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States Logistics
Phoenix, AZ, United States
Customer Service Representative - Customer Service We're growing and we're looking for a detail-orientated representatives to provide awesome customer service to our customers! Shift: Monday through Friday / 8:00am - 4:30pm Compensation: $20/hour or dependent on relevant 3PL CSR experience Some overtime will be required based on volume. Here Ar
Job Source: States LogisticsTech Providers Inc
Tolleson, AZ, United States
Role : Customer Service Location: Tolleson, AZ (Onsite) Duration: 12+ Months Contract (Good Potential of extension) Job Description: The CSR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create
Job Source: Tech Providers IncHeritage Grocers Group
Phoenix, AZ, United States
Job Description At Cardenas Markets, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it's more than that; it's smart and highly driven people united in purpose to serve one another. Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally,
Job Source: Heritage Grocers GroupAuto Fit Inc
Phoenix, AZ, United States
JOB TITLE: Sales Representative/Counter sales EMPLOYER: AutoFit Inc. DEPARTMENT: Sales REPORTS TO: Sales Manager DUTIES AND RESPONSIBILITIES: Providing a superior customer service experience to all walk-in contact and phone contact customers Generates and develops new business to meet specified production goals. Maintains and nurtures existi
Job Source: Auto Fit IncBurlington
Goodyear, AZ, United States
LOCATION The Market at Estralla Falls Goodyear AZ US 85395 Overview If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview: As the Part Time Customer Service Lead, under the guidance of the Assistant Sto
Job Source: BurlingtonSavers | Value Village
Scottsdale, AZ, United States
Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-
Job Source: Savers | Value VillageMoon Moments Ltd
Phoenix, AZ, United States
Customer Service Assistant | $800 - $1100 per week Full-time / On-site position We're looking for a Customer Service Assistant who can confidently interact with customers and promote our clients' products and services. Although a background in customer service and sales is preferred, our client is more interested in hiring based on attitude, passi
Job Source: Moon Moments LtdFamily Dollar
Tempe, AZ, United States
Store Family Dollar Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting custo
Job Source: Family DollarPhoenix, AZ, United States
Job Description
Role : Customer Service Manager - 1184
Location : Phoenix, AZ (hybrid)
Estimated Duration : 6+ months
Position Description
Carries out supervisory responsibilities in accordance with the Client, agency policies, applicable standard work, and applicable laws. Responsibilities include: Actively participating in the interviewing and hiring processes and ensuring successful functional onboarding of new employees. Planning, assigning, coordinating and overseeing daily work of direct reports in alignment with strategic, operational, and tactical priorities of the organization. Conducts regular one-on-one meetings providing constructive, balanced, regular performance feedback, coaching and mentoring. Setting reasonable stretch performance goals and conducting mid-year and annual performance appraisals. Recognizing and rewarding performance excellence, culture championship, and continuous improvement efforts. Communicating and enforcing agency policies and programs. Applying corrective action, addressing complaints and resolving problems in a timely fashion, involving and collaborating with leadership and Human Resources as appropriate.
Skills Required Strong verbal, written, and listening communication skills. Excellent customers services acumen and skills. Excellent interpersonal skills and demeanor. Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations. Effective project management skills with the ability to lead, direct the work of teams without formal supervisory authority. Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Workspace applications such as Gmail, Sheets, Docs, and Drive. Proficient in the use of various Agency databases and applications such as the Customer Service Center (Ticketing System), Genesys (call routing/call flow, call recording & agent logged time).
Skills Preferred Upskill Opportunities: Learn agency and division policies and procedures. Master division, and team goals and objectives. Learn License Registration and Collections processes for all tax types. Knowledge of theories and practices of good customer service and phone etiquette. Understanding of basic accounting principles and mathematical functions. Understanding of key production leading and lagging indicators in customer experience solutioning;
Experience Required Minimum of five years related experience in customer service, legal, financial, tax, banking, or similar field of work.
Experience Preferred
Call Center Management Preferred.
Education Required
Any combination that meets the knowledge, skills and abilities KSA; typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor's Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.
Education Preferred
A Bachelor's degree in business or related Experience with Continuous Improvement, Six Sigma and/or LEAN
Customer Service jobs in Phoenix, AZ, United States
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