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Data Center Admin/Technician - Non Exempt

Baltimore, MD, United States

Data Center Admin/Technician

Project: Providing support for all of client's data centers.

Responsibilities

Installation and removal of hardware

Ensured and accurately maintained the Data Center Asset Tracker (DCAT) database of equipment up to date in the various client sites around the globe

Participated in local, out of state and international travel depending on staff availability and/or project requirements.

Provided proper daily, afterhours and weekend on-call technical support

Monitor and provide technical support for different platforms used by department

DSView

Data Center Expert (APC Infrastructure Central)

DCAT/SunBird

RF Code

Fluke LinkWare

Capabilities

Manage and plan the team for hardware requests daily, which includes space, connectivity (fiber,CAT6 ), Power and cooling capacity.

Planning at a cabinet level and escalating potential resource shortfalls for review.

Reviews due dates and assigns tasks to other members of the DCNS group and outside vendors.

Monitors the hardware placement system for new requests as entered to ensure information entered is complete and processed in a timely manner, which allows the team to meet deadlines set forth by the Business.

Provides proper daily, afterhours and weekend on-call technical support. Making sure support is available on a 24/7 basis. Provides 24/7 3rd level escalated support for CritSit data center issues. Reviews the on-call scheduled rotation on a yearly basis and provides guidance on scheduling conflicts due to staff availability or project requirements.

Coordinates with other technical support groups for general daily work, including project work at local and remote sites, whether is an existing site upgrade or new site implementation.

Obtains information for requirements and/or verifies requirements from vendors for new systems installations.

Work closely with the team that coordinates the receipt of new equipment delivered at Data Center locations for remote sites to ensure equipment is properly received and secured as well as ensuring timely notification to equipment owner, preventing delays in completion of hardware requests.

Ability to test optical fiber optics (single mode or Multi Mode) using fluke equipement and providing test results

Subject Matter Expert (SME) on maintenance and upkeep of the DCNS_ISS platforms included but not limited to:

DSView

Configurations of KVM and Terminals Servers

Provide Maintenance

Trouble shoot

FW Updates

Data Center Expert (APC Infrastructure Central)

DCAT/SunBird

RF Code

Fluke LinkWare

Qualifications:

Ability to work independently, and receive minimal guidance

Takes immediate actions to resolve technology service disruptions when they occur

The uses a variety of communication mechanisms to convey information (chat, email, verbal) to various audiences including external clients, internal business partners, prospects, vendors, Principals both internally and externally

Provides accurate and timely status for their own work and escalates when necessary

Rate Range: 30-33/HR (based on experience)

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Data Center Admin/Technician - Non Exempt jobs in Baltimore, MD, United States

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