Account Supervisor

San Francisco, CA, United States

Evoke is a marketing and advertising agency servicing the healthcare industry. We partner with leading pharmaceutical, biotech, and medical device clients – consistently delivering unparalleled levels of strategic service, creative and technological innovation that build richer and more effective interactions between our clients and their customers.

Your role as an Account Supervisor:

As an Account Supervisor at Evoke Health, you will join as a valued member of our Account Management department with the opportunity to employ and grow your account management skills while mentoring junior team members. Your job will be to be accountable for the ongoing, flawless execution and delivery of your client’s suite of high-value projects with the multidisciplinary team. Our job is to support you and teach you how to deliver all projects and the holistic Evoke Health offering/experience in a clean and swift manner, how to best manage and grow meaningful client relationships, how to manage agency partnerships with grace and begin to leverage those partnerships, and ensure you have the tools needed to deliver best-in-class client service each and every day. An Account Supervisor mentors and aids junior account management team members and supports the senior level Account team in building strong, mutually trusting relationships with our clients by ensuring excellence in delivery, clear communication, and sound strategic guidance.

Execution:

Ensures junior team members are delivering quality account management deliverables such as weekly client status reports and meetings, accurate and actionable contact reports, and any relevant competitive activity

Is accountable for the impeccable delivery of multiple large-sized, high-value client projects

Becomes an expert in all aspects our clients’ business

Becomes an expert in our clients’ Medical/Legal/Regulatory review processes and ensures clean submissions with previous learnings applied

Attends MLR meetings as needed

Partners with the project management team to manage the production of a range of digital and offline tactics

Leads productive and informed project kickoffs, holding all team members responsible for providing required documentation

Relationship Management:

Is a member of the day-to-day account leadership team and has proactive, daily client communications and is responsible for being the project steward to the client

Has the ability to convey complex ideas/solutions to clients in a simplistic manner

Has gained the trust and confidence of the client

Grows direct mid-level client relationships

Expands the client relationship beyond the product manager

Provides a meaningful role in new client on-boardings

Strategy:

Is involved in new business pitches as needed

Adds valuable input to the brand planning process

Ensures the continuous monitoring and capturing of competitive activities, as well as the development and presentation of ad hoc and scheduled competitive reports

Owns the development and presentation of the project brief and aids in the development of creative/strategic briefs and associated processes

Provides an ongoing strategic audit of all owned projects and associated components, ensuring all content is on strategy and working towards brand goals

Financial Management:

Accountable for the clients’ total budget by having proactive, ongoing conversations with the project management team and/or clients/Account Director/VP

Proactively and immediately flags any scope/budget concerns to client before hours are incurred

With project management, is accountable for and presents ongoing financial reconciliations

Works with project management and senior account team members to establish forecasts and ensures that financial goals are met/exceeded

With project management, is responsible for the development and presentation of SOWs

With the senior level account team, aids in the development of strategic documents and recommendations

With the help of Account Director/VP and strategy group, develops client-specific POVs

Supports senior team in the scheduling/coordination of meetings, with all associated logistics planned for in a sensible manner, as needed

Management and Mentoring:

Potential to manage junior account team members

Mentors and supports junior account management team members

Learns under the mentorship of Senior Account and Agency team

Qualifications Include (but Are Not Limited To)

5 years experience in account management (general advertising or interactive advertising

Agency experience required

Healthcare experience strongly preferred

Demonstrated ability to manage and successfully deliver multiple high-value, fast-moving projects

Demonstrated ability to develop and grow a meaningful client relationship

Demonstrated ability to manage/mentor junior account team members

Willingness to learn with a strong interest in marketing/advertising and healthcare

A passion for progressive marketing regardless of channel

A strong drive to excel and grow within the account management field

Impeccable attention to detail and self-accountability

Organizational skills with the ability to manage multiple projects on time

Strong working knowledge of Microsoft Office (Word, Excel and PowerPoint)

Good communicator with a combination of listening, speaking, and business writing skills

Willingness and comfort to present to small or large groups, both internally and externally

Ability to follow-through and complete assignments in a timely manner with no room for error

Analytical skills to identify and understand implications from relevant marketing data and budgets

Working well independently and as a team member across departments to manage the flow of projects through the agency/team

A bachelor’s degree (advertising, marketing, or science major preferred)

About Evoke:

Evoke is a full-service health and wellness agency with a heritage of innovation. The agency has built an outstanding reputation for creating evocative, award-winning marketing platforms that educate, inform, and inspire action. With offices in New York, Philadelphia, San Francisco, and Los Angeles, and a global reach through their agency network, Huntsworth Health, Evoke is comprised of marketing professionals dedicated to pioneering new and better ways to communicate between brands and people.

It is our goal to provide our people with the best possible support and environment to grow and thrive. Our culture is entrepreneurial – embracing yet not stifling. We work hard because we love what we do. We believe strongly in intelligent innovation.

Evoke provides an exciting and flexible work environment, competitive salaries and outstanding company paid benefits including medical, dental, 401(k), tuition reimbursement.

Evoke and Huntsworth Health are equal opportunity employers.

The base salary range represents the low and high end of the salary range for this position. This range may differ based on your experience and skill set, geographic location, and cost of living considerations. We consider compensation more than just a base salary – that’s why we also offer an exceptional range of flexible benefits, personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.

Compensation

$90,000—$120,000 USD

Don't meet every job requirement? That's okay! Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.

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