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Kellogg Company
Baltimore, MD, United States
Job Description Kellogg Garden Products , a family-owned and operated company with roots that span over four generations is seeking seasonal Advocates. In this role you will: Increase sales of Kellogg branded items, by assisting customers with their soil purchases. Work in an assigned Home Depot store during peak selling seasons. Stock displays a
Job Source: Kellogg CompanyYouth Advocate Programs
Ellicott City, MD, United States
Status: Part-Time Hourly FLSA Classification: Non-Exempt Summary of the Position: Hourly, Part Time position serving youth and families throughout Howard County are available. Applicant must be dependable, committed, and able to serve as a positive role model for youth in the community, school and home settings. The Primary responsibilities
Job Source: Youth Advocate ProgramsMedstar
Baltimore, MD, United States
General Summary of Position Job Summary: MedStar Health is looking for a Patient Advocate to join our MedStar Franklin Square Medical Center (MFSMC) team ! The Patient Advocate will ensure that all patients, families, and guests receive the best customer service experience by elimina ting conflicts, offering coaching, and creating a consistent w
Job Source: MedstarInsight Global
Baltimore, MD, United States
An employer is looking for a Remote Mental Health Care Advocate to join their team in the Maryland area. This person will be handling calls from Emergency Department providers seeking authorization for Mental Health services for patients actively in the respective Emergency Department. This means that this person must be comfortable with heavy comm
Job Source: Insight GlobalMedStar Health
Baltimore, MD, United States
General Summary of PositionTargets outreach to community members, builds sustainable relationships that result in increased access to health care in the most appropriate setting and community-based health education, and supports the primary care team. Provides care coordination and connection to resources and programs for patients to improve their
Job Source: MedStar HealthMedstar
Brooklyn, MD, United States
General Summary of Position Targets outreach to community members, builds sustainable relationships that result in increased access to health care in the most appropriate setting and community-based health education, and supports the primary care team. Provides care coordination and connection to resources and programs for patients to improve their
Job Source: MedstarAgeatia Global Solutions
Owings Mills, MD, United States
Responsibilities: * Customer Service Advocate must demonstrate proficiency and consistently "meet or "exceed performance expectations in all of the requirements for the Sr. Customer Service Advisor. A primary function for Customer Service Advocate is to demonstrate the ability to perform at multiple service functions at a higher level with the high
Job Source: Ageatia Global SolutionsSheppard Pratt
Towson, MD, United States
General Summary:Under general direction, facilitates and assists in (1) the administration of Sheppard Pratt client rights and grievance procedure program (2) Quality Council and Consumer Advisory Committees; (3) Performance improvement initiatives that may apply across various departments/programs.Provides liaison, education, and counseling to cli
Job Source: Sheppard Pratt, MD, United States
Overview
Are you energized by working in a fast-paced call center and making a difference in the lives of members of the World Trade Center Health Program? Do you have excellent communication skills, strong customer service and organizational skills and want to be part of an organization where caring truly counts? Join our team of caring colleagues and help us make a difference in the lives of those, specifically survivors and the brave responders, directly affected by the September 11th terrorist attacks.
As a *** Government Solutions' Temp Member Care Advocate you will be responsible for providing high quality customer service to members of this important program.
Temp Member Care Advocate Responsibilities
Assist members with day-to-day benefits and health care related questions and/or issues
Answer phones and respond to incoming inquires timely and compassionately
Conduct member contacts related to benefit support, referral follow-up and resource inquiries
Assess callers' needs and triage to the appropriate internal team members per documented guidelines
Process incoming calls, voicemails, and chats from members and providers resolving their benefits related questions and issues in accordance with guidelines and policies.
Complete outbound calls to members and providers scheduling a variety of medical services in accordance with member and provider availability
Refer to resources and document all activities in system(s), ensuring contacts, information gathered, and next steps are properly documented
Performs other duties as assigned.
Qualifications
High school diploma or GED required. Associate degree from an accredited college or university preferred. Professional certification as applicable to line of business preferred.
Four (4) years of administrative and/or customer service experience or equivalent combination of education and experience required.
Experience working in a Call Center Environment preferred
Experience working in the Health Care industry preferred
Excellent oral and written communication skills
PC literate, including Microsoft Office products
Strong organizational skills
Good interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Successful candidates will be required to undergo a financial and criminal background check and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of the employee upon hire.
Requirements:
Position will be Remote
Please review attachments on req for "Work from home criteria " and detailed Description. Supplier partners MUST confirm that candidates meet the work from home.
Screening questions to add to the resume:
Are you comfortable working in a fast-paced working environment where you are required to multitask?
Please tell me how you handle the stress of handling multiple calls throughout the day?
Please tell me how quickly you can learn new processes, systems, and respond to taking directions?
Do you have any experience working in a Call Center? If so, what were some of your strengths and weaknesses?
Do you have experience working in the medical or insurance industry?
Have you worked remotely? Do you have an area in your home where you can work undisturbed without interruptions?
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
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Member Care Advocate jobs in , MD, United States
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