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Amperity
New York, NY, United States
Amperity is more than just the leading customer data platform THE PEOPLE bring energy, smarts, and experience from all different backgrounds, reflecting our commitment to diversity, equity, and inclusion. THE TECHNOLOGY is multi-patented, AI-powered customer data management software that we invented to help solve problems that have been frustrating
Job Source: AmperityNICE
Hoboken, NJ, United States
At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you. So, what's the role all about? Primary focus
Job Source: NICENICE
Hoboken, NJ, United States
At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you. Senior Technical Support Engineer - NYC Publi
Job Source: NICEIMPLY USA LLC
Newark, NJ, United States
At Imply, we are on a mission to help developers become the new heroes of analytics. Our unique database, built from Apache Druid, enables them to develop the next generation of analytics applications. With Imply, developers can build without constraints as our database lets them create interactive data experiences on streaming and batch data with
Job Source: IMPLY USA LLCEventide, Inc
Little Ferry, New Jersey
Job Description The primary responsibilities noted below are essential with the success ultimately measured by obtaining positive customer satisfaction for delivered support and services. • Interacting directly with dealers, resellers, integration partners, and end-customers for product related concerns. • Ensuring requests are triaged, accura
Job Source: Eventide, IncBrown Brothers Harriman
Jersey City, NJ, United States
At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application! What You Can Expect At BBH: If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever y
Job Source: Brown Brothers HarrimanNICE
Hoboken, NJ, United States
At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you. So, what's the role all about? Primary focus
Job Source: NICEHBK Capital Management
New York, NY, United States
About HBK HBK Capital Management is an alternative investment firm currently managing approximately $7 billion in assets. The firm was founded in 1991 and employs 175 individuals in Dallas, New York, London, and Charlottesville. Among the top-rated and longest-tenured hedge funds in the world, we have a refreshingly transparent and team-focused cu
Job Source: HBK Capital ManagementLittle Ferry, NJ, United States
Company Description
We're looking for a dedicated person to join our Support team to provide senior-level technical guidance for dealers, resellers, and less experienced staff. Excellent communication skills, proficiency with technology, and a continuous learning attitude are required role characteristics. The candidate must become expert in the Eventide Communications™ product line and be continuously seeking to expand their knowledge as the products and deployment environments evolve. The person will deliver professional services engagements and address support issues via phone, email, and occasionally in person.
Job Description
The primary responsibilities noted below are essential with the success ultimately measured by obtaining positive customer satisfaction for delivered support and services.
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Interacting directly with dealers, resellers, integration partners, and end-customers for product related concerns.
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Ensuring requests are triaged, accurately categorized for priority and severity, and addressed in an effective and timely manner.
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Leveraging effective technical root cause analysis skills and techniques, strategies for defining accurate problem statements, methods for defining steps for issue reproduction, and leadership for addressing issue mitigation and final resolution plans.
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Managing issue escalations to the Product Engineering team and effectively facilitating internal and external escalation communications.
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Delivering professional services including installation/configuration, health check, issue triage and resolution, and technical or end-user training type engagements.
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Assisting with pre-sales engineering engagements.
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Documenting customer communications effectively in issue tracking systems, email, or professional services deliverables.
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Creating knowledge base articles and contributing to internal and external product documentation.
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Expanding product subject matter expertise on a continuous basis and providing mentoring to junior staff.
Qualifications
Required Qualifications
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Excellent verbal & written communication skills.
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Excellent time and schedule management skills, including and daily and travel requirements.
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Demonstrated self-motivator & able to work in a professional environment with limited direct supervision.
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Notable experience supporting team mentoring and continuous process and product improvement as a component of a routine workflow.
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Demonstrated experience delivering both remote and on-site technical support and professional services as a senior level individual contributor.
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Demonstrated experience delivering pre-sales engineering assistance in a customer-facing capacity and via drafting of effective product solution diagrams and specifications that consider business and capacity requirements.
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Excellent technical issue resolution skills, with emphasis on analytical root cause analysis and assessment of network packet capture type data.
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Senior-level technical proficiency with Linux or Windows operating systems, network communications, and application deployment architecture types or components including APIs, mobile, desktop, web, appliance, virtual machine, SaaS, and multi-tiered / blended solutions.
© 2024 Eventide Communications LLC Page / 2
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Senior-level technical proficiency with telephony or communications sector products and interoperability standards and methods.
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Verifiable education including BS in Computer Science, Computer Engineering, Electrical Engineering, Telecommunications, or minimally 10 years equivalent level of relevant technical experience.
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Ability to work nonstandard days/hours, including within an on-call rotation.
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Ability to travel from 5-25%.
Preferred Qualifications
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Knowledge of multi-media recording products
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Experience with TCP/IP network design, switching, configuration and issue triage.
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Experience with a software development lifecycle, developing software and/or developing automation scripts.
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Knowledge of Linux (Debian or similar) and Windows operating systems at the system administrator level.
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Knowledge of VoIP protocols, including but not limited to H.323, SIP, SCCP (SKINNY).
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Knowledge of traditional telecommunications technologies, such as analog telephones and trunks, T1 & E1, and ISDN-PRI.
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Experience with IT directory services such as Microsoft® Active Directory®, OpenLDAP™, Samba, or JumpCloud® Directory-as-a-Service®.
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Possession of DoD Security clearance and/or CJIS awareness certified.
Additional Information
Competitive salary package.
Comprehensive health and wellness benefits.
Opportunities for professional growth and development.
Inclusive and supportive work environment.
Eventide Communications LLC is an Equal Opportunity Employer and values diversity in its workforce.
Email Alert for Senior Technical Support Engineer jobs in Little Ferry, NJ, United States
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