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Glassbox
Jersey City, NJ, United States
Glassbox is looking for a Customer Success Manager to join our Global Commercial team.We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences.We are growing and have been recognized by G2 as one of 2023's Top 100 Software Companies in the world.Our customers are the b
Job Source: GlassboxAcuative Corporation
Fairfield, NJ, United States
Job Description Job Description As the Customer Success Manager, you are the “CEO” of the accounts assigned to you, owning the outcomes and relationship with that client and accountable for the services and billing for that client, you will be assigned to key accounts with high profile client visibility. To be successful in this role yo
Job Source: Acuative CorporationPenn Foster
Jersey City, NJ, United States
Location: Jersey City or Remote from New Jersey, Chicago or Florida As a Xeneta Customer Success Manager your objective is to manage a portfolio of assigned accounts and drive customer success and revenue in that territory to meet the company’s vision and ambitious global expansion objectives. The true value of the CSM comes from delivering unfor
Job Source: Penn FosterTrustpilot, Inc.
New York, NY, United States
We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust? This candidate has a proven history of client retention and growth, is an expert in building consultative relatio
Job Source: Trustpilot, Inc.EmergiTel
New York, NY, United States
My client is looking for someone to join, an exciting Insuretech organization, that is transforming insurance digital distribution. The candidate will have an entrepreneurial mindset that has the skills and desire to drive results. The ideal candidate will have experience to help lead new customer startups; promote customer adoption; and participat
Job Source: EmergiTelKira Learning
New York, NY, United States
About Kira Learning Kira Learning is creating curriculum and learning tools that empower teachers and prepare students for a world in which technology and science play pivotal roles in everyone's lives. By way of our expert-backed content and intuitive, integrated teaching platform, Kira is intent on transforming the way computer science and artif
Job Source: Kira LearningJohn Wiley & Sons , Inc.
Hoboken, NJ, United States
Location: Remote, USA Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns. About the role: Customer Success Manage
Job Source: John Wiley & Sons , Inc.Templafy
New York, NY, United States
About us: Templafy is the next gen document generation platform that automates all document creation across organizations. Our platform eliminates manual document work allowing companies to drive governance, efficiency and ultimately business results. Templafy supports millions of users and enables over 800 enterprise customers such as KPMG, AON, B
Job Source: TemplafyNew York, NY, United States
Who We Are
Perchwell is the premier workflow software and data platform for real estate professionals and consumers. Based on the industry's foundational data, Perchwell builds a modern software suite to empower real estate professionals to do their best work, provide differentiated service to their clients, and grow their businesses.
Backed by Founders Fund, Lux Capital, and some of the country's leading Multiple Listing Services (MLSs), Perchwell builds next generation workflow software/data products for the multi-trillion dollar residential real estate industry. Perchwell is the first new entrant to come to market in decades and is currently scaling its best-in-class platform.
The Position:
Perchwell is looking for a talented and experienced Manager, Customer Success to lead a team and manage their own client relationships. As an expert on Perchwell's product, you'll advise our customers on best practices and provide the highest level of service and guidance to make them successful and ensure customer satisfaction. You are a self-starter, resourceful, detail-oriented, highly organized, and you have a strong desire to build in a rapidly scaling SaaS company.
This role will be based out of Perchwell's NYC Office in Soho, Manhattan 5 days/week.
In This Role, You'll Get To:
Be a Customer Success Leader : You'll oversee the entire customer lifecycle for your assigned accounts, ensuring their ongoing satisfaction and retention. You'll also have the opportunity to develop and mentor a team of 2 Customer Success Managers (CSMs) and 2 Customer Support Specialists, fostering a collaborative and high-performing environment
Champion the Perchwell Platform : As a product expert, you'll be a trusted advisor to your clients, providing best-practice recommendations and ensuring they're using Perchwell to its full potential. You'll also work closely with internal teams like Product, Operations, and Engineering to translate customer feedback into actionable insights that enhance the platform
Communicate Effectively: Exceptional communication is key! You'll be responsible for maintaining clear and consistent communication with your clients throughout the entire process, from identifying and documenting technical issues to collaborating on solutions and ensuring timely resolution. In addition, you'll leverage your strong presentation skills to deliver engaging reports and presentations. You'll also conduct in-person meetings and training sessions with NYC brokerages, further solidifying our presence in the real estate industry
Be a Part of Something Bigger: You'll have the opportunity to collaborate across departments using tools like Hubspot and Jira, fostering a truly cohesive and customer-centric approach within Perchwell. Additionally, you'll partner with your CSM team to prepare onboarding materials for users and beta testers of new MLS integrations
We're Looking For Someone Who: Has 4+ years of experience in Customer Success Management (CSM), Operations or Account Management, ideally within complex B2B SaaS environments
2+ years as a people manager with a passion for building high-performing teams through coaching and collaboration
Understands the unique challenges and goals of real estate professionals, including brokers, agents, and MLS admins. You can build rapport and speak their language, ensuring they feel heard and valued
Has a passion for driving client success. You have proven experience thinking creatively in how to create value for customers and proactively deepen relationships
Has an intrinsic curiosity and love of learning, as our startup culture embraces change and our complex software requires continuous exploration
Is a strong communicator, both written and verbal, with excellent presentation skills
Thrives in a fast-paced, deadline-driven environment and embraces a "can-do" attitude
Is flexible, coachable, and willing to adapt to changing priorities
Salary:
To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. Our ranges are based on function and level benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including skills, job-related knowledge and depth of work experience.
The compensation for this position is $95,000- $130,000 base salary + equity + benefits.
Note: At this time, we are only considering candidates who are authorized to work in the U.S.
Manager, Customer Success jobs in New York, NY, United States
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