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Apiture
Austin, TX, United States
At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today’s digital world. With more than 300 clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit un
Job Source: Apitureworkday
Austin, TX, United States
Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting
Job Source: workdaySADA
Austin, TX, United States
Join SADA as a Customer Success Manager Your Mission As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for renewals/upsells, hence a Unifier. The Customer Success Manager will need
Job Source: SADAIron Mountain Inc
Austin, TX, United States
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustain
Job Source: Iron Mountain IncElectroNeek
Austin, TX, United States
We are ElectroNeek ElectroNeek, Texas Austin-based, is at the forefront of low-code RPA (Robotic Process Automation), revolutionizing how businesses approach automation. Our core focus is on delivering comprehensive, business-oriented solutions with a strong emphasis on ROI calculation, process visualization, and seamless integration across various
Job Source: ElectroNeekPlanview Incorporated
Austin, TX, United States
Company Overview Planview has one mission: to build the future of connected work, from ideas to impact. As the global leader in work and resource management, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We pro
Job Source: Planview IncorporatedHP
Austin, TX, United States
Job Summary This role is responsible for strategic managements of important client relationships, focusing on renewals, profitability, and growth. The role addresses challenges using industry expertise and mentors junior employees. The role demonstrates advanced skills in analytics, consulting, and strategy planning. Responsibilities Creates and
Job Source: HPAlarm.com
Austin, TX, United States
At Noonlight, an Alarm.com company, our mission is to protect and comfort people so they can live freely. What began as an app focused on helping people walk safely from point A to point B, is now a suite of emergency response APIs backing some of the smartest home, health, and lifestyle products in the IoT market. We are looking for a Customer Su
Job Source: Alarm.comAustin, TX, United States
ClearDATA is seeking a Customer Success Manager who has a passion for helping Healthcare customers stay secure and complaint in the public cloud.
The Customer Success Manager (CSM) acts as a customer advocate within the organization and helps streamline the customer experience. CSMs oversee customer retention, help expand the customer relationship, and ensure that customers remain secure and compliant in their public cloud use. They are the front-line to the customer and must understand customer’s business goals and technical challenges. CSMs develop strong internal partnerships within all functions including the sales, product, and services teams to help meet customer needs.
The top core competencies for success include:
Customer Relationship Management | Managed Services | SaaS Products | Security and Compliance Knowledge | Public Cloud Knowledge | Technical Consulting | Communication | Accountability | Achievement Oriented | Teamwork | Problem Solving | Empathy & Compassion | Leading Change | Decision Making | Risk Taking | Critical Judgement
A strong predictor of success for a CSM is the ability to be a service-oriented, self-directed learner, and excellent communicator with well-developed pattern recognition skills. You must influence others through a strong understanding of your customer’s current and future needs. You take a solutions-based approach to customer problems. Your technical acumen and customer-facing skills will enable you to effectively represent ClearDATA within a customer's environment and drive discussions with senior leadership regarding product adoption and their security and compliance posture. Based on your understanding of customer needs and ClearDATA offerings, you will help customers achieve maximum value from ClearDATA products and services.
Performance Objectives
Manage the overall and ongoing relationship with multiple, enterprise level Managed Services customers through strategic, proactive, open, responsive and collaborative relationship management.
Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our Managed services solutions.
Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their business objectives.
Demonstrates advanced insights and understanding of customers business/industry.
Act as Voice of the Customer and provide feedback to Services, Sales, and Product teams as appropriate.
Conduct onsite customer meetings as appropriate.
Escalate critical customer issues and ensure escalation ownership with internal resources.
Grow Managed Services footprint through strategic, proactive, open, responsive and collaborative relationship management.
Key Areas of Responsibility – Managed Services specific identify, phased upsell and cross sell opportunities from account base, including the facilitation of change orders, as necessary.
Request Processing: Receives, prioritizes, monitors and delivers customer requests based on the service level agreement and customers’ needs.
Engineering Resource Coordination: Works with engineering staff for resource assignment and execution.
Reporting and Documentation: On a regular basis or when requested by customer, delivers enterprise level strategic information (monthly, quarterly and adhoc). Keeps internal documentation up to date.
Develop and deliver “success plans” to key customers identifying stakeholders, milestones, metrics, and risks inherent in an implementation.
Ability to conduct confident high level conversations with customer stakeholders. (C Level, Director, and VP)
Process Improvement: Continually look for ways to improve ClearDATA processes in effort to drive a better customer experience.
Experience
Bachelor’s degree or equivalent experience required; minimal 2 years’ experience as a CSM, technology consulting and/or relevant experience, preferably in the public cloud and/or security.
You Will Stand Out With :
HIPAA compliant technology | cloud computing (AWS, Azure or Google) | learning agility | complex client projects
Why You’ll Like Working Here:
A dynamic company that rewards high-performers.
Be on the cutting edge of new technologies and services.
Collaborative team environment that values multiple perspectives and fresh thinking.
Flexible working hours.
Medical Dental Vision HSA Life and 401K.
Stock options.
Budgeted Salary: $90,000 - $105,000
We are an EEO/AA employer M/F/V/D.
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Customer Success Manager jobs in Austin, TX, United States
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