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Simply Business
Northampton, MA, United States
You’ll be part of an IT Service Desk team that provides simple, intuitive, and hassle-free IT support to your colleagues. You’ll help make sure every Simply Business employee has reliable IT systems – and quite literally keep our engine room humming. You'll be reporting into Aaron (our BizOps Service Desk Lead). Aaron works closely with his team to
Job Source: Simply BusinessNorthampton Business Directory
Northampton, MA, United States
We are working with a reputable client based in Northampton (NN2) who require a professional Service Desk Coordinator. The position is a permanent role paying up to £26k + Benefits DOE. Working Hours: Mon - Fri (8:30am - 5pm) 40hr contract The ideal candidate will have impeccable communication skills and be able to communicate with Customers and
Job Source: Northampton Business DirectoryUMass Amherst
Amherst, MA, United States
About UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic sett
Job Source: UMass AmherstUMass Amherst
Amherst, MA, United States
About UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic sett
Job Source: UMass AmherstUniversity of Massachusetts Amherst
Amherst, MA, United States
EDP Programmer I (Service Desk) Apply now (https://secure.dc4.pageuppeople.com/apply/822/gateway/default.aspx?c=apply&lJobID=522713&lJobSourceTypeID=801&sLanguage=en-us) Job no: 522713 Work type: Staff Full Time Location: UMass Amherst Department:IT Operations Union:USA/MTA Categories: Computer & Information Technology About UMass Amherst U
Job Source: University of Massachusetts AmherstDunhill Professional Search & Government Solutions
springfield, ma
TS/SCI Required Responsible for supporting the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and responds to routine/basic customer problems, issues, requests. As the entry point for customers, documents, notifies proper department/desk, escalates as necessary, and tr
Job Source: Dunhill Professional Search & Government SolutionsTravis Perkins PLC
Northampton, MA, United States
* **Service Desk Delivery Manager** * Business: Travis Perkins PLC * Sector: IT & Digital * Location: Northampton, Northamptonshire * Salary: competitive plus benefits * Hours of work: Monday to Friday - 40 hours per week * Position type: Permanent * Job type: Full Time * Date posted: 18-Aug-2021 * Job reference: 3418
Job Source: Travis Perkins PLCTravis Perkins PLC
Northampton, MA, United States
You are here: > > IT Service Desk Team Leader * **IT Service Desk Team Leader** * Business: Travis Perkins PLC * Sector: IT & Digital * Location: Northampton, Northamptonshire * Salary: competitive plus benefits * Hours of work: Monday to Friday * Position type: Permanent * Job type: Full Time * Date posted: 28-Sep-2
Job Source: Travis Perkins PLCChicopee, MA, United States
Sobre Conduent:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Descripcin del puesto de trabajo:Job Track Description:Performs tasks based on established procedures.Uses data organizing and coordination skills to perform business support or technical work.Requires vocational training, certifications, licensures, or equivalent experience.General ProfileProficiency within a range of analytical or operational processes.Completes atypical assignments.Works within established procedures and practices.May establish the appropriate approach for new assignments.Acts as a resource for colleagues.Completes work with limited supervision.Functional KnowledgeHas developed skills in a range of processes, procedures, and systems.Business ExpertiseUnderstanding of how teams integrate and work best together to support the achievement of company goals.ImpactImpacts a team, by example, through the quality service and information providedUses discretion to change work procedures and practices.LeadershipMay provide guidance and support to junior team members.Problem SolvingProvides solutions to atypical problems based on existing precedents or procedures.Interpersonal SkillsExchanges information and ideas effectively.Responsibility StatementsLogs all incident/service request details.Categorizes and prioritizes codes.Provides customer service and first-level technical resolution for operational and service-related incidents.Routes service requests that cannot be resolved.Consults with a team of analysts and specialists.Handles requests and incident reports from customers and end-users.Maintains high levels of satisfaction with IT services.Determines which Configuration Items (CI) are involved in the incident.Delivers courteous services and is responsible for end-user requests.Resolves or escalates requests in line with established service level targets.Assesses escalations on behalf of the customer.Provides feedback on intelligence gained through customer interactions.Produces and validates all incident information.Obtains additional information from the requester and end-users.Ensures that incidents are resolved and closed.Performs other duties as assigned.Complies with all policies and standards.
Cierre:Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduents ADAAA Accommodation Policy.At Conduent,
we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.
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IT Service Desk Associate III jobs in Chicopee, MA, United States
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