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META
Sunnyvale, CA, United States
Summary: Global Operations' (GO) focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues and are strong advocates for the Meta community.We need influencers who ca
Job Source: METAIntel
Santa Clara, CA, United States
Job Description The Intel Global Communications and Events Group is a team of professionals spanning public relations, reputation management, corporate communications, executive communications, event experiences and production, analyst relations, content, narrative, thought leadership and employee communications. It's a fast paced, dynamic, and ex
Job Source: IntelIntel GmbH
Santa Clara, CA, United States
Job Description The Intel Global Communications and Events Group is a team of professionals spanning public relations, reputation management, corporate communications, executive communications, event experiences and production, analyst relations, content, narrative, thought leadership and employee communications. It's a fast paced, dynamic, and ex
Job Source: Intel GmbHMinIO
Redwood City, CA, United States
Job Description Job Description MinIO, the leader in cloud native object storage, is looking for a learning innovator to help design, deploy, and manage a new 360 learning platform deployment that will serve customers, partners, and internal associates. This platform will be an extension of MinIO’s core product offering, placing this initiative sq
Job Source: MinIOIntel
Santa Clara, CA, United States
Broadcast/ Technology Program Manager page is loaded Broadcast/ Technology Program Manager Apply locations US, California, Santa Clara time type Full time posted on Posted 12 Days Ago job requisition id JR0258769 Job Details: Job Description: The Intel Global Communications and Events Group is a team of professionals spanning public relations,
Job Source: IntelApple Inc.
Cupertino, CA, United States
Core Technologies Operations Program Manager Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.The people here at Apple don’t just create products — they creat
Job Source: Apple Inc.Apple
Cupertino, CA, United States
Core Technologies Operations Program Manager Cupertino,California,United States Operations and Supply Chain Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
Job Source: ApplePenn Foster
Santa Clara, CA, United States
Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are
Job Source: Penn FosterSunnyvale, CA, United States
Global Operations' (GO) focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people's issues and are strong advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. Scaled Operations (SO), within GO, manages the human expertise required for the integrity and experience of our community and business. If you like helping people, GO is for you. Meta is looking to hire an experienced and entrepreneurial Technology Program Manager (TPM) to join our Scaled Operations (SO) to help build out best-in-class technology solutions. The TPM will be responsible for leading the execution and activation of numerous initiatives and will work with various stakeholders including Engineering, Operations, Vendors, and more.
Technology Program Manager Responsibilities
Deeply understand the architecture and integration points of Meta's community support processes, products and policies. Drive system design discussions in the ecosystem.
Develop project schedules based on product requirements, technical challenges, and business needs.
Provide hands-on program management during analysis, design, development, testing, implementation, and post implementation phases. Develop and manage end-to-end project plans and ensure on-time delivery.
Track and analyze key operational metrics to deeply understand the support ecosystem and help determine where to focus optimization efforts.
Use problem solving skills to resolve large and complex business problems. Analyze complex support flows and provide recommendations for process, policy and product improvements.
Work with cross-functional partners and vendors to improve the community support experience on our existing suite of products. Partner with regional teams to develop scalable solutions to support Meta's global outsourcing base.
Work with teams to set milestones, communicate project statuses, and identify/address potential setbacks. Manage cross-functional programs covering a range of products across all lines of the business.
Drive internal process improvements across multiple teams and functions.
Minimum Qualifications
Bachelor's degree in a directly related field, or equivalent practical experience.
4+ years of experience in technology program management focused on software experience in working on development infrastructure and tools.
Experience leading medium / large scale technology solution implementation.
Knowledge of software development processes and best practices. Knowledge with project and issue tracking systems.
Strategic thinker with analytical and problem-solving experience.
Track record of operating autonomously across multiple teams, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner.
Experience in fostering seamless cross-functional working relationships in medium to large organizations. Includes working with and communicating with multiple partner teams and cross-functional partners.
Preferred Qualifications
Experience in Cloud architecture (e.g. AWS).
Experience working in a technology company or consulting firms.
Experience working with data visualization tools (e.g. Tableau).
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Technology Program Manager jobs in Sunnyvale, CA, United States
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