ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
The University of Chicago Medicine
Darien, IL, United States
Job Description Be a part of a world-class academic healthcare system at UChicago Medicine as a Senior Service Desk Analyst in the IT Technology Services department. This is a remote, work from home opportunity with occasional travel to our Darien location as needed. Job Summary Under minimal supervision, this position acts as the first poin
Job Source: The University of Chicago MedicineThe University of Chicago Medicine
Darien, IL, United States
Job Description: Be a part of a world-class academic healthcare system at UChicago Medicine as a Senior Service Desk Analyst in the IT Technology Services department. This is a remote, work from home opportunity with occasional travel to our Darien location as needed. Job Summary Under minimal supervision, this position acts as the first poi
Job Source: The University of Chicago MedicineK2
Chicago, IL, United States
Service Desk Analyst (On-site Chicago) Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst! We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients. K2 prepares you to work in a fast pace, agile, customer service-oriented en
Job Source: K2Relativity
Chicago, IL, United States
Are you looking for a hybrid or remote work opportunity? Are you ready for a workplace that provides benefits that suit your needs? Do you seek a workplace where you grow and transform your career? The Service Desk Analyst I provide technical support to a mix of technical and non-technical internal customers by diagnosing, troubleshooting, repairi
Job Source: RelativityKeno Kozie Associates
Chicago, IL, United States
Service Desk Analyst (On-site Chicago) Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst! We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients. K2 prepares you to work in a fast pace, agile, customer service-oriented enviro
Job Source: Keno Kozie AssociatesRelativity Inc
Chicago, IL, United States
Are you looking for a hybrid or remote work opportunity?Are you ready for a workplacethatprovides benefits that suit your needs? Do you seek a workplace where you grow and transform your career? The Service Desk Analyst I provide technical support to a mix of technical and non-technical internal customers by diagnosing, troubleshooting, repairing a
Job Source: Relativity IncRelativity
Chicago, IL, United States
Are you looking for a hybrid or remote work opportunity? Are you ready for a workplace that provides benefits that suit your needs? Do you seek a workplace where you grow and transform your career? The Service Desk Analyst I provide technical support to a mix of technical and non-technical internal customers by diagnosing, troubleshooting, rep
Job Source: RelativityCai
Chicago, IL, United States
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11846087 Service Desk Analyst Req number: R2397 Employment type: Full time Worksite flexibility: Remote Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associate
Job Source: CaiChicago, IL, United States
Senior Service Desk Analyst
Chicago, IL - 2 days WFH, 3 days in office
Shift: Monday-Friday 1:00pm-10:00am (with an hour lunch)
Summary:
The Service Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their strong technical knowledge of hardware and software. The Service Desk Analyst will work independently, and as part of a team, to deliver outstanding service and support.
What you'll be doing: Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform basic printer, network and device troubleshooting.
Software support functions include, but are not limited to, answering an array of job-specific How-To questions and the installation, basic configuration and troubleshooting of applications that are standard within our environment or otherwise approved for installation.
Document and maintain user request and incident records in IT Service Management System. Maintain ownership of user inquiries and requests through resolution, owning the relationship with the customer.
Escalate calls, as necessary, to Level II and III IT staff, or authorized contractors, to resolve problems or fulfill requests according to established escalation procedures.
Meet and exceed team and individual performance standards including abandon rate, first call resolution and SLAs.
Execute basic and routine systems administration tasks (e.g., password administration and print queue management).
Utilize, create, and submit updates to Knowledgebase articles and share knowledge through other designated forums with Service Desk teammates.
Assist with projects such hardware or software upgrades and on-boarding of large groups.
Perform other duties as required.
Requirements: 3 years of experience with Service Desk or Help Desk Support
3+ years of experience supporting Windows-based computers, including Microsoft Windows 10
3+ years of experience supporting Smartphones, e.g., iPhone, Android
3+ years of experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix
Preferred: Experience with Citrix and legal specific applications
ITIL and Microsoft Office Application certifications
Experience using and supporting Adobe Acrobat, iManage Document Management Solutions, Avaya Telephony, Blackberry Work, and Mac in an enterprise as well as experience deploying operating systems with SCCM
Senior Service Desk Analyst jobs in Chicago, IL, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.