Operations Manager NE

Seattle, WA, United States

Position Purpose:

Provides guidance and leadership to hotel's PM operations consistent compliance to hotel policies, and quality customer service while maximizing departmental profits. Indirectly offers supervision for the overall hotel operation as well as ensuring hotel policies and developing plans for carrying out work programs are executed. Acts as Hotel Manager in the absence of either GM or AGM.

Examples of Duties:

Essential functions:

Average

Pe

Position Purpose:

Provides guidance and leadership to hotel's PM operations consistent compliance to hotel policies, and quality customer service while maximizing departmental profits. Indirectly offers supervision for the overall hotel operation as well as ensuring hotel policies and developing plans for carrying out work programs are executed. Acts as Hotel Manager in the absence of either GM or AGM.

Examples of Duties:

Essential functions:

Average

Percent

of Time

15

Implements and manages hotels daily quality process including goal communication, staff member improvement, compliance with standards of product and performance, service recovery and problem prevention. Solicits and reacts to feedback from guest interactions to ensure, guest satisfaction and recovery from service failures and coaches accordingly.

20

Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs Rooms and F&B Department associates in details of work. Observes performance and encourages improvement. Monitors Hotel traffic and makes staffing adjustments accordingly. Supervises and reviews cost and inventory.

15

Fields guest complaints, conducting through research to develop the most effective solutions and negotiate results. Prepares responses to guests when necessary. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert especially during emergency situations and heavy Hotel activity. Plans and implements detailed steps by using experienced judgment and discretion.

10

Supervise the training, motivation and staffing of the Rooms and F&B Departments including, AYS Housekeeping Services, Front Desk, Bar, Restaurant, Room Service, Kitchen, Concierge and Loss Prevention.

15

Works closely with the Assistant General Manager in establishing and monitoring policies and guidelines in the day-to-day operation of the Hotel to ensure profitability and consistency. Solves through initiative and reasoned judgments problems of detail that come up in the course of the work.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.

Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

Maintains open channels of communications for all levels (line employees through General Manager) and monitors employee relations.

Establishes and maintains positive civic, community, governmental and local business contacts.

Survey and perform property inspections on a daily basis by visually identifying areas of the hotel for needed improvements such as guest rooms, public areas and restaurants.

Performs other related duties as assigned.

Specific Job knowledge, skill and ability

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Requires the exercise of considerable managerial skill as position involves frequent decisions, meeting of deadline, negotiations of contracts of vendors, analytical ability and the planning, organization development and coordination of large-scale work projects.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.

Ability to foresee hidden dangers and potential problems.

Ability to listen effectively and to speak English clearly.

Ability to be mobile for significant distances between and within buildings on the property.

Hearing and visual ability to observe performance and detect signs of emergency situations and respond with proper action.

Ability to read and communicate verbally and in writing and prepare complex occupancy reports.

Qualification Standards

Education:

Any combination of education and experience equivalent to graduation from college or any other combination of education, training or experience that provides the required knowledge, skills and abilities.

Experience :

Minimum of four years hotel management experience of Department Head or above.

Licenses or certificates:

No special licenses required.

Grooming:

All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

Other:

Additional language ability preferred.

At the Marriott Seattle Airport, we're not just another hotel - we're a thriving community dedicated to delivering wonderful experiences to our guests. With a vibrant culture built on teamwork, innovation, and a passion for hospitality, we're seeking a talented Operations Manager (NE) to join our energetic PM team. If you're a dedicated leader who thrives in a fast-paced environment and isn't afraid of rolling up your sleeves to get the job done, we want to hear from you!

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

Spire Hospitality is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp/_formattedESQA508c.pdf)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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