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Danta Technologies
Portland, OR, United States
Strong hands on experience needed on end user support for Windows PC and Mac related issues Ability to assign and work on incident tickets through Service Now. Ability to support meeting rooms including the TV's, polycom and other audio/Video conferencing hardware. Ability to support new user onboarding and preparing necessary IT equipment's. Abili
Job Source: Danta TechnologiesRecooty
Portland, OR, United States
Job Brief:Job Role – Desktop Support Technician Job Summary Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate
Job Source: RecootyThe Rockridge Group
Hillsboro
Job Description Job Description Job Title: Desktop Support Technician – L2 Location: Hillsboro, Oregon Summary: We are looking to hire a skilled L2 Deskside Support Technician to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installati
Job Source: The Rockridge GroupDanta Technologies
Tualatin, OR, United States
Position : Desktop Support Location : Tualatin, Oregon Job Description : REQUIREMENTS: Strong hands on experience needed on end user support for Windows PC and Mac related issues Ability to assign and work on incident tickets through Service Now. Ability to support meeting rooms including the TV's, polycom and other audio/Video conferencing hardw
Job Source: Danta TechnologieseTeam
Tualatin, OR, United States
REQUIREMENTS : Strong hands on experience needed on end user support for Windows PC and Mac related issues Ability to assign and work on incident tickets through Service Now. Ability to support meeting rooms including the TV's, polycom and other audio/Video conferencing hardware. Ability to support new user onboarding and preparing necessary IT eq
Job Source: eTeameTeam
Portland, OR, United States
Job Description Strong hands on experience needed on end user support for Windows PC and Mac related issues Ability to assign and work on incident tickets through Service Now. Ability to support meeting rooms including the TV's, polycom and other audio/Video conferencing hardware. Ability to support new user onboarding and preparing necessary IT eq
Job Source: eTeamResource Logistics
Oregon City, OR, United States
REQUIREMENTS : Strong hands on experience needed on end user support for Windows PC and Mac related issues Ability to assign and work on incident tickets through Service Now. Ability to support meeting rooms including the TV's, polycom and other audio/Video conferencing hardware. Ability to support new user onboarding and preparing necessary IT eq
Job Source: Resource LogisticsCorVel
Portland, OR, United States
CorVel Corporation, a leading provider of claims management and billing technology, is looking for an energetic IT Support Specialist. The Specialist will report to the ESDM Manager, participating in all assigned activities needed to support the company’s computers, software and dependent. This position is Hybrid, working in our Downtown Portland o
Job Source: CorVelPortland, OR, United States
Description:
A major client in Portland is looking at add Desktop Support Technician as an important member of the IT Infrastructure team. The IT Desktop Support Technician is someone with strong customer service and troubleshooting skills to resolve technical issues for our end users. Scope: Tier 2 & 3 Desktop-focused.
About:
Onsite in Beaverton. 6 month Contract role with opportunity to convert FTE. M-F Core Business Hours. Technical ability (below) and personality is huge for the client. More info about the role to be provided over the phone!
What You'll Be Doing:
The Desktop Support Technician will be responsible for supporting all end users relating to hardware and software, computer applications, and LAN-related issues. Day-to-day responsibilities consist of: Installing, testing, maintaining, and troubleshooting end user workstations and interrelated hardware and software, Active Directory user management, troubleshooting of mobile devices, escalating issues accordingly, and maintaining communication with customers and technical teams
Taking initial telephone or service ticket inquiries and troubleshooting or managing end user hardware, software, or network problems
Responsible for executive level desktop support, requiring a higher level of service
Utilizing Active Directory for user management and assigning users to Group Policy Objects
Responding to and supporting the resolution of server and network issues with Tier 3 support
Provide 1st level client support through our help desk ticketing system
Recognizing and escalating more difficult problems to Tier 3 support
Supporting a Microsoft Windows environment, including the windows stack, Active Directory, and hosted M365
Use Remote Monitoring tools and call tracking to log and route tickets
Imaging and Deploying Desktops and Laptops for end users
Creating and maintaining client-related documentation
Actively participating as a strategic member of the technology team, including participating in team meetings, and providing onsite support for remote IT Engineers
Participate in the maintenance, updates, planning and installation of client computers and application software
Participate in working with the business to build automated workflows that are repetitive, replicable, and comprehensive, through continuous improvement of our processes
Assist the CEG compliance and cybersecurity teams to align processes with regulatory requirements
Facilitate the deployment of new client computer systems and application integration to support business needs
Assist in the coordination of planned maintenance activities to ensure IT systems are properly implemented and maintained according to best practices with as little impact to the business as possible
Assist in the development and maintenance of proper processes, procedures, and system documentation according to industry best practices and regulatory requirements
Skills:
Microsoft Windows Operating Systems including M365 Support
Strong Customer Service techniques in an IT environment
ITIL framework
IT Service Management Software (i.e., ServiceNow)
Proficient in IT procurement processes and procedures
Strong Incident skills and troubleshooting techniques
Exceptional work ethic and time management skills
Ability to work well independently and/or as part of a team
Strong communication skills and a commitment to customer service at the executive level
Ability to travel 10% of the time, and on short notice
Participate in after-hours on-call rotation as necessary for problem resolution, and project management/installations
M365, Microsoft Office, Windows 10, Troubleshooting, Active Directory, Help desk support, Support, Technical support
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Desktop Support Technician jobs in Portland, OR, United States
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