Manager- Software Asset Management

Phoenix, AZ, United States

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology of #TeamAmex.

How will you make an impact in this role?

The Information Security Manager, Software Asset Management position will collaborate and partner to develop and manage activities for the organization’s Software Asset Management program and IT Product Registry capabilities, manage the product and program roadmap, and prioritize the Engineering Team’s sprint backlog for components of the IT Asset Management vision. The successful candidate expected to drive out the detailed design and participate actively in all phases of the iterative process to deliver expected program outcomes.

Designs, develops, and manages activities from solution definition and planning through production, release, and retirement of products or processes related to IT Asset Management.

Serves as the central resource with design, process, development, test, quality, and marketing, throughout all stages of a product or solution lifecycle.

Manages the features backlog by identifying and prioritizing features and capabilities through direct input with customers, analysts, developers and architects and knowledge of the domain. Ensures user stories and acceptance criteria are well-defined.

Facilitates resolution of risks, issues and changes related to the program.

Involvement includes modifications, upgrades and maintenance of the technical solutions supporting the program.

In partnership with others, prioritizes and maintains a product backlog consistent with expected outcomes. Performs story elaboration and refinement with the team.

Communicates and collaborates to build consensus across stakeholders in crafting the solution design.

Reviews and demonstrates functionality with stakeholders and users.

Leads communications, training and marketing related to the user experience and expectations.

Ensures operational processes are functioning to support the overall program and key performance measures met or exceeded.

Partner with other teams to ensure seamless, supportable capabilities developed for our customers while adhering to high quality standards.

Balance customer experience with regulatory compliance, ensuring audit deliverables met with the least burdensome process.

Subject Matter Expert in complex audits from internal and external agencies related to IT Asset Management and delivery of required resolutions to aligned plan.

Minimum Qualifications

The successful candidate for this position must be a proven initiative-taker with the ability to manage multiple priorities for various stakeholders. In addition, the candidate must possess the following qualifications:

5+ years of experience in IT Asset Management with proven track-record in defining winning product and process constructs and delivering to an aligned roadmap.

3+ years of experience with Software Asset Management.

3+ years working in a large, globally diverse organization is a plus.

1+ years of audit / compliance experience.

Embraces a customer-focused mindset.

Experience performing technical data analysis using input from multiple data sources.

Ability to influence others without direct authority and with a focus on creating buy-in.

Experience with rapid and iterative software development methodologies.

Proven track-record managing large, complex features or products with multiple partners.

Able to challenge the status quo and drive creative ideas and solutions.

Recognizes the importance of teamwork to achieve objectives.

Adapts to change quickly and easily.

Knows when to escalate decisions and when to make on the spot decisions.

Preferred Qualifications

Knowledge of banking industry and / or applicable laws and regulatory requirements related to IT Asset Management.

Professional certifications (i.e., CSAM, CITAM, CHAMP, CAMSE or equivalent).

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.