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Job Title: Help Desk Specialist
Location: San Antonio, TX
Clearance: Secret
Certification: CompTIA Security+
Four years of experience in customer service, at least two of which were on a Help Desk
Experience with Incident management, Problem management, Knowledge management.
Ability to follow established protocols and procedures, and apply in
GridIron IT is seeking a Help Desk specialist local to San Antonio, TX.
Clearance: Top Secret/SCI Eligible
Monitoring and management skills and experience - Experience with ticketing systems (ServiceNow, etc.) are preferred but not required
Ability to monitor and interpret system/tool output and understand an issue is present, along with submit
Grow your career as a Bilingual Help Desk Support Analyst with an innovative global bank in San Antonio, TX. Contract role with strong possibility of extension. Will require working a hybrid schedule 3 days onsite per week.
Join one of the world's most renowned global banks and trusted brand with over 200 years of continuously evolving financial se
Job Source: Motion Recruitment
ASM Research, An Accenture Federal Services Company
Supports one or more software applications developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Performs a variety of intermediate user-problem analyses for the help desk. Assesses the customers’ issue, performs initial triage, documents the problem, creates an incid
Job Source: ASM Research, An Accenture Federal Services Company
Overview
Abacus Technology is seeking a Sr. Help Desk Specialist to provide technical support for the Air Force Civil Engineering Center (AFCEC) at Lackland AFB. This is a full-time position.
Responsibilities
Assist/support users entering or updating data, and provide support troubleshooting and resolving system issues assistance with the use of
Job Description
Supports one or more software applications developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Performs a variety of intermediate user-problem analyses for the help desk. Assesses the customers’ issue, performs initial triage, documents the problem,
Grow your career as a Bilingual Help Desk Support Analyst with an innovative global bank in San Antonio, TX. Contract role with strong possibility of extension. Will require working a hybrid schedule 3 days onsite per week.
Join one of the world's most renowned global banks and trusted brand with over 200 years of continuously evolving financial s
Job Source: Motion Recruitment
ASM Research, An Accenture Federal Services Company
Supports one or more software applications developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Performs a variety of intermediate user-problem analyses for the help desk. Assesses the customers’ issue, performs initial triage, documents the problem, creates an incid
Job Source: ASM Research, An Accenture Federal Services Company
Help Desk Specialist
San Antonio, TX, United States
Project description
As a Tech Support Analyst you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.
Responsibilities
Image and deploy hardware/software for new hires and acquisitions.
Recover and re-image existing hardware for re-deployment.
Follow all escalation procedures according to service level agreement
Use remote control tool to assist end users when needed
Provide an accurate record of each call in incident management tracking tool
Anticipate customer needs and proactively identifies solutions
Plan, prioritize, organize and complete work to meet established objectives
Skills
Must have
ITIL Service Desk, ITSM Hardware Deploy and Maintenance Troubleshoot
Nice to have
Communication skills with non IT People Ability to work autonomously.