Service Desk Engineer
Northampton, MA, United States
You’ll be part of an IT Service Desk team that provides simple, intuitive, and hassle-free IT support to your colleagues. You’ll help make sure every Simply Business employee has reliable IT systems – and quite literally keep our engine room humming.
You'll be reporting into Aaron (our BizOps Service Desk Lead). Aaron works closely with his team to enable them in providing top class service for all things IT. The team has regular team building days to keep you engaged, inspired, and enthusiastic about your role.
As one of our Service Desk Engineers, you’ll:
work as part of a team of service desk engineers to support Simply Business employees with day to day IT queries, enabling them to do their jobs effectively
provide hands-on and remote IT support to all Simply Business employees situated in both the UK and the US
act as the first point of contact for all BizOps related questions, queries and incidents raised via the official support channels
make sure these channels are monitored and responded to in a timely manner throughout core business hours
correctly log, acknowledge, and define all incidents and service requests
We’re looking for someone who is:
passionate about working within a 1st Line Service desk position or has previous exposure of working within this environment
capable of administering GSuite (user accounts, groups and core apps)
capable of the administration of Microsoft Active Directory provision, support and management of Apple MacBooks, MacOS, Dell Laptops and Windows 10
About Simply Business
We insure small businesses and enable big dreams – not just for our customers, but for our people and communities too. With over 900,000 active insurance policies, we protect builders, bakers, landlords, and more than 1,000 other trades.
We’re as much a technology company as one that sells insurance. We build, we fail, we learn, we improve. We’re a B Corp too, which recognises our strong track record of having a positive impact on people, society and the environment.
We support every team member to balance work and life effectively.
•
remote working -
you can balance working remotely and connecting with colleagues in the office
•
mental health and wellbeing resources -
access to counselling and technology to support your mental health
•
flexible parental leave -
we pay six months full pay to the primary caregiver, and four weeks full pay if you’re the secondary caregiver
•
paid sabbatical -
two weeks off when you’ve been here five years and four weeks off when you’ve been here 10, 15 and 20 years
•
a dedicated learning platform -
the platform lets you balance both work and life goals (including management and leadership programme)
•
life event leave -
an extra day of leave every two years for whatever you want: moving house, welcoming a new pet, or your birthday
We also make sure you’re compensated fairly.
•
competitive salary -
based upon your experience and the market we’re in from day one
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annual bonus -
the potential to earn a bonus based on business performance
•
pension -
we match what you put into your pension up to five percent
•
health cash plan -
we reimburse your everyday medical expenses
•
holiday entitlement -
25 days leave, plus bank holidays (you can also use your flexible benefits to get up to five days more!)
•
life assurance -
four times your basic salary
•
flexible benefits scheme -
an allocated allowance to use each year on things like
private medical insurance ,
dental insurance ,
travel insurance , up to
five days extra holiday , and
gym membership .
Ready to join us and drive our success as a high-performing team? Apply today.
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6th Floor99 Gresham StreetLondonEC2V 7NG
Northampton 900900 Pavilion DriveNorthamptonNN4 7RG
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