Customer Experience Associate
Los Angeles, CA, United States
[Full Time] Customer Experience Associate at arketa (United States) | BEAMSTART Jobs Customer Experience Associate arketa United States
Date Posted
31 Oct, 2022
Work Location
Los Angeles, CA, United States
Salary Offered
$35000 — $50000 yearly
Job Type
Full Time
Experience Required
No experience required
Remote Work
Yes
Stock Options
Yes
Vacancies
1 available
What we're looking for Our partners are the most important piece of the pie. They are the heart of the industry and what makes the arketa experience special and unique. Our customer experience team represents the voice of the customer. If you're comfortable speaking with new customers, building relationships and demonstrating how our product can help instructors grow their businesses this job is for you. Yoga/group fitness instructors already using arketa is a total plus!
The Role Support our operators by delivering timely feedback that empowers our teams and internal partners to provide exceptional customer experiences.
Evangelize our customers and turn our disgruntled guests into our biggest fans.
Field questions across various channels (email, chat, and social media) and achieve a best-in-class response time.
Communicate with our customers per day via email, live chat and phone to answer any questions an improve the arketa experience
Become an expert on all things arketa and answer any and all customer questions and concerns
Go above and beyond in creating a magical experience for our customers
Report on insights + industry feedback from customers to improve product features
The You 1-2 years experience in a Customer Support, Communications/PR, or Social oriented role.
Connect. You love meeting new people and sharing arketa's mission of empowering new and current business owners.
Previous experience in a role requiring impeccably written communications across social and email.
A guest experience mindset: has good judgment about how to assess and resolve a customer problem in a thoughtful way.
Ability to identify opportunities for process improvement that contributes to a first-class customer experience.
Demonstrated ability to explain complex issues clearly
Strong experience with Microsoft office
Excellent communication skills -- written, verbal, presentation
Great at multi-tasking. Able to manage numerous requests and time demands concurrently, while achieving goals.
Team player - we're in this together. You will play an integral part of helping our team and work hard to help achieve goals.
Organized, self-sufficient and a go-getter. Able to go above and beyond what is expected of you.
Four-year post-secondary education/Bachelor's degree (preferred)
The Benefits Weekly workouts with the team
Health/dental/vision coverage
Unlimited PTO / sick leave
Annual company retreat
About arketa Everything for your fitness or wellness business. Company Size: 11 - 50 People Year Founded: 2020 Country: United States Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds Share This Job
More Full Time Jobs Product Engineer - 3D/Computer Vision San Francisco
Full Time
Senior Product Designer San Francisco
Full Time
Staff Product Designer San Francisco
Full Time
Contact Center Manager - Chicago San Francisco
Full Time
$80000 - $90000 yearly
Senior Financial Analyst San Francisco
Full Time
More Companies Hiring Karate Labs United States
NimbleRx United States
Respaid United States
Automat (formerly lasso) United States
Spruce Systems United States
BEAMSTART brings you the latest news, databases, and jobs from all around the world on startups, technology, and business. Stay updated with industry news, plug-in to exciting community events, and discover incredible career opportunities with the world's most innovative companies.
Discover Jobs Full Time
Part Time
Contract
Internship
Volunteer
Companies
Candidates
Post a Job
For Recruiters
Our Company News
Jobs
Database
About Us
Download App
More
© Copyright 2023 BEAMSTART . All Rights Reserved.
#J-18808-Ljbffr