Automotive Service Advisor
Hingham, MA, United States
Job Description Job Description Named a "Top Place to Work" by the Boston Globe for multiple years, Best Chevrolet, Inc., is a family owned dealership located in Hingham, MA that has been proudly serving the community since 1957.
On a daily basis the dealership has between 80 and 100 customers dropping off their vehicles for a wide range of services and our average work in process is around 110K.
This is an opportunity for a serious advisor with good experience and the ability to work in one of the busiest service departments in the region.
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
Benefits
Competitive pay
Employee Discounts
Hands on Training
Paid Time Off
Flexible Spending Account
401k
Health & Dental Benefits
Responsibilities
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Qualifications
1-2 year of prior automotive experience
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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