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Sentry Auto Group
Medford, MA, United States
Job Description Job Description Automotive Service Advisor- job post Sentry Ford Lincoln Medford, MA 02155 Job details Salary $60,000 - $85,000 a year Job Type Full-time Shift and Schedule 10 hour shift We are looking for a Service Advisor or Advisor Trainee to assist o
Job Source: Sentry Auto GroupThe Best Chevy
Hingham
Job Description Job Description Named a "Top Place to Work" by the Boston Globe for multiple years, Best Chevrolet, Inc., is a family owned dealership located in Hingham, MA that has been proudly serving the community since 1957. On a daily basis the dealership has between 80 and 100 customers dropping off their vehicles for a wide range of servi
Job Source: The Best ChevyHerb Chambers
Randolph, MA, United States
Job Description Do you have a strong Customer Service background and an interest in working for one of the best companies to work for in Massachusetts? Look no further! The Herb Chambers Companies has been voted as one of the Top Places to Work in Massachusetts by The Boston Globe consecutively! Herb Chambers Honda of Westborough is currently see
Job Source: Herb ChambersThe Best Chevy
Hingham, MA, United States
Job Description Job Description Named a "Top Place to Work" by the Boston Globe for multiple years, Best Chevrolet, Inc., is a family owned dealership located in Hingham, MA that has been proudly serving the community since 1957. On a daily basis the dealership has between 80 and 100 customers dropping off their vehicles for a wide range of servi
Job Source: The Best ChevyEastside Motoring
Waltham
Job Description Job Description Benefits: Competitive salary Dental insurance Health insurance Paid time off Vision insurance Wellness resources We're expanding our team of Service Advisors in our Performance and Customization department! Looking for individuals with sales experience, excellent customer service skills, knowledge of car modificat
Job Source: Eastside MotoringSentry Auto Group
Medford
Job Description Job Description Automotive Service Advisor- job post Sentry Ford Lincoln Medford, MA 02155 Job details Salary $60,000 - $85,000 a year Job Type Full-time Shift and Schedule 10 hour shift We are looking for a Service Advisor or Advisor Trainee to assist o
Job Source: Sentry Auto GroupNucar Southern New England
Norwood
Job Description Job Description Nucar Nissan is currently looking to add several top notch Service Advisors to our busy award winning team! This position offers a 4 day work week with plenty of work and plenty of hungry, happy technicians and our service department has 3 years in a row Service Green CSE and above zone average! Education and/or Ex
Job Source: Nucar Southern New EnglandBest Chevrolet Inc.
Hingham, MA, United States
Named a "Top Place to Work" by the Boston Globe for multiple years, Best Chevrolet, Inc., is a family owned dealership located in Hingham, MA that has been proudly serving the community since 1957. On a daily basis the dealership has between 80 and 100 customers dropping off their vehicles for a wide range of services and our average work in proces
Job Source: Best Chevrolet Inc.Norwood, MA, United States
Herb Chambers Volvo Cars Norwood is looking for a Service Advisor to join the team! The Automotive Service Advisor serves as the primary point of contact for customers seeking automotive maintenance and repair services. This role involves assessing customer needs, recommending appropriate services, and coordinating with technicians to ensure timely and accurate completion of work. The Service Advisor plays a crucial role in delivering exceptional customer service and maximizing revenue opportunities for the automotive service department.
Key Responsibilities :
Customer Interaction :
Greet customers in a courteous and professional manner.
Listen to customer concerns and accurately document vehicle symptoms.
Provide recommendations for maintenance and repair services based on customer needs, vehicle condition, and manufacturer guidelines.
Explain service options, estimated costs, and timelines to customers in a clear and understandable manner.
Address any questions or concerns raised by customers and strive to exceed their expectations.
Service Coordination :
Schedule service appointments and manage the service bay workflow to optimize efficiency.
Coordinate with technicians to ensure timely diagnosis and repair of vehicles.
Communicate with customers regarding the status of their vehicles, including any additional work or delays that may arise.
Obtain necessary approvals from customers for recommended repairs and maintenance.
Documentation and Record-Keeping:
Create and maintain accurate service records for each customer visit, including vehicle information, services performed, and parts used.
Ensure all service and repair orders are properly documented and filed according to dealership or service center procedures.
Review warranty coverage and process warranty claims as needed.
Sales and Revenue Generation:
Identify upselling opportunities for additional services, accessories, or maintenance packages.
Promote service specials, discounts, and loyalty programs to customers.
Provide quotes for services and generate invoices for completed work.
Meet or exceed established sales targets and objectives.
Technical Knowledge and Training:
Stay updated on automotive industry trends, service procedures, and manufacturer specifications.
Attend training sessions and workshops to enhance product knowledge and customer service skills.
Collaborate with technicians and service managers to resolve technical issues and improve service quality.
Working Conditions:
The Automotive Service Advisor typically works in an indoor office environment within an automotive service department or dealership. The role involves frequent interaction with customers, technicians, and other service department personnel. Service Advisors may be required to stand or walk for extended periods The position typically involves full-time work during regular business hours, with occasional overtime and weekend shifts as needed.
Requirements
CDK/ADP Experience
Proven track record of excellent customer satisfaction
Confident ability to operate with little supervision
Process driven, with great organizational skills
The desire to be successful in a fun, fast-paced, high-volume highly-motivational environment
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Automotive Service Advisor jobs in Norwood, MA, United States
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