CCC Care Specialist I

Fort Worth, TX, United States

For over 50 years, MHMR has provided community-based services for youth and adults with intellectual and developmental disabilities (IDD), mental health conditions, and substance use disorders, as well as babies and young children with developmental delays. MHMR employees use a person-centered approach to fulfill the mission: We Change Lives! Using innovative approaches, MHMR partners with community organizations to provide services and a hopeful future.

This is an ideal position for individuals interested in helping others and contributing to their community. CCC Care Specialist I support MHMR of Tarrant County Behavioral Health Clinics by answering all inbound calls to the clinics, scheduling and rescheduling appointments, conducting reminder calls, and providing client information. CCC Care Specialists offer superior customer service in a courteous, empathic, and professional manner.

II) Essential Functions

A) Schedules and reschedules provider appointments for follow-up.

B) Answers phone calls and transfers calls to appropriate staff and departments within the agency.

C) Complete reminder calls for upcoming appointments.

D) Exercise a high level of attention to detail and organization appropriate to a call center setting.

E) Answers questions from patients seeking services.

G) Answers questions from patients seeking services.

H) Updates patients on the status of their appointments.

I) Adapt to new platforms and systems, including the electronic health record.

J) Performance standards are performed as applicable with MHMR’s We CARE values “We Connect People in Our Community. We Provide Access to Services. We Link People to Resources. We Empower People.”

K) Performs other job duties or responsibilities as requested or assigned.

III) Knowledge of Laws, Regulations, Policies/Procedures, Skills, and Abilities

A) Ability to communicate effectively in both written and oral forms.

B) General knowledge of psychopathology and DSM V classes of major mental illness.

C) Ability to remain calm and composed under stress.

D) Knowledge of community resources and demonstrated skill in making productive person-centered referrals.

E) Ability to organize work independently.

F) Ability to work independently without or with limited supervision.

G) Attend all necessary meetings at designated time intervals.

H) Attend and maintain all agency required trainings and refresher courses.

IV) Internal & External Customer Service

A) This position requires extensive internal and external contacts. The employee will accomplish this with advanced written and verbal skills.

V) Travel

A) Adhere to MHMR Mileage and Travel reimbursement policy and any other aspect regarding travel.

A) Minimum Education: High School Diploma/GED

B) Defined Education: None

D) Substitutions: None

F) Defined Experience: None

G) License/Certifications: Obtain American Association of Suicidology (AAS) Crisis Worker Certification

H) Special Courses: None

I) Supervisory Experience: None

VIII) Agency Requirements

A) All staff are required to participate in agency Emergency Preparedness and Environmental Safety programs and may be assigned by their department as a key/essential staff level function during critical events or for the purpose of sustaining business continuity.

B) This position may require temporary or permanent re-assignment to any MHMR Tarrant facility as determined by program needs and/or the Division/Director.

C) Assigned work hours may change as the needs of the agency change.

D) The Functional Title of this position may change as the needs of the agency change.

E) All work will be completed within the scheduled work hours. All non-exempt (hourly) employees are expected to clock in and clock out for each work shift, no work should be done off the clock.

F) MHMR reserves the right to change, add to or eliminate positions as it deems appropriate.

G) Employment is at will, as well as agency needs may change.

H) Agency dress code is to be followed at all times.

I) Physical on-site presence, including regular attendance and punctuality, is an essential function of this position. Any changes or adjustments to your assigned work schedule or shift hours must be approved by your supervisor in advance.

Lifting 15-25#

Our total rewards program offers benefits* to full time employees beginning 1st of the month following hire date including but not limited to:

• Comprehensive healthcare options (Medical, Dental, and Vision)

• Life insurance and additional supplemental accident and hospitalization plans

• 401a match and 457 deferred compensation plans

• Paid vacation and holidays; varied flexible work environment locations

• Student Loan Forgiveness

• Professional development programs and training

Insurance eligibility:

• Full time employees begin 1st of the month following hire date

• Market driven positions (full time or part time) begin immediately after hire date

• Select part time market driven positions are eligible for most insurance plans

• Substitute status jobs are not eligible for benefits

For more information, click https://www.mhmrtarrant.org/benefits/

MHMR is an equal opportunity employer. MHMR prohibits employment discrimination based on race, color, religion, sex, national origin, age, covered veteran status, disability, sexual orientation, trans-gender, gender expression, gender identity or any legally protected characteristic.

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