Desktop, Field Services
Mission Hills, CA, United States
Job Title: Desktop, Field Services
Location: MISSION HILLS (Onsite from day one)
Duration: Long term Contract
Primary Responsibilities:
•Must have a valid driver's license, car insurance and dependable vehicle
•Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
•Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
•Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
•Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
•Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure
Required software tools/skills:
•Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
•Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
•Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution
Required skills/attributes:
End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments
•1 - 3 years of experience in desktop, laptop and smart phones troubleshooting.
•Experience with Android and Apple IOS support
•Must be able to lift up to 70 pounds
•You will be asked to perform this role in an office setting or other company location