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KCare
Austin, TX, United States
About KCare KCare is a mission-driven software provider for social service agencies. We aim to simplify the management of the complex processes for child welfare and behavioral health through our powerful, industry-leading case management, EHR, and analytics solutions. Our software helps agencies and clinicians work more efficiently and effectively
Job Source: KCareMeltwater Group
Austin, TX, United States
As a Customer Success Manager at Meltwater, your daily duties will revolve around ensuring the ongoing success and satisfaction of our valued customers. You will play a pivotal role in driving impactful outcomes by focusing on product adoption, implementing risk mitigation strategies, and conducting user trainings. Your proactive outreach efforts w
Job Source: Meltwater GroupCDK GLOBAL INC
Austin, TX, United States
Position Responsibilities & Essential functions Fields questions and direct s clients to appropriate support resources. Assists clients with defining their strategy around CDK solutions: working with customers to ensure they understand CDK's products and how best to utilize them for their individual needs and goals Maintains pre
Job Source: CDK GLOBAL INCSailPoint
Austin, TX, United States
SailPoint is the leading Identity Governance Administration (IGA) product and the only multi-tenant SaaS solution on the market. By harnessing the power of AI and machine learning, SailPoint automates and streamlines the complexity of delivering the right access to the right identities and technology resources at the right time. Delivered at the
Job Source: SailPointDealHub.io
Austin, TX, United States
DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring a Customer Success Manager for the Austin, TX team , who will ensure tha
Job Source: DealHub.ioAuctane Careers
Austin, TX, United States
About us At Auctane, we are united by a passion to help sellers - wherever they are, however they operate - fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and
Job Source: Auctane CareersMethod Financial
Austin, TX, United States
[Full Time] Customer Success Manager at Method Financial (United States) | BEAMSTART Jobs Customer Success Manager Method Financial United States Date Posted 07 Nov, 2022 Work Location Austin, TX, United States Salary Offered $100000 — $135000 yearly Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options Yes Vacancies 1
Job Source: Method FinancialAlertMedia
Austin, TX, United States
Do work that matters. At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity. Our values, which reflect our view on what’s important and what’s right, include: We’re hum
Job Source: AlertMediaAustin, TX, United States
Fox is looking for someone who can help manage a growing list of clients. We are deploying some of the most flexible robot automation into existing warehouses and are growing fast to keep up with very high demand.
As a Customer Success Manager of Fox Robotics you will ensure we are delivering value to our customers. You will be laser-focused on post-sale activities. This role is required to nurture the existing relationship with the book of business provided to them and in turn, bring more value to Fox by expanding new business inside the current book. You'll also collect customer feedback to help inform product and engineering decisions.
What you'll need :
Bachelor's Degree in a technical field or equivalent work experience.
2+ years of customer facing experience in a Warehouse/3PL logistics/supply chain framework and/or logistics operations experience.
2+ years of project management experience
Ability to communicate technical/complex information both verbally and in writing.
Detail oriented and observant
Responsible and reliable
Professionalism and integrity to communicate and work with employees at all levels of the organization
High degree of personal integrity and a willingness to accept accountability
High-level account management
A bias for action and an ability to solve problems independently and in customer settings.
Strong communication skills to collaborate effectively with internal and external teams.
Perform multiple tasks concurrently and respond to emergency situations effectively.
Willingness to travel (30-50 percent of the time)
What you'll do:
Develop a deep understanding of the Fox Autonomous Forklift; you will be a product expert
Lead informative weekly customer meetings and check-ins with existing and new customers
Observe installations, identify areas of improvement and take corrective action
Travel to customer sites as needed (30-50% travel)
Support operations on a day-to-day basis at Fox Robotics customer sites to ensure the smooth operations of robots on-site by working hand-in-hand with customers.
Manage customer delight within deployment period and beyond.
Serve as the point of contact for escalated technical issues between (Robotics Software, Hardware, IT and Technical Support Teams, Engineering and Customer Success).
Help coordinate and perform on-site infrastructure, robot and software set-up and support during initial system deployment of our proprietary e-commerce fulfillment solution.
Facilitate change requests to ensure that all parties are informed of the impacts on schedule and budget.
Prepare status reports by gathering, analyzing, and summarizing relevant information.
Conduct post-project evaluation and identify successful and unsuccessful project elements.
Strive for continuous improvement to improve service and support operations.
Scale up system to meet the growing needs of the customer.
Produce audits and customer aging reports to leads
Report on tracked metrics and analytics for the robot's performance
Nice to have:
Supply Chain experience
Logistics/Warehouse experience
Robotics experience
Sales experience
Start up experience
What's in it for you:
Work with robots every day
Experience rapid career growth inside a rapidly growing startup
Build relationships with key customers in warehouse automation
Competitive salary
Stock options
Unlimited PTO
Fully-covered healthcare
401k
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
More About Fox Robotics
We make robots that work.
We envision a world where robots serve as a human multiplier for dull and dangerous work. The warehousing industry sees more than 52,000 cases of injuries every year in the US. Our first product is an automated trailer unloader (forklift) that quickly demonstrates measurable value to our customers by both improving efficiency while also increasing safety.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Customer Success Manager jobs in Austin, TX, United States
ⓘ There was an unexpected error processing your request.
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