Customer Service Specialist
Washington, DC, United States
Competitive Innovations, LLC (CI) is seeking a Customer Service Specialist to support the Department of Homeland Security (DHS) working onsite in Washington, DC. This position is responsible for receiving and processing visitors in accordance with security guidelines.Thisis a full-time, 8-hour, Monday-Friday shift position, schedule to be determined between 6:00 a.m. - 6:00 p.m. (6am - 2pm or 10am - 6pm shifts). The position pays $18-$20 per hour.
Responsibilities:
Provide direct support to the Visitor Management Branch as staffing needs dictate to include, but not limited to, the screening and scheduling of visitors to the client.
Receive and process visitors to the client site in accordance with established Visitor Management and security guidelines; provide direct support to visitors and employees, assisting with routine individual and/or large group visits, foreign visits, press events, VIP events, vehicle access, and construction contractor access.
Assist with the management of the Visitor management program to include processing requests for access to the client site utilizing a centralized database which tracks visits/visitors, parking, and personnel currently assigned to the site. Ensure that all requisite information is input into the database in a timely, efficient, and accurate manner.
Assist with the management of calls to the Visitor Centers, providing guidance or forwarding inquiries, as appropriate.
Act as a liaison between the visitor, the POC, Visitor Management, Force Protection, and FPS assisting with the resolution of any issues which may arise.
Maintain hard-copy and electronic logs of all visitors.
Assign badges to visitors and ensure badge accountability
Issue parking passes as appropriate
Qualifications:
Bachelor's degree; High School diploma (or equivalent) plus four years of relevant work experience may be substituted for Bachelor's degree
Active DHS Suitability and/or Secret level security clearance preferred. (Must successfully pass a background investigation and obtain a security clearance to start, therefore, US Citizenship is required.)
HUBZone residents preferred. Check your address at: http://map.sba.gov/hubzone/maps/
Experience in security or access control and administration of security information and programs, desired
Ability to read and interpret guidelines and Standard Operating Procedures
Excellent customer service and communication skills
Experience in data entry with excellent attention to detail
Computer and Office Skills: MS Office (Word, Excel, PowerPoint,), Outlook, Web-based mail, and web browsers
Ability to obtain terminal operator certification from client training course
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