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Overjet
Boston, MA, United States
Overjet is on a mission to improve oral healthcare for all. We do this by building dental artificial intelligence (AI) into products that help dental payers and providers ensure the best patient care. Our cutting-edge AI technology encodes dentist-level training and analysis into scalable software tools. Today, our flagship products are used by so
Job Source: OverjetPaytronix
Newton, MA, United States
The kind of person we are looking for: The Customer Success Manager (CSM) serve as the holistic relationship manager and advocate for their assigned customers throughout their Paytronix lifecycle. CSMs strive to be proactive and consultative in nature, and bring deep knowledge of client industry, product use cases, and best practices to their custo
Job Source: PaytronixDatadog
Boston, MA, United States
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also a
Job Source: DatadogProton.ai
Cambridge, MA, United States
About Us: The wholesale distribution industry is ready for a revolution, and Proton is leading the charge. The world relies on distributors to sell nearly every physical product, but despite its massive contribution to the global economy, this industry has been left behind in terms of technology. Proton is changing that. With AI-powered sales softw
Job Source: Proton.aiBynder
Boston, MA, United States
Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies a
Job Source: BynderDrift
Boston, MA, United States
About Drift Drift, the Conversation Cloud company, helps businesses connect with people at the right time, in the right place with the right conversation. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers. Drift brings Conversational Marketing, Conversation
Job Source: DriftPostman
Boston, MA, United States
Who Are We? Postman is the world’s leading collaboration platform for API development. The Postman API Platform’s features simplify each step of the API lifecycle so that individuals and enterprises can create better APIs—faster. More than 25 million developers and 500,000 organizations worldwide use Postman today. Together, we are building the AP
Job Source: PostmanMimecast
Lexington, MA, United States
Manager, Customer Success – Enterprise The Manager, Enterprise Customer Success will bring customer-facing experience to develop and maintain a high performing team of tenured Customer Success Managers. This Manager has the responsibility for a portfolio of commercial and enterprise grade customers, commonly several thousand employees in size. The
Job Source: MimecastBoston, MA, United States
The mabl team is on a mission to build the easiest low-code test automation solution on the market. We’re enabling everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines and harness test data to improve product quality by making fast, powerful test automation possible for everyone, regardless of coding experience.
We recently raised our $40M Series C round of funding, providing us long-term financial stability. While we are growing quickly, we also believe strongly in the value of culture (e.g. 94% of our employees rated mabl favorably in terms of work/life balance!).
To continue delivering on this mission, we’re looking for people to join our team of leaders, experts, innovators, and community builders. Our core values: drive, authenticity, support, and insight, are the foundation of our culture and a key part of what it means to be a mabler. We practice transparency, embrace collaboration, and lead with empathy while encouraging each other to bring our best selves to work.
Why We Need You:
mabl is looking for an experienced Customer Success Manager to help us efficiently support & grow our enterprise customers. The ideal candidate will have experience working with large Fortune customers, has a deep understanding of the software development lifecycle, and has a passion for building relationships that make customers your biggest promoters.
What You'll Do Support customers throughout their journey with mabl to ensure they achieve their goals
Onboard new customers to the mabl platform including hands-on training and guidance with best practices
Engage with customer executives and key stakeholders to identify, track, and measure mabl’s impact
Lead Quarterly Business Reviews with commercial clients
Identify expansion opportunities and partner closely with the sales team to execute
Lead ongoing product feedback sessions and translate customer suggestions into product requirements in partnership with the product team
Monitor customer health including metrics and usage trends to proactively engage with customers
About You 4+ years experience as a Customer Success Manager at a B2B SaaS company, preferably for companies in the software development lifecycle space
Deep understanding of software development lifecycle (bonus if specific experience with QA)
Proficient in proactive networking and discovery, identifying and engaging with influential stakeholders to discover and influence growth opportunities
Comfortable working cross functionally with an account team to achieve retention and growth goals
Demonstrated ability to produce and execute strategic and supportive interactions (trainings, QBR’s, demos, etc.) that show proven results driving business value for customers
Proficient in creating and implementing retention strategies, including at risk playbooks
Seasoned in managing the renewal process
Strong analytical skills, with a bias for using data to identify trends and opportunities
Excellent written and verbal communications
Passionate about working at a growing startup and learning new technologies
Even if you don't fit all of the requirements for our roles, but see yourself being successful at mabl, we encourage you to apply and we’d be excited to speak with you. Working at mabl
-We embrace hybrid and remote work across the US and around the world! We have 100+ mablers spread across the world in 6 countries, 4 continents, and 18 states.
-We bring everyone together annually to foster lasting personal relationships and encourage mablers to visit our Boston office whenever possible.
- Our Diversity, Equity, and Inclusion committee has grown from a team of six to over 30 mablers, who drive budgeted initiatives across all facets of the company. This includes recruiting, onboarding, education, and celebrations.
- We're proud to have won 11 awards since 2021 recognizing our product, culture, and extreme focus on customer satisfaction.
- We invest significantly in benefits and perks, including generous parental leave, rich health benefits, and employee wellness and collaboration perks.
- We value our employees and show our appreciation through rewards and recognition programs, such as our mabl Kudos program and annual Founders Award !
About Us
mabl is the enterprise SaaS leader of intelligent, low-code test automation that empowers high-velocity software teams to embed automated end-to-end tests into the entire development lifecycle. mabl customers benefit from a unified platform for easily creating, executing, and maintaining reliable browser, API and mobile web tests that result in faster delivery of high-quality, business critical applications. That’s why customer-centric brands like Charles Schwab, jetBlue, Dollar Shave Club, Stack Overflow, and many others rely on mabl to create the digital experiences their customers demand. Learn more at https://www.mabl.com ; follow @mablhq on Twitter and @mabl on LinkedIn.
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Enterprise Customer Success Manager jobs in Boston, MA, United States
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