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Chicago Meat Authority
Chicago, IL, United States
Chicago Meat Authority (CMA) is seeking an on-site IT Systems Analyst who is detail-oriented, proactive, and able to work independently as well as part of a team. The ideal candidate will have excellent problem-solving skills and the ability to prioritize tasks effectively in a manufacturing environment that utilizes a Microsoft Stack. Strong comm
Job Source: Chicago Meat AuthorityChicagomeat
Chicago, IL, United States
Chicago Meat Authority (CMA) is seeking an on-site IT Systems Analyst who is detail-oriented, proactive, and able to work independently as well as part of a team. The ideal candidate will have excellent problem-solving skills and the ability to prioritize tasks effectively in a manufacturing environment that utilizes a Microsoft Stack. Strong comm
Job Source: ChicagomeatSimplydrivensearch
Chicago, IL, United States
2 weeks ago Be among the first 25 applicants Direct message the job poster from Simply Driven Executive Search The network engineer role is multifaceted and responsible for all Company network, network security and voice/video environments. Core responsibilities include the deployment, maintenance, and support of the environments according to Triv
Job Source: SimplydrivensearchUnited Airlines
Chicago, IL, United States
Description There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locati
Job Source: United Airlines1872 Consulting
Chicago, IL, United States
Senior Service Desk Analyst Chicago, IL - 2 days WFH, 3 days in office Shift: Monday-Friday 1:00pm-10:00am (with an hour lunch) Summary: The Service Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email. They will facilitate and resolve a wide vari
Job Source: 1872 ConsultingConsilio LLC
Chicago, IL, United States
This position would provide onsite IT support and act as the primary contact for helpdesk tickets and IT requests (via email or phone) for the entire firm. Responsibilities include workstation setups, server monitoring, onsite and remote troubleshooting in additional to assisting the larger IT team with ongoing projects. They would provide Mon – Fr
Job Source: Consilio LLCNeighborhood Loans
Downers Grove, IL, United States
About Us: Neighborhood Loans is a technology-driven mortgage lending institution dedicated to providing top-tier services to our customers. Our IT Support Department plays a crucial role in ensuring our employees have the tools and support they need to excel in their roles. We are looking for an IT Support Representative to join our team and assis
Job Source: Neighborhood LoansNational Council State Boards Of Nursing
Chicago, IL, United States
POSITION TITLE: Business Analyst I, Information Technology STATUS: Full time / Exempt LOCATION:Chicago, Illinois (Hybrid: one day on-site every other week) ABOUT NCSBN The National Council States Boards of Nursing (NCSBN) is an independent, not-for-profit organization through which nursing regulatory bodies act and counsel together on matters o
Job Source: National Council State Boards Of NursingChicago, IL, United States
IT Analyst
Location: Chicago, IL (Onsite full time)
A client of Compass Pointe Consulting has an opening an Information Technology (IT) Analyst in the Chicago office. The IT Analyst provides quality and consistent front-line, technical end user support services in a professional and responsive manner, including troubleshooting assistance, problem resolution via telephone, remote desktop connection, and/or visits to user locations. The IT Analyst must take ownership and provide timely resolution of all incident tickets and change orders. This position interacts directly with other IT groups to determine the proper solution to an issue, sets up for quality assurance testing of new hardware and software for existing and new users, and performs other related duties. This position will work 100% onsite in the Chicago office.
Responsibilities include but are not limited to:
• Performing installs, moves, and changes to office layout for PC's, software, printers, phones, and network components.
• Communicating effectively, providing guidance and technical support for workstations, applications, procedures, and break fix items working with users, remote team members, and peer groups across the organization to complete assigned work.
• Owning and providing timely resolution of all incident tickets and change orders.
• Assisting with equipment installations, hardware racking, cable management, and vendor support/oversight.
• Interacting directly, when needed, with the network engineers, enterprise application administrators, office support teams, litigation support, application developers, information security, application support and training, and procurement and inventory tracking to determine the proper remediation for an issue.
• Setting up and quality assurance testing new hardware and software for existing and new end-users in the firm.
• Providing exceptional customer service and support to clients.
Maintaining an expert knowledge level in the areas:
• Company applications; including, but not limited to, electronic messaging, document management, financial systems, human resource systems, and practice support applications, i.e., Microsoft Office Suite, including, Word, Excel, PowerPoint, and Access.
• Remote access and mobile computing environment, including, but not limited to, internet access, VPN access, Mobile Device Management, wireless, cable and DSL connectivity, and Citrix. Phone, voice conferencing and video conferencing systems. Computers; including Windows desktop, laptop and peripheral hardware set-up, configuration, and trouble shooting.
• Utilizing trouble-shooting skills to resolve issues with software, hardware, printers, network connectivity, remote access, and other peripherals.
• Providing desk-side support on escalated issues when unable to remote control into computer.
• Providing immediate expert-level support for the configuration of workstations, laptops, and standard and non-standard software applications used by the firm.
• Installing and configuring software applications as required. Acting as a liaison with hardware and software manufacturers to resolve issues.
• Preparing new and replacement PCs and laptops for the end-users.
• Escalating to and partnering with Network Operations, Enterprise Systems, and Applications Development staff to resolve network and/or application issues.
• Documenting in detail the resolutions to issues in the Help Desk ticketing system.
• Participating in floor support for major system changes, rollouts of new software, hardware, and system enhancements.
• Coordinating with other IT teams to research, test, deploy, document, and upgrade new and existing hardware and software.
• Setting up AV equipment and related AV services as needed in the Chicago office.
• Supporting, monitoring, implementing, and complying with policies and procedures as pertains to the Information Technology Department.
• Meeting deadlines for deliverables.
Qualifications:
• Two-year college degree preferred; equivalent experience will be considered.
• Minimum of three years of experience in providing end-user support.
• Knowledge and experience with law firm specific applications is preferred. Previous employment in legal information technology is preferred.
• Experience in providing workstation support in a Microsoft environment and implementing, maintaining, and supporting Windows operating systems and MS Office application suites as well as proficiency in Windows operating systems and Microsoft Office Suite and/or related software.
• Technical experience configuring and supporting workstations, laptops, printers, AV, and related equipment required.
• Strong project management and problem-solving skills.
• Must be self-motivated and able to successfully perform tasks independently with a minimum of supervision.
• Ability to solve practical problems and handle a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Flexibility to work alternate shifts and overtime as determined by the Manager.
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Email Alert for IT Analyst jobs in Chicago, IL, United States
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