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The Rockridge Group
Hillsboro
Job Description Job Description Job Title: L2 Computer Service Technician Location: Hillsboro, Oregon Summary: We are looking to hire a skilled L2 Service/Repair Technician to assist our clients with computer hardware issues. You will be required to work on-site 8 – 5pm Monday thru Friday. Responding to assigned repair tickets involving
Job Source: The Rockridge GroupTSMC
Camas, WA, United States
Experience TSMC Washington where technology leaders are constantly innovating, manufacturing to perfection, and collaborating with customers to achieve greatness. Witness the action-packed team in motion as they strive to maintain their position at the forefront of the industry. We are currently seeking a qualified Technician for our IT department
Job Source: TSMCFujimi Corporation
Tualatin
IT Technician POSITION SUMMARY The Information Systems Technician assists IS staff and employees in network support through hardware/software maintenance, upgrades, installations, and troubleshooting. Focuses on desktop & printer issues, and helps with...
Job Source: Fujimi CorporationIndustrial ENET
Wilsonville, OR, United States
ABOUT US For 25+ years IndustrialEnet (iEnet) has been on the forefront of industrial grade networking and technology solutions for some of the largest commercial, transportation, and critical infrastructure customers in North America. Our clients value us for our commitment to the ongoing mastery and deep knowledge across best-in-class manufactu
Job Source: Industrial ENETPetco
Gresham, OR, United States
Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our plane
Job Source: PetcoBanfield
Vancouver, WA, United States
Licensed Veterinary Technician - Sign-on bonus may be available in select hospitals Hiring for locations in the greater Vancouver, WA area: + 5073- Salmon Creek, WA + 1932- Hazel Dell, WA + 1248 - East Vancouver, WA + 5166 - Mill Plain, WA + 5324 - Orchards, WA (dental focus) The anticipated starting hourly rate for individuals expressing interest
Job Source: BanfieldBanfield
Lake Oswego, OR, United States
Certified Veterinary Technician - Sign-on bonus may be available in select locations Hiring for hospitals in: + 5021 - Lake Oswego, OR + 5018 - West Linn, OR The anticipated starting hourly rate for individuals expressing interest in this position is $18 to $33 per hour. Rate to be determined by the schedule, location, experience, skills, and abili
Job Source: BanfieldNW SERVICE ENTERPRISES INC
Beaverton, OR, United States
Job Details Level Entry Job Location Beaverton, OR - Beaverton, OR Position Type Full-Time/Part-Time Education Level Not Specified Salary Range $17.00 - $30.00 Hourly Travel Percentage Negligible Job Shift Day Job Category General Labor Description NW Service Enterprises, Inc. (NWS) Professional Assembly is seeking candidates for Assemb
Job Source: NW SERVICE ENTERPRISES INCPortland, OR, United States
Job Description Role and Responsibilities
Hands-on deskside support technician with 5+ years' experience supporting Macintosh and Windows platform based Laptop and Desktop, peripherals, and printers, and both standard and custom software. Excellent customer service and communication skills are a must!
Chief responsibilities include performing varying degrees of problem analysis, resolution of all technical issues related to end-user computing hardware and software including but not limited to Laptops, Desktops, Tablets, and VOIP conference equipment, and all related software. Responsible to perform the below activities while adhering to Service Level Agreements (SLA) & Service Level Requirement (SLR) and able to independently prioritize based on urgency & Executive status.
Primary Responsibilities:
Perform Installs, Moves, Adds and Changes (IMACs) of hardware and software when required and direct the team.
Become familiar with local and regional infrastructure, key contacts, and escalations regarding other teams in the business
Perform break-fix support for a wide range of hardware and software (site specific software competency will be trained while on the job)
Demonstrate outstanding understanding and communication when working with clients
Work with vendors to add/change/remove account contracts
Support a standard set of applications plus additional software and hardware specific to Executives and tailored to a mobile workforce.
Must be ready to cover extended business hours support (7am-7pm) with occasional on-call remote support
Ability to Travel on rare occasion (less than 20%) as per business need.
Executive VIP Support
Qualifications: Highly Knowledgeable (L1+ Skills, 5+ years' relevant experience) in Desk side support function in large fast paced and demanding enterprise environments.
Must be highly motivated and able to work independently and adhere to scheduled shifts responsibly.
Very strong customer service mindset with focus on achieving high customer satisfaction
Very strong English written and verbal communication skills including proper grammar and professional language suited to customer communication.
Should be able to analyze and prioritize workload in queue to ensure response and resolution times are within SLA's and meet customer expectations.
Prior experience working in financial services industry would be a plus
Innovative team player with strong analytical problem solving and interpersonal skills.
ADDITIONAL Preferred Skills and common tasks on the job Customer service skills Comfortable working with people in a professional setting
Able to work with multiple vendors and build work relationships with them
Able to provide a calming demeanor when frustrated with the customer to reach a positive conclusion.
Good presentation & communication skills along with ability to handle critical situations.
Expert on MS Office products including Skype for Business.
Experience-based Windows 10 support BitLocker encryption
Configuration/imaging
Crash/BSOD resolution
Installation environment
General Windows OS troubleshooting
Hardware support and troubleshooting Troubleshooting hardware issues
Replacing desktop/laptop hardware
Installation of peripheral devices
Microsoft Office proficiency Proficiency in Word, Excel, Teams, Outlook, Access, PowerPoint (usage and support)
Visio, Project (support)
Able to create documentation and contribute to KB articles
O365 support
Basic network troubleshooting Experience working with basic network hardware (switches)
Troubleshooting connectivity issues
Thorough understanding of wireless/wired networks
Experience-based iPhone/iPad support Providing tips and suggestions to better utilize mobile devices to customers
Working knowledge of troubleshooting iOS issues
Comprehension of how mobile devices affect the workplace
Hardware support and troubleshooting Able to identify hardware issues on mobile devices
Able to pass our vendor's (GSX) certification for basic hardware repair
Work Location
Portland, OR
Deskside technician jobs in Portland, OR, United States
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