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Penn Foster
New Orleans, LA, United States
Job Description If you read the below description and feel this position excites you, but your experience does not add up 100%, we encourage you to still apply and tell us why! We look forward to learning what makes you passionate and purposeful. Customer Success jobs are ranked as one of the top 25 Best Jobs in America. According to a 2019 study b
Job Source: Penn FosterProkeep
New Orleans, LA, United States
About Us Prokeep is a software company that has developed the first and only communications and commerce platform built exclusively for the $100+ billion wholesale distribution market (i.e. plumbing, electrical, HVAC, etc.). We have assembled a team of employees, customers, and world-class investors to truly revolutionize how commerce is done in w
Job Source: ProkeepProcore Technologies
New Orleans, LA, United States
Job Description This is a Hybrid role coming into the New Orleans office 4x per month 1121 Josephine St, New Orleans, LA 70130 Are you obsessed with creating delightful customer journeys, crafting impactful messages and driving website visitors to take action? Do you want to work for a company that exists to improve the lives of everyone in one of
Job Source: Procore TechnologiesCapital City Press
New Orleans, LA, United States
Job Description Job Description Customer Success Manager, Digital Operations Team Location : Hybrid work model - Candidates can be based in New Orleans, Baton Rouge, Lafayette, or Shreveport/Bossier City. Department : Digital Operations Team, Advertising Department Reports To : Director of Digital Operations Type : Full-Time About Georges Media
Job Source: Capital City PressCapital City Press
New Orleans
Job Description Job Description Customer Success Manager, Digital Operations Team Location : Hybrid work model - Candidates can be based in New Orleans, Baton Rouge, Lafayette, or Shreveport/Bossier City. Department : Digital Operations Team, Advertising Department Reports To : Director of Digital Operations Type : Full-Time About Georges Media
Job Source: Capital City PressProcore Technologies
New Orleans, LA, United States
Job Description We’re looking for an Account Executive, Enterprise to join Levelset a Procore Company's Sales Team. In this role, you’ll apply an understanding of Procore’s products, sales methodology, processes, prospecting techniques, and customer base while selling to strategic enterprise accounts. You’ll focus on companies that can benefit f
Job Source: Procore TechnologiesProcore Technologies
New Orleans, Louisiana
Job Description Levelset is looking for an inspiring and accomplished Sales Development Representative, to join one of the highest-performing sales teams in the software industry. Our Sales Development team is an essential component of our sales model and has helped fuel our incredible growth for the past several years. As a Sales Development Repr
Job Source: Procore TechnologiesECI Software Solutions
New Orleans, LA, United States
For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI's solutions integrate into every aspect of a custom
Job Source: ECI Software SolutionsNew Orleans, LA, United States
Job Description
Accepting external candidates who reside in New Orleans, LA or Austin, TX only and will be required to report to a Procore office on Wednesdays.
Internal candidates are eligible to apply wherever you are located in the US.
We’re looking for a Customer Success Manager - Mid Market to join Levelset, a Procore Company, in the Customer Success department. In this role, you’ll serve as a trusted advisor to Levelset’s Mid Market customers, building strong relationships with key customer stakeholders and guiding them through their Payment Hero journey from onboarding to renewal. You’ll focus on ensuring Levelset’s customers are well supported, educated, and fully adopted on our platform throughout their journey.
As a Customer Success Manager , you’ll be the key partner for a designated portfolio of Levelset customers in our Mid Market segment to increase adoption, stabilize retention and promote loyalty through meaningful business reviews and day to day interactions. Use your confident communication skills, resourcefulness and infinite curiosity to develop strong customer relationships, drive customer goals and advocate for improvements with high ROI. The Customer Success role is expansive and highly visible. It will provide you with a suite of transferable and marketable skills that will position you well to advance your career within or outside of Levelset, a Procore Company.
This position reports into the Manager of Mid Market and Enterprise Customer Success and will be based in our Austin, TX or New Orleans, LA office. We’re looking for someone to join us immediately.
What you’ll do:
Coordinate and lead strategic and insightful business reviews with large, complex organizational teams
Collaborate with cross-functional teams to drive towards customer goals and be the voice of the customer to provide clarity and visibility both internally and externally
Lead customers through successful onboarding and manage on-going success plans to enable customers to achieve their desired business outcomes in Levelset
You’ll work closely with the expansion account executive team to identify expansion opportunities in your account portfolio, collaborate on cross sells and drive toward net negative churn
Provide the highest level of service to your portfolio of customers through diligent communication
Partner with Account Executives, Support, Research, Implementation and other Customer Success teams to develop and maintain best practices in support of customer goals
Travel to customer sites, industry events or other Levelset and Procore offices
What we’re looking for:
1+ years of experience as a Customer Success Manager, Account Manager or similar customer facing role
Bachelor’s degree is preferred or equivalent work experience
Experience communicating with all levels of large, complex organizations, especially with the C-Suite
Demonstrated resourcefulness and ability to multitask and prioritize competing customer needs
Ability to quickly understand Levelset’s technology and the problems we’re solving in the construction industry
Experience relating to construction or financial SaaS industry is preferred
Proficient in Microsoft Office, G Suite, Salesforce, Churnzero, or similar tools
Additional Information
Base Pay Range $57,600-$79,200 plus commission for an estimated on-target earnings of $72,000-$99,000. This role is also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.
Perks & Benefits
At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.
About Us
Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.
We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.
If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.
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Customer Success Manager , Mid-Market, Levelset jobs in New Orleans, LA, United States
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