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EvergreenHealth
Kirkland, WA, United States
Wage Range: $23.85 - $38.15 per hour Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determi
Job Source: EvergreenHealthMindful Support Services
Mountlake Terrace, WA, United States
*This position will be moving from Mountlake Terrace to our new HQ in Northgate in Summer 2024!* Who We Are: Mindful Support Services is a mental health organization focused on business-to-business support for independent therapy and psychiatric private practices. For 12 years, we have been providing administrative and organizational services to
Job Source: Mindful Support ServicesMindful Support Services
Mountlake Terrace, WA, United States
Mindful Support Services Customer Support Specialist Mountlake Terrace , Washington Apply Now This position will be moving from Mountlake Terrace to our new HQ in Northgate in Summer 2024! Who We Are: Mindful Support Services is a mental health organization focused on business-to-business support for independent therapy and psychiatr
Job Source: Mindful Support ServicesPitchBook Data
Seattle, WA, United States
At PitchBook, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We’re deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company. Our extensive learning programs and mentorship opportunities help us create a culture of curiosity
Job Source: PitchBook DataCommander, Navy Installations
Keyport, WA, United States
Summary The primary purpose of this position is to provide Tier 1 assistance in technical support and training to users of software applications. Applications include management information systems (MIS), Point of Sale systems (POS), and other systems and programs throughout the Commander, Navy Region Northwest (CNRNW) area. Responsibilities MAJOR
Job Source: Commander, Navy InstallationsHEATCON Inc
Seattle, WA, United States
Job Description Job Description Summary Promote Heatcon Composite Systems products and services by taking customer inquiries to first level design and quote stage. Provide technical application assistance and quoting for the customer while working with outside sales to assure customer follow-through and service. Expand and maintain the existing c
Job Source: HEATCON IncFifth Wall
Seattle, WA, United States
**Customer Support Specialist, Tier 1** at **Knock** We are very happy to announce that we have officially re-opened our Ballard HQ office for voluntary use at 50% capacity! It's excellent to be seeing people in person and have the buzz going again. In order to maintain safety, comfort and flexibility, we currently offer most employees the choic
Job Source: Fifth WallFifth Wall
Seattle, WA, United States
**Customer Support Specialist, Tier 2** at **Knock** We are very happy to announce that we have officially re-opened our Ballard HQ office for voluntary use at 50% capacity! It's excellent to be seeing people in person and have the buzz going again. In order to maintain safety, comfort and flexibility, we currently offer most employees the choic
Job Source: Fifth WallSeattle, WA, United States
Company Description
Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
Join Our Customer Support Team: Meaningful work impacting pets' lives!
Job Description
As a Customer Support Specialist, your role is at the heart of Trupanion. When members need us, our Specialists do whatever is necessary to provide the best experience possible. We're looking for those that thrive in engaging with customers, are comfortable navigating complex situations, investigating, problem-solving, and taking action in the moment. In this role, you will build real-life connections, and help educate members on the unparalleled lifetime value and importance of having a pet protected by us.
What You Will Do (The Role)
Provide an exceptional experience for current Trupanion members primarily through inbound phone calls in a remote or hybrid call center environment. You will also assist member via chat and email as needed.
Handle sensitive situations with empathy and care, exemplifying Trupanion values
Utilize multiple systems simultaneously to support our members
Quickly adapt to changes in responsibility, processes, and workflow in an ever changing environment
Passion to assist members, curiosity to ask probing questions, and ability to problem solve and think of creative solutions to assist the member.
Efficiently manages time to provide legendary customer service in a high volume contact center
Make genuine connections, ability to adapt communication style to best serve any member that contacts us.
What You'll Need (Qualifications)
2+ years experience in high-volume, high-level customer service
Experience using and learning complex computer systems
Work from home experience is a plus!
Fluency in French or Spanish is a plus.
Work Environment
At Trupanion, we believe a flexible workplace! We know that talented pet-loving professionals are everywhere. This is a remote position open to candidates anywhere in the US. You must be able to have a reliable and stable connection to the internet through hard-wire Ethernet.
Schedule
During four weeks of training, employees work Monday - Friday between 8:00 AM PST - 5:00 PM PST.
This is a full-time position with 8-hour shifts, 5 days a week. While schedules are set without rotation, this position requires availability both weekend days with shifts ranging between the hours of 3:00 AM PST - 11:00 PM PST .
Compensation
The pay range for this position is $21/hour on a full-time schedule. Along with the hourly pay, Trupanion employees may be eligible for uncapped monthly bonuses based on individual performance.
Trupanion may also provide Restricted Stock Units, which vest over 4 years
#BI-REMOTE
Additional Information
All your information will be kept confidential according to EEO guidelines.
Benefits And Perks
Full medical, dental, and vision benefits at no cost to the employee
Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
Five-week sabbatical after five years of employment
Open, casual, pet-friendly, and fun office environment
Free medical health insurance for your pet (1 dog or cat)
Paid time off to volunteer at nonprofit organizations
Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.
For more information about Trupanion, visit https://trupanion.com/about
Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ
Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.
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Customer Support Specialist jobs in Seattle, WA, United States
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Get ready to discover your next great opportunity.