Program Support Administrator
Boston, MA, United States
Program Support Administrator
Boston, MA
** Full Time, Benefits Available, CONTRACT position, expected to last 3 months or longer! **
Program Support Summary: Maintains basic knowledge of ACGME common and specialty-specific program requirements and entry level competency in the administrative management of training program(s). Works with support and guidance from their supervisor, Program Director, GME office, and other Program Administrators.
Actively participates in Program Administrator monthly meetings, and other trainings/events through the GME office.
Plans, coordinates and provides administrative support for the operations of the education office including:
Administrative& Office Support
1. Responsible for screening calls/correspondence as well as responding and/or re-directing to appropriate parties for response.
2. Maintains and updates training program website with Department and Communications stakeholders.. Collaborates with program contacts to manage new website design and content.
3. Plans, organizes and coordinates departmental meetings or special events, including reserving conference rooms, sending and tracking invitations, procuring food and beverage and ensuring vendor payment. Sets up room and equipment (A/V tech, conference call if necessary, projector, etc.). Prepares agenda, produces and distributes materials, records and distributes meeting minutes/notes.
4. Coordinates logistics for lectures. Arranges for and confirms speakers well in advance; processes stipends for outside speakers; Prepares agenda/topics covered, prints and distributes materials, records attendance and monitors quality of lectures.
Education Program Support
5. Assists with ensuring requirements of certifying agencies such as the Accreditation Council for Graduate Medical Education (ACGME) and Residency Review committee (RRC); serves as a liaison with the ACGME and Specialty Boards for all matters dealing with residents and fellows, as required.
6. Under general direction from the Senior Program Administrator, Program Manager, or Admin Director, coordinates courses and clinical assignments appropriate for 2nd year, 3rd year and 4th year students, scheduling preceptors and students to assigned dates and times.
7. Works independently with tasks such as scheduling, procedure logging, distributing/collecting evaluation forms, monitoring conference attendance, monitoring duty hours and general personnel tracking.
8. Supports administrative responsibilitis related to hiring, licensing, onboarding, and advancement of trainees and communicates with trainees about related requirements, trainings and processes. Tracks completion of these tasks and appropriately follows up with those who are incomplete or non-compliant.
9. Asists in preparations for sie visits, self-study, and other internal and external review processes.
10. Woks with the Residency Management Suite application (New Innovations) to assist with tasks such as scheduling, procedure logging, and evaluations.
11. Serves as liaison for residents and fellows regarding any inquiries or issues. Refers them to the appropriate party if unable to answer their questions.
Other duties
• Conform to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.
• Utilize hospital’s behavioral standards as the basis for decision-making and to facilitate the hospital and the department’s mission.
• Follow established hospital infection control and safety procedures.
• Perform other duties as assigned or as necessary.
(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).
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