyone
Job Source: Mabl EnterpriseProton.ai
Cambridge, MA, United States
About Us: The wholesale distribution industry is ready for a revolution, and Proton is leading the charge. The world relies on distributors to sell nearly every physical product, but despite its massive contribution to the global economy, this industry has been left behind in terms of technology. Proton is changing that. With AI-powered sales softw
Job Source: Proton.aiBynder
Boston, MA, United States
Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies a
Job Source: BynderDrift
Boston, MA, United States
About Drift Drift, the Conversation Cloud company, helps businesses connect with people at the right time, in the right place with the right conversation. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers. Drift brings Conversational Marketing, Conversation
Job Source: DriftPostman
Boston, MA, United States
Who Are We? Postman is the world’s leading collaboration platform for API development. The Postman API Platform’s features simplify each step of the API lifecycle so that individuals and enterprises can create better APIs—faster. More than 25 million developers and 500,000 organizations worldwide use Postman today. Together, we are building the AP
Job Source: PostmanMimecast
Lexington, MA, United States
Manager, Customer Success – Enterprise The Manager, Enterprise Customer Success will bring customer-facing experience to develop and maintain a high performing team of tenured Customer Success Managers. This Manager has the responsibility for a portfolio of commercial and enterprise grade customers, commonly several thousand employees in size. The
Job Source: MimecastNewton, MA, United States
The kind of person we are looking for:
The Customer Success Manager (CSM) serve as the holistic relationship manager and advocate for their assigned customers throughout their Paytronix lifecycle. CSMs strive to be proactive and consultative in nature, and bring deep knowledge of client industry, product use cases, and best practices to their customers to maximize the value and benefit from the Paytronix platform. CSMs are entrusted with empowering customers through advice and thought leadership to ensure long-term retention. The CSM strives to maintain alignment with dynamically shifting customer ecosystems and programs through regular, proactive communication. They will bring awareness to their customers about areas of the platform that are underutilized and drive adoption of features and tools to strengthen the customers reliance upon, and benefits from, the Paytronix platform. The CSM will serve as an internal advocate for their customers to ensure that their needs are communicated to the appropriate departments and to facilitate interactions with subject-matter experts as needed. In the event of risk being present or anticipated, the CSM will serve as an internal quarterback to align an appropriate action plan to ensure that Paytronix repairs and retains the customer relationship. The CSM will monitor all listening posts and channels to maintain a holistic understanding and command of the customer’s status and needs. The CSM serves as the voice-of-the-customer to provide thematic feedback to the company. This is a hybrid position, 2 days required in the office at our Newton, MA location.
The kind of stuff you’ll be doing:
Regular, proactive engagement, both in-person and remotely, with assigned customers to help them thrive at every step of their post-implementation lifecycle.
Maintain alignment to customers’ desired business outcomes through consistent engagement and responsiveness to customer needs.
Serve as an internal advocate to amplify customer needs and trends across the portfolio and synthesize learnings back to Paytronix.
Identify and invest in areas of strength in the relationship, while monitoring and mitigating risk.
Build and manage strong relationships with account executive stakeholders (C-level), and day-to-day contacts
Lead the development and execution of Strategic Business Reviews and collaborative Success Plans with assigned customers.
Drive customer awareness of available resources, features, and tools to help them maximize the value from their solution.
Maintain accurate and up-to-date records of Account profile, key contacts, activities, and history in CRM.
Serve as a sales enabler by identifying new opportunities, qualifying interest, and involving appropriate sales resources.
Identify reference accounts and help to develop Paytronix’s library of references and case studies.
Guide client through successful growth and maturation of guest engagement programs
Maintain expertise in Paytronix features, roadmap, and company vision
Understand industry trends, significant developments, and winning traits of successful businesses to function as respected subject matter expert for owned accounts
Track KPIs with a focus on feature adoption, platform engagement, and retention
Measured by retention and net promoter scores
Some travel required
The kind of Skills/Experience you’ll need:
Strong communication and interpersonal skills with the motivation to inspire both our clients and your teammates
Comfort interacting with C-level account contacts
Strong presentation and communications skills to lead onsite and remote Strategic Business Reviews
Strong listening skills with demonstrated ability to ask effective questions, dive deep, understand customer priorities and anticipate customer needs
The ability to quickly build rapport with individuals and teams, naturally looking for ways to make processes easier.
Empathy for who you work with; you identify with their challenges and your desire to delight shines through in your communications
5+ years of customer success or account management with a technical (SaaS) product
Comfort with ambiguity and capacity for creative problem solving
Experience with advocating for your customers’ needs within our organization and driving to solutions
The extra stuff that would be nice:
Experience in the restaurant industry and/or with point-of-sale systems such as Micros or Toast
Experience with Convenience Stores or related technologies
Experience with client service including the delivery of training sessions.
Salary: 90-120K
Benefits:
Medical -- Choose from 3 Medical Plans (PPO, HMO, and High-Deductible)
Dental - Select from 2 Dental plans, including adult Orthodontics
Vision – 1 plan available
Company paid Life Insurance, Short-Term Disability (STD) and Long-Term Disability (LTD)
401K with generous company match; 2-year vesting
Flexible Spending Account (FSA)
Health Reimbursement Account (HRA)
Tuition Reimbursement
Generous PTO
One paid charity day
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Enterprise Customer Success Manager jobs in Newton, MA, United States
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