ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
1872 Consulting
Chicago, IL, United States
Senior Service Desk Analyst Chicago, IL - 2 days WFH, 3 days in office Shift: Monday-Friday 1:00pm-10:00am (with an hour lunch) Summary: The Service Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email. They will facilitate and resolve a wide vari
Job Source: 1872 ConsultingKeno Kozie Associates
Chicago, IL, United States
Service Desk Analyst (On-site Chicago) Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst! We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients. K2 prepares you to work in a fast pace, agile, customer service-oriented en
Job Source: Keno Kozie AssociatesK2 Services
Chicago
Job Description Job Description Service Desk Analyst (On-site Chicago) Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst! We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting
Job Source: K2 ServicesEnova International
Chicago, IL, United States
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. About the role: A Strategy & Operations Analyst directly supports one of Enova’s core P&L’s and works on projects to maximize operational efficiency within the business. The
Job Source: Enova InternationalRelativity Inc
Chicago, IL, United States
Are you looking for a hybrid or remote work opportunity?Are you ready for a workplacethatprovides benefits that suit your needs? Do you seek a workplace where you grow and transform your career? The Service Desk Analyst I provide technical support to a mix of technical and non-technical internal customers by diagnosing, troubleshooting, repairing a
Job Source: Relativity IncRelativity
Chicago, IL, United States
Are you looking for a hybrid or remote work opportunity? Are you ready for a workplace that provides benefits that suit your needs? Do you seek a workplace where you grow and transform your career? The Service Desk Analyst I provide technical support to a mix of technical and non-technical internal customers by diagnosing, troubleshooting, rep
Job Source: RelativityKeno Kozie Associates
Chicago, IL, United States
Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst! We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients. K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and coll
Job Source: Keno Kozie AssociatesK2 Services
Chicago, IL, United States
Job Description Job Description Service Desk Analyst (On-site Chicago) Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst! We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting o
Job Source: K2 ServicesDarien, IL, United States
Job Description:
Be a part of a world-class academic healthcare system at UChicago Medicine as a Senior Service Desk Analyst in the IT Technology Services department. This is a remote, work from home opportunity with occasional travel to our Darien location as needed.
Job Summary
Under minimal supervision, this position acts as the first point of contact for technical support requests from users throughout the Medical Center and Biological Sciences Division (BSD) and provides second level support to other BSD/UCMC Help Desk Analysts. The Senior Analyst monitors the requests of other analysts and provides guidance and training as needed. The Senior Analyst works to resolve support requests before they are assigned to a field technician. Ensures that all Help Desk Analysts adhere to established guidelines and service level agreements and assists with managing client relationships.
Essential Job Functions
Answers incoming calls, emails, etc. and provides technical support for basic to the most complex issues, escalating calls to management or other functional teams when necessary
Assists with follow-up and resolution of escalated requests as necessary; provides backup support for lower-level Analysts
Visits sites to resolve problems and exchange install or upgrade computer hardware and/or software
Documents all call and incident information using the Service Desk tracking system to ensure timely and accurate resolution
Follows all UCMC & BSD guidelines related to IT access, including identity verification, access authorization and service level agreements
Processes computer system access requests; issues and resets passwords; creates, modifies and deletes user accounts; etc.
Notifies second and third level support of networking or system outages as they occur via telephone and/or pager to ensure timely service restoration
Maintains expert knowledge of all supported hardware, software and office automation products used by the customers
Mentors and trains team members and assists with developing and updating training documentation
Performs related duties as required
Required Qualifications
At least four years of technical support experience with demonstrated competency using help desk call tracking software
Advanced understanding of PC/Mac hardware and software, operating systems, remote administration tools, networking and peripherals required; must have some experience with process design and implementation
Expert working knowledge of MS Office Suite, email clients, and browsers
Excellent troubleshooting skills with the ability to conduct comparative analyses to identify and select the most efficient solution
Strong multi-tasking, organizational and time-management skills
Ability to communicate effectively with clients (both written and verbally), including the ability to translate technical issues into non-technical terms
Ability to work effectively individually and in a team environment
Strong decision-making skills with the ability to provide timely and accurate follow-up
Ability to provide excellent customer service in a fast-paced and high-volume environment
Preferred Qualifications
Bachelors degree in a technical area
ITIL, A+, Help Desk Analyst or Field Service Technician Certification
CCNA or Network+ Certification a plus
Previous experience in a hospital setting or with hospital applications
Position Details
Job Type/FTE: Full-time
Shift: Days
Unit/Department: IT Technology Services Hyde Park
CBA Code: Non-Union
Must comply with UCMCs COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.
Why Join Us:
Weve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment with patients and with each other. Were in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If youd like to add enriching human life to your profile, The University of Chicago Medicine is for you. Here at the forefront, were doing work that really matters. Join us. Bring your passion.
________
Bring your career to the next level at a hospital that is thriving; from patient satisfaction to employee engagement, we are at the Forefront of Medicine. Take advantage of all we have to offer and #BringYourPassiontotheForefront.
University of Chicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: www.uchospitals.edu/jobs
The University of Chicago Medical Center is an equal opportunity employer. We evaluate qualified applic
Senior Service Desk Analyst (Hybrid) jobs in Darien, IL, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.