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Confidential
Austin, TX, United States
Head of Customer Success About the Company Prominent organization specializing in language analytics & recruitment services Industry Human Resources Type Privately Held, VC-backed Founded 2015 Employees 11-50 Funding $11-$25 million Categories Enterprise Software Human Resources Natural Language Processing Recruiting SaaS Software Consulting Agenc
Job Source: ConfidentialShipperHQ
Austin, TX, United States
Head of Customer Success - SaaS About Us: ShipperHQ is headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50+ team members spread across the US, UK, Canada, India and Australia.
Job Source: ShipperHQElectroNeek
Austin, TX, United States
[Full Time] Head of Customer Success at ElectroNeek (United States) | BEAMSTART Jobs Head of Customer Success ElectroNeek United States Date Posted 10 Mar, 2023 Work Location Austin, TX, United States Salary Offered $110000 — $120000 yearly Job Type Full Time Experience Required 6+ years Remote Work Yes Stock Options No Vacancies 1 available
Job Source: ElectroNeekSevco Security
Austin, TX, United States
Who We Are: Sevco Security is the Security Asset Intelligence Platform for Enterprises. Our cloud-native platform continuously aggregates and correlates multiple sources of information to deliver a real-time unified asset inventory, while uniquely generating telemetry to capture changes over time for Security and IT teams. Our team is experienced
Job Source: Sevco SecurityCanva
Austin, TX, United States
What You’d Be Doing In This Role As Canva scales change continues to be part of our DNA. But we like to think that’s all part of the fun. So this will give you the flavour of the type of things you’ll be working on when you start, but this will likely evolve. At The Moment, This Role Is Focused On The Global Head of Customer Success & Services wil
Job Source: CanvaFox Robotics
Austin, TX, United States
Fox is looking for someone who can help manage a growing list of clients. We are deploying some of the most flexible robot automation into existing warehouses and are growing fast to keep up with very high demand. As a Customer Success Manager of Fox Robotics you will ensure we are delivering value to our customers. You will be laser-focused on po
Job Source: Fox RoboticsAuctane Careers
Austin, TX, United States
About us At Auctane, we are united by a passion to help sellers - wherever they are, however they operate - fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and
Job Source: Auctane CareersDealHub.io
Austin, TX, United States
DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Customer Success Manager for the Austin, TX team , who will ensure tha
Job Source: DealHub.ioAustin, TX, United States
About Method
Founded in 2021, Method enables real-time access to user financial data and enables seamless liability repayment. Method’s mission is to make personal finance more autonomous. With Method’s APIs, financial institutions, credit unions, banks, and financial management apps can embed loan repayment, data, balance transfers, and bill pay automation into their user journey. As a result, Method is improving accessibility and control over financial information via open finance.
We’re a Series A start-up and are backed by our partners, advisors, and investors from Andreessen Horowitz, Truist Ventures, Y Combinator, Ardent Ventures, Abstract Ventures, SV Angel, Truebill, Upstart, and more.
About our Team
As a small tight-knit team, we value finding team members who are passionate about building, scaling, all while having fun together! While we have our own roles to fill, we often find ourselves wearing multiple hats. No day is the same when you’re building from scratch. Some of us are based at Method HQ in Austin, TX and others are based in Washington D.C.
To learn more about us, check out our blog!
The Impact
As the Head of Customer Success, you’ll have the opportunity to work closely with the CEO & COO to drive customer success initiatives forward through successful partnerships, organizational planning, and outstanding execution. You are responsible for the strategy of Customer Success and the post-sales lifecycle of a Method customer.
What you'll do
You will lead our customer success team, by being their advocate and thought partner in helping them succeed with their goals and initiatives
You will become a trusted advisor to our customers, will deeply understand their business and their needs, and help them maximize the value they get from Method
You will monitor client usage and proactively work with our clients to maximize product adoption by providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Method
You will work alongside all stakeholders to design and setup onboarding and triaging processes to ensure customers have a positive experience integrating Method
You will be the customer’s internal advocate, helping ensure an excellent Method experience, and gathering feedback on ways that Method can build the next generation of embedded fintech solutions
You will manage escalation of any customer issue by engaging our product and engineering teams to ensure all issues are resolved quickly
Who you are
5+ years of experience in a client-facing role ideally leading customer success strategies, managing relationships with with fintech organizations, preferably working with an API product, and someone who has managed teams/held leadership roles
Sophisticated business sense and understanding of underlying drivers and strategy of our customer’s businesses
You are someone who is proactive, motivated, and takes initiative
History of success as a consultant, pre-sales, technical account management, or equivalent
Natural curiosity to stay up to date with new technologies and emerging fintech trends
A capability to work well with a wide range of people, both internally and externally
Extra awesome
Experience in Finance / fintech
Experience working at a smaller stage company / start-up environment
Knowledge of Linear, Slack, and Retool
Disclaimer to Staffing/Recruiting Agencies:
Method Financial does not accept unsolicited resumes from recruiters or employment agencies in response to our Career page or a Method Financial social media/job board post. Method Financial will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited resumes. Method Financial explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Method Financial.
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Head of Customer Success jobs in Austin, TX, United States
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