Technical Product Support Specialist - New Grad 2024

New York, NY, United States

Bubble enables thousands of businesses around the world to build software solutions without code. Our users use Bubble to build VC-backed startups, personal projects, and internal company tools. We are often a critical part of our customers’ operations and are very proud to help businesses achieve success through more accessible software. With more people turning to entrepreneurship and digital products, Bubble’s solution is increasingly critical.

About the team:

Our Technical Product Support team is an escalation team to our earlier stages of support. We are responsible for providing in-depth, product-level support to our users when they’re facing complex, niche, or app-specific challenges.

In addition to providing support, we serve as a strategic partner to the rest of the company — sharing common confusions with our Product team, escalating platform-wide bugs to our Engineering team, and identifying churn-risks to our Sales team, amongst other forms of collaboration. Because we work so closely with our users and product, many on our team grow and specialize in focus areas throughout the broader Support/Success org and beyond, including sales, product, and engineering.

About the role:

As part of our growing Technical Product Support team, you’ll spend most of your time interacting directly with our users and ensuring that they achieve success with our software. Because of the nature of the product, the work you’ll do in this role matters: whether you’re helping a hobbyist get the hang of sourcing data or working with a VC-backed startup to scale their app to thousands of users. If you are comfortable in the face of ambiguity, exceptionally analytically minded, and a self-starter with an insatiable appetite for learning, then we want to hear from you.

As a Technical Product Support Specialist, you will:

Become an expert in all things Bubble — our product, users, and company

Spend the majority of your time providing app-specific support via email, as if you were a member of the user’s team

For each issue that you handle, determine if it’s a question about how to build something on Bubble or a bug report about a behavior not working as intended on the platform, then resolve accordingly

For how-tos, apply your Bubble knowledge to answer the question directly or build a test app to model something conceptual

For bug reports, use our debugging tools to dive into the app and determine if it’s a bug in the user’s code or our code; when it’s a bug in the users code, respond in such a way that empowers the user to self-diagnose their bug in the future; when it’s a platform bug, escalate to Engineering with a concise, clear set of reproduction steps that accelerate the time-to-resolution

Analyze and optimize our tools, documentation, and processes to improve and help scale our operations

Collaborate with other teams to improve our users’ overall experience with Bubble

About you:

You’re a high achieving recent college graduate, that meets our requirements listed below. You’re excited to jump start your career in tech by joining a fast growing startup. You’re motivated, a quicker learner, and you enjoy problem solving. You have a strong desire to prove yourself, and want to be rewarded through growth and exposure to different aspects of a product and business.

Requirements:

Embodies Bubble’s values

Exhibits an investigative mindset, high attention to detail, and aptitude for learning

Thrives in the face of ambiguity, demonstrating an ability to problem solve with minimal guidance in a rapidly changing environment

Has exceptional written and verbal skills; can translate complex solutions to users concisely and clearly, while collaborating with the team effectively and efficiently

Has a proven ability to learn a technical, internet-based trade, skill, or tool. For example, has built an application, whether with Bubble, other no-code tools, or traditional code.

Will work one weekend (Saturday and Sunday) every 8 weeks (subject to change) - you’ll receive two days off of your choosing the week before or after your weekend shift

Can commute to our NYC office regularly

If this sounds like you, apply! We look forward to hearing from you.

We offer competitive compensation aligned to tier one markets, such as New York City, San Francisco, and Seattle. Our estimated salary for this role at Bubble ranges from $56,000 to $70,000. Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand.

In addition, all Bubble employees are eligible for meaningful equity packages. We offer health, dental, and vision coverage, 401(k) plans with an employer match, flexible paid time off, a sabbatical every 3 years, and generous parental leave. We also offer a variety of stipends to use towards your work from home setup, learning, and wellness-related purchases.

At Bubble, we encourage people from all ages, abilities, and experiences to apply. Bubble does not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

For this role, Bubble is currently only considering candidates who are authorized to work in the US and are within commuting distance of our office in New York City. We will provide relocation assistance to those who are interested in moving to the NYC area.

While we do not have any in-office attendance requirements, we prefer hiring people within commuting distance of our NYC office because we value getting together in person regularly. For those who enjoy working from our Manhattan office on a more regular basis, we offer catered lunches, and happy hours, among other fun perks.

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