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Victory Packaging
Jessup, MD, United States
The Opportunity: The Customer Service Advocate will serve as a support for the Baltimore branch and will be responsible for receiving and processing material orders directly from customers via telephone, email, or fax, in a timely and accurate manner. Requires detailed data entry into company designed computer system and communication with interna
Job Source: Victory PackagingCarvana
Baltimore, MD, United States
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the loca
Job Source: CarvanaPhilips
Baltimore, MD, United States
515184 Technical Remote Services Advocate, CC Solutions (S&SD)- CG 40 (remote) We have an exciting opportunity for a Technical Remote Services Advocate to join our Customer Care Solution Center organization within Services and Solutions Delivery. You will benefit from the team’s growing breadth and depth of healthcare products and services portfol
Job Source: PhilipsChesapeake Employers Insurance Company
Towson, MD, United States
When you're a part of the Chesapeake Employers family, your contributions will impact the lives of working people all across Maryland. We believe in treating people with the respect, care, and dignity they deserve. If you would like to work for an organization that strives to do the right thing for its customers, employees, and communities, conside
Job Source: Chesapeake Employers Insurance CompanyProfessional Moving & Storage INC
Baltimore, MD, United States
We are looking for motivated individuals who possess excellent listening skills as well as superior communication abilities, both verbal and written. Job will entail answering and responding to both incoming and outgoing sales and service calls. Skill set required: Must possess strong verbal and written communication skills Must have strong typi
Job Source: Professional Moving & Storage INCSRS Distribution
Baltimore, MD, United States
The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers’ needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in bu
Job Source: SRS DistributionMCKEEVER ENTERPRISES INC
Parkville, MO, United States
Customer Service Overview To be the advocate for our customers and consistently meet their expectations by providing a friendly, helpful, easy and safe shopping experience. Responsible for projecting oneself in a professional manner and maintaining a neat and clean work area at all times. Responsible for accurately scanning and processing all cust
Job Source: MCKEEVER ENTERPRISES INCMedstar
Baltimore, MD, United States
General Summary of Position Job Summary: MedStar Health is looking for a Patient Advocate to join our MedStar Franklin Square Medical Center (MFSMC) team ! The Patient Advocate will ensure that all patients, families, and guests receive the best customer service experience by elimina ting conflicts, offering coaching, and creating a consistent w
Job Source: MedstarOwings Mills, MD, United States
Responsibilities:
* Customer Service Advocate must demonstrate proficiency and consistently "meet or "exceed performance expectations in all of the requirements for the Sr. Customer Service Advisor. A primary function for Customer Service Advocate is to demonstrate the ability to perform at multiple service functions at a higher level with the higher degree of proficiency, as well as the ability to demonstrate a higher level of competence at their cross functional ability. Incumbent should perform in another area of service expertise to include claims processing of adjustments, claims adjudication; complex claims adjustments, processing of emails and written correspondence. Additionally, the incumbent must be a product specific subject matter expert and should demonstrate proficiency in training, coaching and function as a subject matter expert and as a motivational resource for the Customer Service Advisor and Sr. Customer Service Advisor associates. The scope of this position is focused on more strategic and long term approaches to improving the overall performance and the development of both the associate staff and department
* 30% Provides effective support in coaching, training and the motivation of Customer Service Advisor and Sr. Customer Service Advisor associates. Assists and supports the department and team with maintaining cases, adjustments and correspondence inventories using proven best practices. Development of clinics and workshops to assist associate staff with meeting the inventory metrics.
* 30% Functions as a subject matter expert with increased visibility at meetings, conference calls and projects as a representative stakeholder in the outcome of corporate, departmental and divisional initiatives.
* 20% Demonstrates proven ability to perform all service functions at a higher level with the highest degree of proficiency, as well as the ability to achieve a higher level of competence at their cross functional ability to perform in another area of service expertise to include claims adjudication, complex claims adjustments, processing of email and written correspondence and handling of walk-in clients.
* 20% Use knowledge of products and the contractual provisions that govern administration to provide effective customer service and education, to interpret contractual language to client for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of service to a client within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments. Appropriate documentation of all client interactions according to established departmental procedures.
* Achieves the highest level or better in customer satisfaction measures, divisional and corporate performance metrics established by MTM, ITS, NCQA, accounting audits, performance guarantees, performance contracts and service level agreements. All Service personnel may be required to dedicate up to 100% on of their productive time on phone coverage as deemed necessary by the department
Requirements:
* Required: High School diploma or equivalent. Position requires performance at "meets standards or above for 5+ years of customer service and/or claims adjudication. Healthcare and/or Insurance industry experience is a must. The incumbent must be cross trained between service and claims adjustment with the ability to handle varied and more complex issues
* Abilities and Skills: Proficiency in use of FLEXX and/or NASCO automated systems, PC or CRT. Excellent oral and written communication skills, time management and organizational management skills. Strong analytical abilities, problem-solving skills and the ability to work independently in a fast paced work environment. Demonstrated success in the training and development of associate staff and department through effective team skills, leadership skills, quality improvement, productivity, business flexibility and customer retention
* Preferred: 2-4 years of college in Business or other related field. Bilingual in Spanish, etc. is a bonus
Customer Service Advocate jobs in Owings Mills, MD, United States
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