ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Indotronix International Corporation
Boston, MA, United States
Job Title: Customer Service Representative - Onsite Location: 133 Portland St, Boston, MA 02114 Duration: 6+ months Payrate : $23hr on W2 for English speaking and $25/hr for Bilingual (Spanish and English) Job Descripiton: Interact face to face live with walk in clients Research and resolve member questions and issues using multiple online tool
Job Source: Indotronix International CorporationRandstad
Wilmington, MA, United States
customer service representative. wilmington , massachusetts posted april 26, 2024 job details summary $18 - $19 per hour temp to perm high school category office and administrative support occupations referenceAB_4523096 job details Are you ready to be the champion of outstanding service? Come join our team as a Customer Service Represen
Job Source: RandstadFPI Management
Boston, MA, United States
We have Full time positions available at our Customer Service Center. We are looking for dynamic, hard-working professionals ready to grow with us. English and Bilingual positions are available. Working with us means applying a passion for meaningful work on the leading issues of our day. Smart, compassionate, and innovative, We believe in growing
Job Source: FPI ManagementNational Seating & Mobility
Southborough, MA, United States
What is it like to work at NSM? National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients’ lives. We are dedicated to providing the best care for our clients’ unique needs. Whether the mobility needs are simple, complex, or somewhere in-between, National Seating and Mobi
Job Source: National Seating & MobilityRite Window LLC
Woburn, MA, United States
Overview Appointment Setters/Customer Care Professionals We have an Exciting Opportunity in our State-of-the-Art Appointment Center! Work with Great People, in a Great Culture, and earn Great Pay! About Us: Rite Window is the premier home improvement company in the Northeast and our team members are the driving force behind our success. With a
Job Source: Rite Window LLCHUB International
Wilmington, MA, United States
About ESP: ESP Insurance Brokerage dba ESP Specialty (www.espspecialty.com) is the premier entertainment, sports, and promotion insurance specialist. ESP Specialty operates nationwide as an insurance broker and program administrator through its SHEL Risk Purchasing Association, exclusively developing and managing insurance product lines for A+ rat
Job Source: HUB InternationalManpower Group Inc.
Franklin, MA, United States
Our client in Franklin, MA is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Service Team. The ideal candidate will have professionalism, reliability and organizational skills which will align successfully in the organization. Job Title: Customer Service Represen
Job Source: Manpower Group Inc.Family Dollar
East Boston, MA, United States
Store Family Dollar Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting custo
Job Source: Family DollarNeedham, MA, United States
Job Title
Customer Service Representative
Job Description Summary
The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues, or requesting facility services. Provides a variety of documentation duties as a result of these inquiries for the facility.
Will act as key point of contact with customers, promoting positive customer relationships. Will respond and follow up to customer inquiries by researching status of work requests and projects. Interact with other departments to ensure services are met.
Job Description
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
• Answers telephone inquiries for the day to day building maintenance issues, following standards, dispatch appropriate personnel as required, or redirect calls as necessary. Escalate calls as required.
• Receives all work order requests via telephone or email and creates work order, determining description, correct trade skill set, priority, location, requestor and contact information.
• Utilizes multiple CMMS systems to distribute, coordinate, track and monitor requests
• Contacts customers to ascertain data omitted on work orders and follow up to determine customer satisfaction.
• Maintains ongoing contact with Internal Clients to ensure follow through on requests (work order updates, completion, etc.)
• Has general knowledge of facilities, technician capabilities, and knowledge of equipment used.
• Provides daily transitions to team and Management to include unresolved issues, main events and quality programs
• Tracks and assists in resolution of customer issues and follow-up.
• May be asked to perform random completed WO surveys to provide management with customer satisfaction report.
• Follows the utmost professionalism, positive corporate image, and enthusiasm when dealing with customer.
• Must be able to work in a team environment, communicate with other agents, develop computer skills, and promote a positive work ethic.
• Other duties assigned by Supervisor or Senior Leadership.
REQUIREMENTS (Knowledge, Skills, Abilities, and Education and/or Experience):
• High School diploma or equivalency.
• Experience in a maintenance environment and has an understanding of how it functions.
• Ability to speak, read, and write English fluently.
• Customer service experience in a contract service industry
• Strong computer and verbal communication skills, including experience with a CMMS and Web-based Management Systems.
• Pleasant and personable and patient disposition
• Excellent organizational skills
• Ability to remain calm and courteous when handling difficult calls and requests.
• Ability to apply sound judgment and decision-making skills in dealing with a variety of issues.
• Able to accurately enter data into a database.
• This individual should be self-motivated, stress and pressure resistant, as well as a quick learner.
• Must be willing to continue training in their skill set to maintain knowledge in the latest equipment and technologies in their assigned duties.
• Have the ability and willingness to work rotational shift, if necessary, including days, evenings, and nights as well as overtime, weekends and holidays as required.
• Willingness to perform all assigned tasks within their ability.
• Proficient with Office 365, Excel,
WORKING CONDITIONS and/or PHYSICAL REQUIREMENTS:
The employee is regularly required to sit for extended periods; enter information into a computer via keyboard; talk and hear; vision abilities sufficient to view a computer monitor. The work environment is consistent with a typical office environment.
Employee must possess the necessary capabilities to perform all required functions listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
I have read the job description and I am able to perform the essential functions and meet the working conditions, physical and mental demands of the job. I understand that reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.
Customer Service Representative jobs in Needham, MA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.