Help Desk Engineer
San Antonio, TX, United States
GridIron IT is seeking multiple NOC Specialist local to San Antonio, TX.
Clearance: Top Secret (SCI Eligible)
PRIMARY RESPONSIBILITIES:
Manage and operate a 24/7/365 NOC for enterprise network monitoring; incident escalation and response; and maintenance and upgrade activities
****DIFFERENT SHIFTS PROVIDED*** Provide Tier 1, Tier 2 (Help Desk) problem identification, diagnosis and resolution of problems.
Provide support for implementation, troubleshooting and maintenance of IT systems.
Manage the daily activities of configuration and operation of IT systems.
Provide assistance to users in accessing and using IT systems.
Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors
Provide support of mobile and wireless devices to include smartphones, tablets and hotspots
Assist in testing, applying and maintaining server configurations and related security patches
Assist in maintaining and checking the health of systems and backups to include restore testing
Required Skills/Experience: Associate Degree or equivalent experience
2-5+ years' of IT-related support experience, preferably in a helpdesk or customer support role
Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues
General knowledge network products and systems
Experience in a rapid paced, time sensitive, high-quality environment
Good technical writing, presentation, and documentation skills
Possess the appropriate baseline certifications to achieve DoD 8570.01-M Information Assurance Technical (IAT) Level II (CompTIA Security+ or higher)
An active TOP SECRET (SCI Eligible) DoD clearance