Customer Experience Associate

, CA, United States

**Customer Experience Associate**

at Truebill San Francisco, CA, Washington, D.C. Thank you for checking out our careers page and for your interest in working for Truebill! Truebill is dedicated to providing the best candidate experience possible. We will only reach out to you through official channels with a email. Please only apply to roles through our careers page: .

Protect yourself from job scams! A reminder Truebill will never ask for any personal information until we have extended an offer from a @truebill.com verified email.

**ABOUT TRUEBILL ????**

As a Y Combinator top company, Truebills mission is to improve the financial health of millions by transforming the way people manage their expenses and grow their net worth. Through finding and canceling unnecessary subscriptions, lowering bills, and securing refunds, we save our members hundreds a year while helping them regain control over their finances.

We just announced a $45 million Series-D round of funding and have over 2 million members and counting. We are now looking to scale our all-star team. Come join the fun! ????

Were currently looking for a full-time Customer Experience Associate who shares this mission and wants to contribute to our support team as we continue to grow.

**ABOUT THE ROLE ???????**

* Use an online chat platform to talk with Truebill's members. Youll provide excellent customer service, answer questions about the Truebill app, assist members with their accounts, and solve general issues.

* Provide resources and guide members on how to get the most out of the Truebill app.

* Escalate technical issues to the engineering team and communicate solutions to members.

* Troubleshoot connectivity issues with Truebills linking provider, Plaid.

* Draft support articles and assist with creating member tutorials.

* Use the Truebill app regularly and provide detailed feedback to the product team on beta features.

* Other duties as assigned by supervisor.

Only short-listed candidates will be contacted for an interview.

**ABOUT YOU ????**

* You have an interest in personal finance and a desire to see others succeed in managing their money.

* Great Communication -- Your writing is impressive and you love talking with people!

* Proactive Problem Solving -- youre able to identify possible issues and potential resolutions.

* Workflow Management -- You know how to efficiently balance multiple competing priorities.

* Taking Initiative -- Youre willing to jump in and help wherever help is needed. You love to learn and are constantly looking to improve.

* Customer service experience in a B2C tech company is a plus!

**WE OFFER ????**

* Health, Dental & Vision Plans

* Competitive Pay

* Equity

* Matching 401k

* Unlimited PTO & Sick Leave

* Commuter benefits

Truebill, Inc. is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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As set forth in Truebills Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

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* Intellectual disability

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* Nervous system condition for example, migraine headaches, Parkinsons disease, or Multiple sclerosis (MS)

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