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Compass Group
Columbia, MD, United States
Compass Corporate Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Compass Group. This position is eligible for an E
Job Source: Compass GroupBelcan
Baltimore, MD, United States
Resident I&C Engineer Job Number: 348829 Category: Construction Engineering Description: Job Title: Resident I&C Engineer Location: Baltimore, MD Zip Code: 21218 Start Date: Right Away Job Type: Direct Hire Pay Rate: $95k - $110k DoE Keywords: #InspectionConstructionEngineer #ConstructionManagementDivision JOB RESPONSIBILITIES: * Assisti
Job Source: BelcanBelcan
Baltimore
Resident I&C Engineer Job Number: 348829 Category: Construction Engineering Description: Job Title: Resident I&C Engineer Location: Baltimore, MD Zip Code: 21218 Start Date: Right Away Job Type: Direct Hire Pay Rate: $95k - $110k DoE Keywords: #InspectionConstructionEngineer #ConstructionManagementDivision JOB RESPONSIBILITIES: * Assisting the City
Job Source: BelcanCatholiccharities MD
Odenton, MD, United States
Job Details Description Pay rate: $16 (non-exempt) Catholic Charities Senior Communities develops and operates affordable, supportive communities for older adults with a resolve to nurture a spirit of purpose, wellness, and harmony among both our residents and colleagues. We offer 24 locations in Anne Arundel, Baltimore, Garrett County and Harfo
Job Source: Catholiccharities MDMercy Ridge Inc
Lutherville-Timonium
Job Description Job Description Mercy Ridge is looking to hire a Resident Assistant on a part time and as needed/PRN basis in our Assisted Living Department. The candidate must be flexible with hours to work various shifts. This position does require a Geriatric Nursing License (GNA). Under the direct supervision of the Resident Care Manager and
Job Source: Mercy Ridge IncBelcan Corporation
Baltimore, MD, United States
Description: Job Title: Resident I&C Engineer Location: Baltimore, MD Zip Code: 21218 Start Date: Right Away Job Type: Direct Hire Pay Rate: $95k - $110k DoE Keywords: #InspectionConstructionEngineer #ConstructionManagementDivision JOB RESPONSIBILITIES: * Assisting the City Construction Management Division (CMD) with construction monitoring a
Job Source: Belcan CorporationAsian Christian Academy of India
, MD, United States
Agape Hospital, a not-for-profit healthcare institution in Tamil Nadu. We are seeking to hire a highly skilled and compassionate Resident Consultant (Family Medicine) to join our dedicated team of healthcare professionals. The Resident Consultant will provide comprehensive primary care services to patients of all ages, with a focus on promoting wel
Job Source: Asian Christian Academy of IndiaCommunity Assistance Network
Rosedale, MD, United States
Community Assistance Network, Inc. (CAN) was founded in Baltimore County, Maryland in 1965 to eliminate the root causes and consequences of poverty. We presently serve clients in Baltimore County and surrounding jurisdictions and manage multiple programs providing a variety of services. CAN’s mission is to work in partnership with the community to
Job Source: Community Assistance Network, MD, United States
Title:: Resident Manager
LOCATION:: National Harbor,MD
Job Details.
Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the rooms operations meet the brand’s target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.
CANDIDATE PROFILE
Education And Experience
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES
Managing Property Operations
Working with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement.
Evaluating if Operations Team is meeting service needs and provides feedback to operations team.
Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place.
Touring building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.
Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.
Working with team to put sustainable work processes and systems in place that support the execution of the strategy.
Reviewing reports and financial statements to determine Rooms operations performance against budget.
Communicating a clear and consistent message regarding departmental goals to produce desired results.
Leading Operations Teams
Ensuring employees are treated fairly and equitably.
Celebrating successes and publicly recognizes the contributions of team members.
Fostering employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
Making and executes the necessary decisions to keep property moving forward toward achievement of goals.
Managing Relationships with Property Stakeholders
Attending owners meetings and provides meaning or context to the rooms operational and financial results.
Establishing relationship with owner as a business partnership and supports the relationship between the General Manager and the owner.
Managing Profitability
Coaching and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
Working with direct reports to determine areas of concern and establish ways to improve the departments’ financial performance.
Leading cost containment efforts within Rooms operations including organizational restructuring when necessary.
Focusing on maintaining profit margins without compromising guest or employee satisfaction.
Identifying key drivers of business success and keeping Rooms leadership focused on the critical few to achieve results.
Managing The Guest Experience
Creating an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
Championing the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.
Ensuring core elements of the service strategy are in place to produce the desired results.
Establishing and maintaining open, collaborative relationships with direct reports and entire Rooms operations team. Ensures direct reports do the same for their team.
Interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
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Resident Manager jobs in , MD, United States
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