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Simply Business
Northampton, MA, United States
You’ll be part of an IT Service Desk team that provides simple, intuitive, and hassle-free IT support to your colleagues. You’ll help make sure every Simply Business employee has reliable IT systems – and quite literally keep our engine room humming. You'll be reporting into Aaron (our BizOps Service Desk Lead). Aaron works closely with his team to
Job Source: Simply BusinessNorthampton Business Directory
Northampton, MA, United States
We are working with a reputable client based in Northampton (NN2) who require a professional Service Desk Coordinator. The position is a permanent role paying up to £26k + Benefits DOE. Working Hours: Mon - Fri (8:30am - 5pm) 40hr contract The ideal candidate will have impeccable communication skills and be able to communicate with Customers and
Job Source: Northampton Business DirectorySuzor IT
Greenfield
Job Description Job Description Salary: $70,000 to $80,000 per year About Suzor IT: Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help them implement and utilize technology on a daily basis. Job Description We are cur
Job Source: Suzor ITSuzor IT
Greenfield, MA, United States
Job Description Job Description Salary: $70,000 to $80,000 per year About Suzor IT: Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help them implement and utilize technology on a daily basis. Job Description We are cur
Job Source: Suzor ITTravis Perkins PLC
Northampton, MA, United States
You are here: > > IT Service Desk Team Leader * **IT Service Desk Team Leader** * Business: Travis Perkins PLC * Sector: IT & Digital * Location: Northampton, Northamptonshire * Salary: competitive plus benefits * Hours of work: Monday to Friday * Position type: Permanent * Job type: Full Time * Date posted: 28-Sep-2
Job Source: Travis Perkins PLCWestern New England University
Springfield, MA, United States
Senior Service Desk Technician Western New England University is seeking Senior Service Desk Technician. The Senior Service Desk Technician is primarily responsible for handling the more technical and complex classroom and desktop software installations as well as configuring and supporting desktop management software tools such as those used for
Job Source: Western New England UniversityUMass Amherst
Amherst, MA, United States
About UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic sett
Job Source: UMass AmherstUMass Amherst
Amherst, MA, United States
About UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic sett
Job Source: UMass AmherstNorthampton, MA, United States
* **Service Desk Delivery Manager**
* Business: Travis Perkins PLC
* Sector: IT & Digital
* Location: Northampton, Northamptonshire
* Salary: competitive plus benefits
* Hours of work: Monday to Friday - 40 hours per week
* Position type: Permanent
* Job type: Full Time
* Date posted: 18-Aug-2021
* Job reference: 34187
** Job Description**
Travis Perkins Group is looking for a Service Desk Delivery Manager to help support our IT department.
**What youll do**
As a Service Desk Delivery Manager you will be responsible for managing daily operations of the service desk, managing the service desk team and helping to ensure that the service desk is constantly developing and improving. You will have Leadership of the Service Desk Team, ensuring sufficient trained resources are available to cover service times and forecasted volume of contacts whilst being accountable for the GTS escalation process ensuring all escalations from the business are handled professionally & in a timely manner.
This role will require you to have accountability for all Service Desk staff including career development, appraisals, recruitment, induction and ongoing training. Lead and coach a team of individuals to excellent performance. Nurture emerging talent to become future leaders and manage poor performance using the Travis Perkins people manager toolkit. Ensure all HR processes are followed for the entire team to include PDP, Annual Reviews & disciplinary procedures etc.
You will also be accountable for the GTS Service delivered to Plumbing & Heating (P&H) and Wickes brands, providing performance data to key stakeholders and holding regular Service Reviews up to and including Director Level.
This is a key role in IT leading the team that provides first line contact with all IT customers - either via phone, email, chat or via the self service systems. The role requires very strong leadership skills to deliver effective service whilst keeping staff motivated and customers satisfied.
It would be great if you have extensive experience in an IT environment, experience of working in a similar role in a large enterprise IT organisation and a good understanding of ITIL disciplines. (ITIL Service Delivery Certification preferred)
You need to be able to work both independently and also in a team oriented, collaborative environment. You must be a great communicator, written and verbal, and be able to present in front of senior management level across the group in a fast paced environment. You need to have the ability to defuse tension should it arise, be a decision maker with the confidence to manage colleagues at all levels whilst being innovative, a critical thinker and show analytical problem solving skills.
As this job is highly demanding and deadline oriented, you need to be very flexible and must be able to work well under extreme pressure. You need to be a good multitasker, be a disciplined thinker and capable of working across organisational boundaries in a very demanding, high output environment.
Youll be supported by some fantastic training and development and have the opportunity to learn, grow and develop across the Travis Perkins Group.
Well also equip you with a benefits package that grows as you grow with the company: - Competitive bonus - Save-as-you-earn scheme - Buy-as-you-earn scheme - Contributory pension scheme - Colleague discount across a variety of Group businesses
As the largest distributor of building materials in the UK, Travis Perkins has been helping to build Britain for over 200 years. With over 10 businesses, 20,000 colleagues and more than 1,700 branches, stores and sites around the UK we believe we have the best people and the best place to work. Everyone works hard together to deliver results, but most importantly, have some fun along the way!
* Job type: Full Time
* Sector: IT & Digital
* Location: Northampton, Northamptonshire
* Job type: Full Time
* Sector: IT & Digital
* Location: Crick, Northamptonshire
* Our ecommerce business is growing and digital strategy is a main focus for City Plumbing to ensure growth plans. Your role as an Online Trading Assistant will be to deliver
* Job type: Full Time
* Sector: IT & Digital
* Location: Crick, Northamptonshire
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Service Desk Delivery Manager jobs in Northampton, MA, United States
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